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Atlantica Eleon Grand Resort & Spa
Ranked #3 of 4 Hotels in Tragaki
Certificate of Excellence
Reviewed July 29, 2014

When we arrived we was very tired as we had a night flight we had to walk away from the main hotel to little apartments we fell lucky with a new room never had anyone else been in it food was nice but stayed a similar menu every breakfast lunch and tea lovely view we couldn't fault but there was only 7% English people in our hotel this was hard to meet new people also very hot! The waiters and waitresses you couldn't fault they would come up to you and ask if you wanted a drink every ten minutes day and night one night the owner came in with a rock band and played bass. Sadly entertainment was very poor and disappointing not a family hotel for children so go out to turtle island it's fab and go out one night highly recommended but what a view of the sea and pool!

Room Tip: Pick a sea view or a pool room!
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  • Stayed: July 2014, traveled with family
    • Location
    • Cleanliness
    • Service
1  Thank Olivia W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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575 - 581 of 1,016 reviews

Reviewed July 27, 2014

The hotel is lovely, and situated in a brilliant location! The staff were friendly and helpful.

We had an early flight and had to check out the day before, the staff more than accommodating offering us rooms and facilities to use along with and early breakfast and 1:30am!

Overall lovely relaxed holiday, we would highly recommend!

  • Stayed: July 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
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3  Thank soph_1192
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 23, 2014 via mobile

My husband & I got married in Zakynthos in June. We had the most amazing wedding. The week before the wedding we stayed in another 5 star hotel in another part of the island and it was just fabulous.
The night before the wedding I stayed here at the Eleon with my mam & 4 bridesmaids (2 triple rooms). What we got in each room as the bed for the 3rd adult was a flimsy camp bed with a really thin matress that you could feel the bars of the camp bed through.
As it was the night before the wedding, i wanted everyone to get a good nights sleep so i phone down to reception to ask for a second think matress to put on top of each camp bed or a blanket to put under the matresses so that the bars couldnt be felt. I got told that there were no spare matresses, no spare blankets and that they'd fix it the next day. I tried to explain that my mam & bridesmaids were only staying 1 night & is there anything that could be done but they said no.

The next day (the day of the wedding) I had a family suite booked for 5 nights for my honeymoon for myself and my husband to be so myself and the girls checked out of the triple rooms and moved into the suite to get ready.
What a dissappointment for a suite!! It was just a double bedroom room with a small kitchen area behind it. Not at all what i'd expected from a suite.
We all got ready in the room, got our hair & makeup done etc & my husband surprised me by sending over champagne & chocolates so platters of fruit and ice buckets etc arrived to the room.

We cleaned up as best we could before we left but we had been getting ready for a wedding there all day & lost track of time and the wedding cars arrived and the last few minutes was a rush.

The suite was quite a walk from reception where the cars were and the cars can't drive down, not the easiest walk in a wedding dress!

My mam asked at reception could the suite be cleaned after we left for the wedding before myself and my husband arrived back that night and we were told of course.

Myself and my husband arrived back to the suite, ON OUR WEDDING NIGHT, as a newly married couple and the room had not been cleaned! The fruit platters and champagne buckets hadnt even been removed so the room was full of flies and insects!! It was disgusting! There wasnt any toilet paper left. There were wet towels left around from my shower that morning. To make it worse the someone had come in and put swans made from towels and flower petals on the bed in that mess! I cried, on my
wedding night!

The next day we went to the pool & there were no sun loungers left with matresses but the wood was too hot to lie on. But we saw a pile of matresses. When we asked for two, they said they were wet?!!

We went back to the pool at our suite instead to find that the room still had not been cleaned so we put the fruit platters, ice buckets, champagne glasses etc out onto the patio ourselves and went to reception to speak to a manager & recounted everything.

The manager said that the night before the wedding she had asked for matresses for the camp bed to be sent up?! And she said that she would send cleaners to the suite straight away.

We never got an apology, a call to check was everything okay afterwards, nothing!!!

The only thing we got was a note asking my husband to call reception & when he called they were asking when would he pay for the champagne (as he'd ordered it over the phone).

The hotel itself is beautiful. The views are spectacular & the pools are really nice. The food is lovely too.

We were all inclusive though and we had a private pool at our suite but to avail of the all inclusive drinks you had to go to the main swimming pool area which was a good 5 minute walk or more away. There are a lot of suites so there should be some facility to get the all inclusive drinks for the suites.

Overall we are just really upset at how we were treated and would not reccommend this hotel for honeymoons as I feel our wedding night was ruined.

  • Stayed: June 2014
    • Value
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7  Thank Ker M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014 via mobile

Been here 2 years ago and been so happy that we returned this year again. Staying in the family suite outside main building, nice and big room, always clean (cleaning 2 a day), very good food, beautiful pools for kids of all age. All inclusive a bit limited compared to 2 yrs ago but still ok.

Stayed: July 2014
4  Thank Jana P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 22, 2014

The hotel itself is not as beautiful as it looks on the photographs, it is true that it is clean, but the condition of furniture and bathroom is not very good, rather old and requiring a slight renovation. The Greek management staff in restaurant , and Greek staff in reception rather unfriendly.
Views of the sea, and pools excellent, staff in bars and cleaners also very friendly, food ok. In general a nice place you can rest are the terraces with furniture with the beautiful view of the sea.
Horrible smell outside during the night, you have to close windows because of that.
The hotel should be a 3 star hotel, not a 5 star one. Not worth the price you pay for a stay there.
Luckily, we took some trips, rented a car, and avoided staying in the hotel too much there are lots of nice places to visit in the area.

