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“Comfortable, clean, affordable”
Review of Kipriotis Aqualand

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Kipriotis Aqualand
Ranked #4 of 19 Hotels in Psalidi
Certificate of Excellence
Cleveland, Ohio
Level 6 Contributor
178 reviews
42 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
“Comfortable, clean, affordable”
Reviewed September 15, 2011

Stayed here for 4 nights in September - not crowded, so after August is a great time to go. Had all inclusive package. Food was plentiful, lots of fresh fruits and vegetables. While not gourmet, certainly more than adequate.
Pool is large, with activities for kids and adults.
Reception staff was very friendly and helpful.
Great shuttle drivers who took us from the hotel to the conference center nearby.

No internet in the hotel, although the Panorama Suites next door does have Wifi.

Not sure how crazy this place gets in the summer, but coming when we did in September, it was a good value, especially with the all-inclusive package. Not a luxury resort, but it was clean, quiet, and quite adequate.

  • Stayed September 2011, traveled as a couple
    • Value
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    • Rooms
    • Service
Helpful?
2 Thank UncleA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Falkirk, United Kingdom
Level 3 Contributor
8 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 11, 2011

Just read that this will not be an Iberostar hotel next year - what a shame!!!

I enjoy my holidays with Iberostar as you know what to expect - quality of food - service and animation (although does vary from hotel to hotel).

We stayed at Panorama Family Hotel for a week in June, when we arrived and realised we had be dropped off at the wrong hotel - the hotel staff sorted out the on site bus to come and pick us up - we were taken to reception, the driver waited with our cases and took us to our apartment. Yes the hotel is at the top of the hill - but with the on site bus managed to get up and down to main road without too much trouble.

We went into Kos for the day - got on site bus down to main road and local bus in - it took no time - town was larger than I expected and took the sightseeing train around the town - great way to see parts of the town that you might not manage to walk too.

There was plenty of selection with regards to the food and different options of soft drinks - compared with other Iberostar hotels. The hotel staff worked really hard and if you were an early riser like me - you could see them at the poolside every morning cleaning the poolside and surrounding areas, before anyone was around.

The amination team were great - working really hard from 10a.m. in the morning to late at night - there was various options of games to play - only problem was the shooting it was at the other end of the complex and involved a long walk (have walking difficulty).
They would speak to everyone and let you know what was going on - but not pushy into playing the games if you did not want too. Would like to thank - Denis, Krassi, George and Roy - for all the fun and laughes at lunchtime games.

The views from the side of the pool was amazing as you could see across the sea to Turkey - and it was a panoramic view.

The only disappointment about the hotel is the rooms a bit out of date, and needing modernised - but the size of the rooms was a positive

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
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Helpful?
2 Thank jaz26_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hull
Level 3 Contributor
10 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed September 5, 2011

We stayed at the Panorama Family for 10 nights from 22nd August to 1st September our party consisted of two families, two adults one child aged 4 and two adults two children (aged 4 and 6) adults aged between 28 – 31.

The hotel itself is situated high on a very steep hillside with views over the Aegean, hence the name panorama. Beware if your not able bodied and don’t like a good walk up a hill. The accommodation itself is split into approximately eight, three storey buildings around a complex. With the focus areas being the two swimming pools and restaurant areas.

Our experience was a brilliant holiday but particularly mixed with a lot of good aspects however there were a few issues we felt.

Arrival

Upon arrival (21:00 local time) we were greeted politely by the reception staff and taken to the restaurant for dinner, given the time this was very welcomed. Sadly after dinner we were informed that the apartments we had booked would not be ready until the following day and we would have to stay in a studio for the evening. This is was ok for the family of three; however the family of four had to spend the first two nights of the holiday cramped into a studio before being moved into a proper 1 bed apartment. In fairness the reception staff were extremely apologetic and helpful during the whole time. This however did not seem to be an isolated incident we spoke to a few other families who had experienced the same thing – it seemed that during particularly busy periods the hotel simply cannot cope with the number of people and the desire for apartments.

