stayed here while attending a wedding, staff were lovely during our stay and very helpful.
rooms were nice and beds very comfortable
breakfast was excellent
My only problem is that I appeared to have been charged twice on my debit card, I contacted the hotel and spoke with someone, who said the preauthorisation had not been cancelled, and she couldn't do it without me present, and it's up to the bank, my sister heard the conversation and felt she didn't let me speak and wasn't very helpful but abrupt.
After speaking with a friend in the hotel business I rang and spoke with Jacinta a few days later, she apologised and agreed to sort it and call me back(as they didnt need me present to cancel the pre auth), which she did, but it is still not sorted, and I dont have access to my funds still, I feel it should have been dealt with on my first call, after all anyone can make a mistake, but it was their mistake.
very disappointed after such a nice stay.
- Official Description (provided by the hotel):
- Located on the 360 acre Ashford Castle estate over looking Lough Corrib, The Lodge at Ashford Castle provides an exemplary country house experience, the Lodge offers Contemporary country cooking using local artisan produce in the relaxing lake view dining rooms. Beautifully designed deluxe rooms (24) and suites (26) combined with an outdoor Tub and Sauna are sure to provide the perfect escape. Banqueting facilities include a glass walled Harbor Room that can welcome up to 200 wedding guests, a boardroom for meetings and screening room for private dining. Estate activities including golf, Falconry and Horse riding are all available along this beautiful estate. We are delighted to now be part of The Red Carnation Hotel Collection. ... more less
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- Also Known As:
- The Lodge At Ashford Hotel Cong
- The Lodge At Ashford Castle Ireland/Cong