We have just come back from 13 nights at the Aegan View which we had planned and booked as an 'all inclusive' family holiday with my son and wife and their five children (2 – 14 years) at the start of 2012. We chose this resort because of the water parks and the farm as the youngest of the children adore animals. We booked three rooms so that my grandchildren would stay with me and my partner and my younger son (Andy) and requested rooms close together. Later on my sons friend (Tony) and his two children and my friend (Sally) and her daughter joined our booking, so that we were a party of 15 – 7 adults and 8 children. When we arrived, we found that our rooms had not been allocated to us and had to wait around for them to sort out rooms for us. We were eventually given rooms at different ends of the resort which made it very difficult with the children.
The next day we found out that the farm is NOT onsite (40 minute away) and that to visit the farm, you had to book transfers and then had to pay 5 euros to go in. The 'free' horseriding they advertised - you had to pay for your own transport there. We went to reception and were confronted by Irene, the receptionist, who is the rudest, most obnoxious person I have had the misfortune to meet, to ask if we could talk to the manager to discuss our issues. We finally got to see her the next day; We invited her to sit down with us (my son Alan, Sally and me) so that we could talk which she refused and continued to stand over us. She was very aggressive in her manner and would not let us finish when we tried to explain our issues to her, and then she just walked off. We asked the receptionist to give us the managers name so that we could log a complaint with 'Ola' which she refused to give us. The manager returned and told us that we were being kicked out of the resort. This was turning into a nightmare and it was only our second day! Andrew and Katie, (my sons wife), then went to reception to try and mediate and calm the situation. They apologised to her, and begged her to let us stay as we did not want to be thrown out with all the kids. She told them that she was very upset because she has just come back from a funeral. We all agreed to stay away from reception to avoid any further upset. Alan received a phone call from 'Ola' early in the morning telling him that we had to pack and leave immediately with no refund. They did not want to hear our side of the story, and this we will be taking up with them in due course. He was told that the only way we would be allowed to stay is that we had to write a letter of apology, with copies of our passports and sign it. We had no choice but to do as we were told.
We found out that the manager, is the owners daughter. It seems that she was not satisfied with us having to grovel and beg to her even though we had done nothing wrong, but she then took every opportunity during our stay, to belittle,humiliate and even bully different members of our group; she even did this to my grandchildren who were sat at the reception area with their mobiles, telling them that they were lucky to be there as she could throw us out any time she likes! We spent our time here anxious, frightened of what would happen next and extremely uncomfortable and could not wait for the time to pass so that we could go home! The only reason we did not leave, is simply that we could not afford to pay for another hotel.
I will now list some of the things that are wrong with this resort:-
Rooms were tired and needed updating, mould around the bath, shower heads broken, toilet won't flush properly, tiles broken etc
No toilets around the pool area - the toilets are located down a flight of stairs, which are very slippery with no grab rails, making them extremely dangerous. The men's toilets stinks! No lighting in the evening.
The entertainment (Willy, who tries his best) is a complete farce, It is located at the top of the resort, with NO toilets whatsoever so that people were peeing in the bushes! Very limited drinks at the entertainment bar.
The 'private' beach which you have to get the shuttle bus to as is too far to walk, is a disgrace. It is full of litter, unkempt, again no toilets provided and no showers.
Some of the grates around the main pool are broken and people kept tripping up on them; Willy put his foot through it during his aerobic session injuring his leg.
The resort is situated on a mountain and the aqua park is at the very top of the resort, away from the main pool, very windy, limited inflatables, extremely overcrowded, open to day visitors, and not suitable for the younger children. This meant that our group could not all stay together to entertain the children but had to take it in turns to take the older children to the aqua park. Also, no all inclusive ice cream here but ice creams on sale at 2.50 each!
The 'Gym' consists of one machine! The sauna you have to pay for, the jacuzzi only has one jet working..
The resort is totally isolated, you cannot walk to anywhere... Dogs barking constantly day and night.. Cats, some of them very skinny and poorly, in the restaurant!
Two days before we were due to leave, when we were waiting to go in for lunch at 1 pm, the staff went on strike as they had not been paid for over three weeks. We were told that the Dutch firm had not paid the resort and that we would not be getting any food. A couple of hours later, we were sneaked in through reception to go the restaurant, (but not the Dutch families), to limited food being offered. We felt very uncomfortable with Dutch children staring at us through the windows as they were hungry but we were told that if we tried to pass food to them we would not be allowed to stay in the restaurant.
The manager was nowhere to be seen during this commotion and it later transpired that the resort had been paid and it was a mistake on the manager's side. Had she taken the time to communicate with the Dutch firm, a skill she very much lacks, this would not have happened. She had allowed people and children to go without food and did not have the grace to come out and apologise to them!
This resort would run better if it was not run by an egotistical, bullying, power mad, self absorbed dictator who apparently does not like to take criticism. BEWARE this was the worst holiday we have ever been on in our entire lives.
- Official Description (provided by the hotel):
- The resort is situated on the outskirts of Kos city (only 2.5 Km) offering stunning views of Kos and the Aegean Sea. With more than 200 rooms, maisonettes and junior suites it can accommodate couples and families up to 7 persons. With a variety of pools, a water park and a spa it can suit all guest needs whether it is action or peace and quiet. In Aegean View Aqua Resort we place high value on ensuring the wellbeing of our guests and providing a "PURE LIFE" way of living. In our "PURE LIFE" farm we are producing our own vegetables, fruits, olive oil, honey and meat. Taking it a step further we use these raw materials to make our own cheese, ice cream, yogurt and pastries, marmalades, traditional sweets and pastries, as well as traditional drinks and refreshments. Variety of pools, a water park with slides and action themed pools along with our Kids Club and sports team will give your children an unforgettable holiday. ... more less
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- Also Known As:
- Aegean View Psalidi
- Aegean View Hotel Psalidi
- Aegean View Kos
- Aegean View Aqua Resort Kos/Psalidi