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“Nice but not 5 star”

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Grecotel Kos Imperial Hotel
Ranked #8 of 19 Hotels in Psalidi
Certificate of Excellence
Reviewed June 13, 2013

Stayed one week all inclusive in June so weather good and not too many children. Aside from some broken sun loungers, everything was well maintained and kept very clean. Direct access to a very narrow shingle beach nice for a walk and a drink at the hotels beach bar but too crowded for a reaxing day sunbathing. Almost without exception, staff the friendliest and happiest I have ever come across anywhere, although sometimes a bit slow to offer more drinks at dinner after the first round. Food plentiful and varied in the lunch and dinner buffets so more than adequate and breakfast very good. The one off a la carte meal was nice in that it was so good to have polite table service somewhere quiet away from the slightly manic buffet. That said, although the food was very well presented, it was nothing special and as others have mentioned, you'd be disappointed if you had paid the stated prices.

We had a limited sea view bungalow room which was in block 7 and well located but it was just an average size double room on the uppor floor of a small block of rooms - not what I expected when I paid extra for a "bungalow". TV reception poor and the only english channels were CNN and BBC news - the hotel seems more geared to the Russian and German clientele. All bars very good and a good selection of drinks on the all inclusive package, although the lobby bar closed at 00.30 rather than the stated 01.30. Think very carefully before opting for half board as everything is expensive and you even have to pay for small bottles of drinking water.

If evening entertainment is your thing, look elsewhere. The events were put on at 9pm when most people were having dinner and when we caught the tail end of a few it really wasn't worth the effort. Mossie bites a real problem so don't leave the doors of your room open and take plenty of repellant. Regular and cheap bus to/from Kos town good value and worth doing for a change of scene. Didn't get to the spa but the hotel grounds are excellent. Overall, a nice place with excellent staff but the only thing that is 5* is the prices. I would review this as 3.5 and good rather than very good but sadly that's not an option.

Departure on the evening flight from Kos airport was absolute chaos (more than usual I am told) with queues just to get into the terminal stretching out of the car park at one point!!!

Whilst I have every sympathy for poorly paid tour reps, our Thomson lady was not great. We sat through almost an hour of waffle about the available excursions with almost no information about the hotel. When we ski with Thomson we at least get a useful tips guide with our welcome pack (bus times, money saving tips, etc) but this time, nothing. And probably my failing but is it too much to expect a steer as to any local policy on tipping? The concept of all inclusive almost flies in the face of 5* star service (where tipping expected) but it would at least help to know what, if anything, the hotel/staff generally expect. I doubt we will go back - nice enough at a discounted all inclusive price but other resorts do it better overall.

  • Stayed: June 2013, traveled with friends
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2  Thank AWA2012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 12, 2013 via mobile

We stayed here for 11 nights from 1st June via Thompson Holidays. We were all inclusive which is called "premium plus" at the hotel.

As previous reviewers have commented is this actually all inclusive?? The drinks options are quite limited on the premium plus package. For example you have only a few cocktail options the others you have to pay for. The lunch menu at the Coral Taverna which is located by the swimming pools is really nice, with lots of greek options. There is also chips, pizzas etc available. Dinner at the hotel is okay but nothing special and was not particulary hot either. Again there were numerous choices so you wouldn't go hungry. We were also entitled to one a la carte dinner while we were here. It was nice but I don't think I would have paid the price that was advertised on the menu for a mozarella salad and linguine with prawns!

The hotel itself is extemely clean and tidy. Service is good and there are ample sun loungers around 3 large pools so you are never fighting for a sunbed. The hotel was right next to the beach where there are also lots of sunloungers. It is just a shingle beach so we didn't use it.

The bedroom was large enough with a shower and bath also. The matress was very hard and did not really get a decent nights sleep at all. There are lots of mosquitos around so please bring repellent!

There is a bus stop outside the hotel which goes straight into Kos town. It took about 15 mins and was €1.60 each. Kos town had lots of tavernas and souvenir shops. The ruins seem to be masked over lots of overgrown grass and graffitti which was a let down.