Room

When we were finally moved into our apartment it was excellent, very spacious, clean and tidy – the double bed was even a genuine king sized bed and the balcony was massive. The bathroom was pretty good and the room even had a fridge and small kitchenette. The only minus side of the room was the air conditioning it really struggled with the heat of Kos, some days the outside temperature saw high 30s the air conditioning didn’t seem to be able to get the room temp down even though it was left on all day on full, its also pretty noisy too, its probably undersized and a bit old.

A couple of things one night the hotel lost water to all the rooms and I had to get a shower a pool side and the air con tripped out one night after a power cut, I’m not sure if these things happen very often. They were both ‘one-offs’ during our stay.

Restaurant and Food

The restaurant it fairly big and spreads out onto the terrace outside, whilst dinning on the terrace is very pleasant with views of the pool and a nice cooling breeze. Inside can be extremely warm and sometimes uncomfortable, as the air conditioning is not used in the restaurant; this is due to the fact it is open onto the terrace. This also provides its own problem especially at breakfast where flies tend to be attracted by the various jams and preserves on offer. Overall the food is pretty reasonable especially for a family with younger children, there pretty much something for everyone and plenty of it. Breakfast consists of everything from cereals to omelettes from salads to fry-ups sometimes even ‘champagne’ and worryingly sprouts. Dinner which consists of salads, soups, a number of main dishes both meat / fish and vegetarian, there are also a fair few options for desert including cakes, pastries and loads of ice cream for the kids. Lunch is very similar to dinner but without the linen tablecloths. All in all its pretty good food wise its just a shame there’s only the one restaurant and you have breakfast, lunch and dinner in there, you can however, exchange one evening meal for the a la carte restaurant at the other hotel Panorama Kipriotis


The pool, Animation team and Entertainment.

The pools are pretty good; both areas consist of a large pool with a smaller toddler pool adjoining. The main pool has two slides which are excellent and a friendly lifeguard which keeps everyone safe. The Second pool is a more relaxed environment with the usual sun beds arranged around, one thing to note is that the parasols are fixed into the ground and are not mobile, this means that certain areas around both pools are reserved very early, it was not uncommon to find a large majority of the sunbeds around the main pool reserved by 8am. During the later part of our stay sunbeds were more easily obtainable.

The animation team are what makes this hotel, without them there would be no atmosphere at all. These people work absolutely tirelessly to keep people entertained, from 10am when they run the pool towel change to 22:30 when they finish the evening entertainment they are truly fantastic, I cannot compliment them enough. They are present and so enthusiastic for their jobs; most of them also speak 3 or 4 languages, truly exceptional. There is a full entertainment programme throughout the day, centred around the main pool, with all the usual, table tennis, water polo, pistol shooting etc.
You can use all the facilities of the sister hotel such as the pool(s) and gym (which is basic at best) etc – just remember your all inclusive doesn’t work there, so you’ll have to pay for drinks.

The evening entertainment – again provided by the animation team could be mixed up a little more with professional acts just to add some variation, but its still fairly entertaining. The mini-disco was firm favourite with all of the kids too. Playland is also a must for families wanting to escape the sun for an hour or two, it’s a large indoor play area with bouncy castles and climbing frames really good and completely under used.

Drinks and Bars

Drinks are served from 10:00 to 00:00 on the all inclusive programme, after this you have to pay. I cant say that I have any complaints about the drinks at all, they pretty much covered everything – obviously don’t expects to be drinking Jack Daniels and Coke for free all holiday but there plenty to go at, including cocktail of the evening which changes daily (sadly other cocktails you have to pay for). The hotel could do with another couple of bars just to add some variation to things in the same way another restaurant would go amiss. It’s a shame really that you cant use your all inclusive in the sister hotel as this would really enhance its appeal.
Outside the hotel; the beach, kos town and lido park

The beach isn’t really for those have come to build sand castles I’m affraid, its very pebbly with practically no sand which is a shame really as the water is beautifully clear and blue. The view is again, fantastic!

We took a bus to Kos town from the hotel, 1.6 euro per adult, child 50 cents (under 4s free) and takes around 15 minutes. The town is surprisingly large and very pretty we got the little green train ride round (at 5 euros per adult wasn’t really worth it). A worth while trip though.

