We booked to stay at the "native house". When we arrived the staff were very friendly and welcoming.
However, when we were showed to the house, the first thing I noticed was all the trash under the house - glass bottles, food, crisps, 2 full size fridges - all underneath our house!
Inisde the house, it had not been cleaned properly, there were empty water bottles and lots of grease in the kitchen area. On the website it said the house would have TV - the picture worked but there was no sound. When we asked about this we were told the sound was broken, but not offered a fix or any discount on the room. There was no hammock as described on the website. The 'marvellous sea-view' is far-fetched, you can just about catch a glimpse of the sea from the top floor.
I was really upset and disappointed. We saved a long time to go on this holiday and felt really let down. We had booked for a week but managed to cancel after 3 nights as we were so unhappy. We paid the 3 nights but feel that the house was hugely overpriced and we should have been offered discount.
The final straw was when there were cockroaches running around near the filthy stove, okay so you get cockroaches in hot climates but it is no wonder when the kitchen is full of grease and dirt. We couldn't cook here ourselves as it was too dirty.
If the owner is reading this, please consider refunding our money.
- Official Description (provided by the hotel):
- Mayas Native Garden, is located on Panagsama Beach. Panagsama Beach is an old fishing village, which has become a divers paradise, with the discovery of Pescador Island, Tongo Point and other superb dive spots. The village has developed into a laidback heaven for divers, backpackers, adventurists, sun & cocktail tourists, expats as well as eco tourists. This diverse composition of tourist together with the warm and friendly Cebuanos (inhabitants of Cebu Island), makes Panagsama a unique place to spend your holiday, leave or weekend. ... more less
- Reservation Options:
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- Also Known As:
- Mayas Native Garden Moalboal, Cebu Island