We regularly scuba dive in Indonesia and Philippines and are very particular about the dive center that we choose. Prior to our trip, I spent a lot of time on Tripadvisor researching dive centers in Moalboal. Emailed numerous ones to ask for quotes and to see how they responded. Roger Carraway of Outer Reef Adventures responded all my emails promptly and gave me all the info I needed and even helped me out with hotel bookings and transportation. He made it so easy. All we had to do was get on the flight and Roger took care of the rest once we got to Cebu. On the day we arrived, he even personally came over to the hotel to greet us and fill us in on the plan for the next few days. That was an excellent touch!
Granted that Roger is a small operator but the way he runs his little operation is what puts him over the top. His service level is excellent and he deserves 5 starts just for that - his wife even baked yummy cakes for us to munch during the surface interval (really delicious cakes, thanks Nemie!), Joan the Dive Master brought hot coffee and let's not forget the awesome mangoes! The boat Captain Mario and Lindon (Lyndon?) were always on hand to help us with our gear in and out of the water. The DM, Joan, was a good spotter and we could see that Roger and Joan did their best to find little critters for us photographers to shoot. Roger and Joan were also very safety conscious and kept an eye on every single diver and checked our air periodically in case we forgot...we tend to forget when shooting photos.
The boat was comfortable enough and is suitable for smaller groups of around 6 and the ladder on this boat is one of the most 'easy-access-ladders' I have ever seen in a dive boat. Thanks Roger for having that fantastic ladder! Also, I must mention that Roger and team took good care of our dive gear during the entire trip and I could see that they were very careful when it came to handling our stuff. They even went to the extent of washing all our gear and bringing the gear back to our hotel room the evening before departure, making it very, very convenient for our group.
I have no regrets diving with Outer Reef Adventures and I would definitely use Roger again if we go back to Moalboal. What can I say - Roger treated us like guests and not customers and that's what put him over the top! Keep up the awesome service, Roger!
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