A holiday is not complete without the ritual trip to the water park. Lido Park is situated at the other side of the island and takes a fair while to get there. We got the tickets from the hotel 17euros per adult, children 13euros and under 4s free. With this came a free bus which picks up at the bottom of the hill. All good until the pack on 80 people onto a coach which seats 50 (this has nothing to do with the hotel I should add) the park itself is fairly good but it depends on what you been to before, if you’ve just been to Florida or Siam Park in Tenerife then its going to be a bit disappointing but otherwise it’s a great day out with the kids. Top tip is to take your own food and stash it in your bags far cheaper than the park.

Overall

Overall we had a really good holiday the people were mostly friendly. The other guests are predominantly non-british (80%) and are from Belgium, France, Germany (usual sun related issues) or Poland it can be a bit confusing for the children when they’re trying to play together.

The animation team can really make your holiday as can which room you get allocated, if you don’t like your room complain and the staff will get it sorted out asap they are very accommodating. The views from the hotel are fantastic, some of the best you’ll get around Europe I imagine. The hotel however just lacks that little bit of finesse to make it a four star establishment, its probably a good solid three star.

I guess it also depends on where you’ve been before if you’re coming of the back of two years in 4/5 star in Mexico and Egypt then your going to be a little disappointed in the quality – last year we went to the Luabay Cost los Gigantes (now First Choice Holiday Village Tenerife) and that was truly a 4 star hotel and superb throughout. The Suite Hotel Atlantis, Fuetureventura is another excellent hotel if you would like two alternative recommendations.

We also heard that the hotel will not be Iberostar next year as the lease is due to end and the complex requires too much investment to bring it back to Iberostar standards.
I suppose the two big questions are….

So would we go back? Probably not, not because we didn’t like the place, it was a great holiday – there’s just nothing to go back and do that we didn’t want to do this time, I’d rather go and see somewhere else.

Would you recommend it? Yes I probably would, its great for kids and families as long as you are expecting a good 3 star hotel and not a 4 star palace.

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
5 Thank Paulh4Hull
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bradford, United Kingdom
Level 4 Contributor
25 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 3, 2011

Just come back from 1 week stay, all inclusive, can't complain. The rooms and balcony were large and spacious, none of the furniture was shabby and the views were spectacular, looking over the sea to Turkey.
The food was delicious, plenty of choice for children and adults. I'm a vegetarian and there was still plenty for me. About 8 meat and fish dishes for dinner and tea, with salad, cold meat and cheese, fresh fruit and cakes. Breakfast was great with a lady cooking pancakes and waffles fresh!
The bar was well stocked with cocktails of the day and bottled water in the fridge, where you could help yourself anytime.
The entertainment was good, things going on all day as well. And the pools were clean and warm, with loads of sunbeds and shady areas.
All the staff went out of their way to help and were very friendly, making a fuss of my children.
The rooms are spread out on a hill and the Playland (like a jungle gym) is down nearer the bottom of the hill, but the minibus will take you where you want to go. The driver is a character!
Kos town is interesting, good for shopping and clean. But there are only 2 public toilets.
One word of warning, the beach isn't sandy and you have to pay for sunbeds, but the sea is warm and clean.
Overall, a fantastic place to go with your family!

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
2 Thank em_emma
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London, United Kingdom
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 31, 2011

Stayed at this Hotel from 11th August for a week. Annoyed with Thomas Cook putting british people in this hotel. Think they must have about half a dozen rooms in this huge hotel. Mostly Germans which was not a problem as is usual with towels on sun beds at 5am as there are two huge pools, more than enough room for everyone. The fact that the hotel is up a very steep hill and buses are packed you are looking at 9 euros each way for a taxi. If you dont get out of the hotel you are then stuck with the mostly German guests so not much socialising to do. The food in this place is superb I have to say which was a saving grace. All inc bar ok accept for one rude barman who wanted to have an open argument as to what was free and what should be paid for. Argued that Bayleys had to be paid for but what he was calling Bayleys was a cheap initation whilst the real Bayleys sat on a top shelf of drinks that were not included in the all inclusive package. Otherwise all staff lovely especially bar staff Jacob and Maria and the lovely bus driver Costas