  • Stayed: July 2014, traveled with family
    • Value
    • Sleep Quality
    • Service
1  Thank Ewa S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 12, 2014

Arrived at the Eleon at 12pm mid day and we were given a warm welcome by the lovely reception staff. We were taken to our room (not by the happiest of men) in the midday sun with 2 young children, the walk was a good 5 minutes to our room and the hotel could invest in a golf buggy to take guests to their room if they don't stay in the main hotel.
We stayed in a family suite which was spacious inside with kitchen area etc although the storage for a family of four for clothes etc was limited.
The actual hotel itself is beautiful with a choice of pools, we did tend to stay by the kids pool although to reserve a bed in the area, you needed to be up by 7.30am at least! If you didn't reserve a bed by 8am, you would need to go to the Olive Tree area which although is lovely with sea views, the noise of the crickets can drive you mad!!
The choice of food is excellent with beautiful fresh food every day. The choice for children is limited so they could do with a childrens area with chicken nuggets or pizza that the children like.
The Entertainment ladies are fab, they work very hard and some of the shows were excellent with the limited stage area they have and I do agree with a previous reviewer that Jack should take a tip from the girls and interact a bit more with the guests rather than the waitresses!
The waiting staff are so hard working and always have a smile, they do not stop all day and night and take orders from your sunbed which is refreshing for an all inclusive holiday!
We did the Play Away Pirates trip with First Choice which was brilliant, my 5 year old son loved it and it was well organised. Smugglers Cove can get very busy the later you get there but it is well worth a visit and you get to see some of the rest of the island. We did get a taxi into Tsivili which was about 7 euros and there were some nice bars and restaurants and definitely worth a visit. There is not much you can walk to from the hotel so you would need to get a taxi anywhere.
All in all this hotel is beautiful with just a few things needed that would warrant it being a 5 star. Ideal for family and couples!

  • Stayed: July 2014, traveled with family
    • Value
    • Cleanliness
    • Service
3  Thank Crean77
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2014

Returned 04/07/14 from two week holiday - totally relaxed.

On arrival as others stated prompt service. After travelling exactly what is needed. Hotel kept spotlessly clean day and night, cleaners, bless them work extremely hard from morning till late, still cleaning at 23.00hrs !!!! amazing ladies, always smiling, nothing too much trouble, we waved daily to them, even took over mopping up one night for them ha ha.

Food: AMAZING - first class choice, quality, home cooked, tasty - great choices, tho for british children think be a bit limited. We loved the soups/bread, all homemade - in fact we loved everything. Excellent to see the Chefs/managers sitting in restaurant also. Best food we have had on any of our holidays - congratulations XX

Pools kept clean, lovely temperature, our favourite was by the beautiful rugged beach, unspoilt, had good choice of sunbeds daily, no trouble getting sunbeds at all. Plenty of shade underneath the beautiful olive trees, lovely to see families enjoying the slides, then choice of sea or pools - WOW. Waiters/waitress service from 10.00am to 17.00 to your sunbeds daily at beach/pool/olive grove - AMAZINGLY hard work students, in high temperatures, back and foe all day - just wish people would take glasses to them instead they hunt for them under sunbeds, etc
You do need wear a shoe in sea as rocky, the cleanest sea we have had pleasure to swim in. We miss it terribly.

Staff all friendly, one or two bit serious looking and a smile would be good. We have to especially mention Ewelina, Karolina, Michel and MATEUS (in the restaurant) they always smiled, friendly, efficient, passed the time of day, asked if we were enjoying our holidays, day etc. We miss you all.

ENTERTAINMENT: The Greek night is a definte for all ages - they are brilliant, saw it twice and one of the best nights of the holidays, everyone smiling and enjoying, especially when I saw my husband Steve do a chest bump with a man dressed in black outfit with a white tutu !! hilarious. Piano nights enjoyable also, we had a few sing alongs especially on the Jazz night, we called the pianist Cat Stevens look alike, my husband sang a Rod Stewart song with him, have to say Jack - steve had a bigger crowd/applause than you had all fortnight, maybe something to do with personalities? Jack once you spoke to us during our 14 days, you not approachable, look moody, you don't interact with guests, especially the children. Your voice is quite good, you should learn from rest female team, they are outgoing, friendly, smile, good singers and put a lot of effort daily into their work - YOU are on a paid holiday which you don't seem to enjoy, there are plenty of people looking for work - as song goes "hit the road jack".

Overall we had a fabulous holiday, totally relaxing, visited Turtle island - another must - met lovely people from different countries, ate too much glorious food. 10/10 and would definetly recommend - THANK YOU ALL XXXX

Room Tip: more of a complex site as hotel only two floors high - really quiet tho, we had young families all...
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  • Stayed: June 2014, traveled as a couple
    • Value
    • Location
    • Service
5  Thank Yvonne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Atlantica Eleon Grand Resort & Spa

Address: Tragaki, Tragaki 291 00, Greece
Location: Greece > Ionian Islands > Zakynthos > Tragaki
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
Ranked #3 of 4 Hotels in Tragaki
Price Range: $162 - $522 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Atlantica Eleon Grand Resort & Spa 5*
Number of rooms: 205
Official Description (provided by the hotel):
In the area of Tragaki, on the east coast of Zakynthos island, the newly built hotel complex Atlantica Eleon Grand Resort & Spa, occupies its own special place. The name far from random, and while beachfront, is a land 41.000 M2, full of olive trees. This Mediterranean scenery combined with the beauty of the Ionian Sea, is the visitors first impession, at the moment of arrival in the lobby. ... more   less 
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Also Known As:
Eleon Grand Hotel Tragaki
Eleon Grand Resort And Spa
Atlantica Eleon Grand Resort & Spa Zakynthos/Tragaki, Greece

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