Room Tip: Bayleys was a cheap initation
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  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank lopaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
cyprus
Level 3 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed August 25, 2011

We stayed here for 1 week with our 6 friends, rooms were spacious, staff were very friendly & helpfull with information, pools were clean & big, slides were great fun, espescially for us adults !!! lifeguard was really friendly, dennis from the animation team & the 2 brothers were really good fun!!! they all worked very hard & always had a smile on their face also the minibus driver was full of info & very chatty & smiley, the food was plentifull & so much choice, we would definately choose to stay at a iberostar hotel again

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank thechaps
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Experience Manager, Iberostar at Kipriotis Aqualand, responded to this review, September 6, 2011
Dear Sir,

Thank you for taking the time to share your experience at Iberostar with us. We are delighted that you enjoyed all our services and felt so well attended to by our staff.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
coulsdon
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 19, 2011

We were so worried about this holiday as we read lots of horrible unfair comments and I had many a sleepless night worrying. We only went away for the week my husband and I are in our early forties and we took my 13 year old daughter and her 13 year old friend.

I should not of worried at all as it was a lovely relaxing holiday. The rooms were very clean with fresh white towels and sheets changed daily if you request! Loads of room, we had our own bedroom and a joining door for the girls bedroom with their own little kitchen area and fridge already stocked with cold waters and each room had it's own dressing table and mirror,tv,power points and hairdryer in the bathroom our room number was 1412 and was a short 5 min walk to the main complex.

The food was good a little repetitive although again clean and not one of us or anyone we spoke to had a holiday tummy . We did have to laugh at breakfast though as a couple of days they served brussell sprouts !!!!! Believe it or not some people were having them with bacon haha!

The entertainment was excellent and all the team worked so very hard to make everyones holiday such fun! This could not be faulted.

If you are thinking about going here especially with young children ( under 14) you will not be disappointed they I am sure will love it as we all did .

  • Stayed August 2011, traveled with family
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
1 Thank mable1_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarHoteles, Online Experience Manager, Iberostar at Kipriotis Aqualand, responded to this review, September 6, 2011
Dear Madam,

Thank you for taking the time to share your experience at Iberostar with us. We are delighted that you and your family enjoyed all our services, especially the food and the animation program.
We assure you that we will continue working to improve your next experience with us.
Yours sincerely,
Online Experience Manager, Iberostar
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Kipriotis Aqualand

Property: Kipriotis Aqualand
Address: Psalidi 85300, Greece (Formerly Iberostar Panorama Family)
Location: Greece > South Aegean > Dodecanese > Kos > Psalidi
Amenities:
Bar / Lounge Beach Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Spa Swimming Pool Airport Transportation
Hotel Style:
#1 Top resorts Hotel in Psalidi
#4 Spa Hotel in Psalidi
#4 Luxury Hotel in Psalidi
#4 On the Beach Hotel in Psalidi
#6 Family Hotel in Psalidi
#10 Romantic Hotel in Psalidi
Price Range (Based on Average Rates): $
Hotel Class:4 star — Kipriotis Aqualand 4*
Number of rooms: 209
Official Description (provided by the hotel):
Superb views of the sea and nature will greet you as you enter the Kipriotis Aqualand Hotel, the ideal holiday escape for young, modern families. Fresh and light décor, dedicated areas for teens and kids, and convivially spacious rooms are the hotel's main assets, along with two swimming pools and six different water slides. Noteworthy as well is the high-speed internet at the property, keeping guests connected round the clock. This is simply the perfect choice for any family whose children love having fun in the safety of a supervised aqua park. Once you build up an appetite, beyond the generous breakfast with Greek and international delicacies, you will no doubt enjoy the varied food options at the Erato Restaurant. Relax afterwards at the Sophocles main bar or the Aqua Bar next to the slides. For a change closer to the sea, head down to the Kipriotis Village with its five kids' clubs, impressive choice of restaurants, rejuvenating spa and many swimming pools. ... more   less 
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Also Known As:
Iberostar Panorama Family Hotel Psalidi
Iberostar Hotel Psalidi
Iberostar Hotel Panorama Family
Kipriotis Aqualand Kos/Psalidi

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