Overall a good hotel but I don't think this hotel warrants a 5* status from Thompson having stayed at other 5* resorts in Mexico and Mauritius which were far superior and of similar cost.


  • Stayed: June 2013
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Thank Gem25_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 28, 2013

We arrived to a very friendly welcome at reception even though it was 4.30 in the morning. The receptionist couldn't do enough to help including escorting us to our room by golf buggy which was appreciated as we were very tired. Our room was one of the hotels bungalows which had a great view of the pool. However we both found the beds a bit firm for our liking and both woke up with sore necks on different occasions.
We were made to feel very welcome by the extremely polite and efficient waiter service in the Dining room. The choice at breakfast was excellent and had all bases covered and the first two evenings had themes such as Asian food and the variety was wide ranging. However after the second night the food seemed to be quite repetitive. If you are looking at the half board option I would recommend going to Romeo's Taverna across the road for lunch which offers both variety and value as both the pool restaurant and the bar were on the expensive side.
As far as the facilities are concerned the pools were well maintained although some of the sun loungers were damaged. The free internet was a nice touch and all the public toilets were spotless. The shop was well stocked although again there is a cheaper option across the road. There is a regular bus service from outside the hotel to Kos Town for €1.60 which was very useful. Overall we thoroughly enjoyed our stay and the positives of the hotel far outweigh the small faults I have mentioned.

  • Stayed: May 2013, traveled with family
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2  Thank smiler109
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 27, 2013

The on-line video presentation certainly gives that impression and the reception; dining rooms and the grounds with gardens and pools support the claim. However the hotel is now 11 years old and the external doors to some of the rooms and the directions signs could do with further coats of varnish; some of the bamboo shading for both room and grecoland (childrens centre) verandas is dilapidated and disintigrating and the dark stained ply-board cladding to grecoland and the water sports centre is rather detrimental to the overall tone of the site. Also the gym equipment is rather dated with both the running machines being out of use during our visit. As has been said: "Only little things, but they make a big difference!"
Returning to the more positive. The standard of service and food was first rate. We didn`t opt for "al a carte", as examination of the menu appeared to indicate that the choice was similar but more restricted than the buffet in the main dining room with the main benefits being perhaps the waiter service and the presentation. We did try the lunchtime "taverna" on our first day where a good lunch was provided for 18 euros (exc drinks) but then found "Romeos" Taverna opposite the hotel which provides a wider choice for approx half the price.
Buses to Kos town are frequent and cost just 1.60 euro or a taxi is 10 euro. There is a car rental desk in the hotel, but again Budget rent-a-car over the road quoted approximately half the price, although I cannot comment on possible differences in the contracts as we eventually went to Zia by taxi (33 euro each way). Zia has changed a lot since our previous visit and is now mainly a street full of shops and tavernas, although the view is tremendous.
Finally. Remember to take insect repellent with you. Biting insects appear to be far more common on Kos compared to Rhodes and we all suffered bites even when enjoying a drink around the bar pool water feature during the evening.
So. Is this a five start hotel? I`ll say yes, but I feel that I am being a little generous.

  • Stayed: May 2013, traveled with family
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3  Thank tydur
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 23, 2013

We spent a week at the Kos Imperial and enjoyed it very much. We had a nice 1 bedroom beach apartment overlooking the sea. It had a full kitchen which we never really used as the hotel food was excellent. Buffet breakfast and Dinner had a vast array for choice and all presented nicely and with friendly staff. The quality was of a good standard. We researched on trip advisor for restaurants which we never actually used as we were happy with the choice we had. We mostly ate outside as the weather was so good. There were three large pools which were salt water which was nice (no Chlorine) There is also an indoor pool in the spa which we did not try. Our apartment had a large deck which easily held two loungers and a table and chairs. The apartment was cleaned every day and fresh towels supplied including beach towels. The only slight drawback was the pebbly beach but it is what you expect in Greece. There is a bus service outside the hotel which takes you into Kos town. We transferred from the airport with a company called A to B which we booked in advance on the internet and is much cheaper than a cab. See (airporttransfers.co.uk)
Overall this trip was a nice experience and we can recommend you try it.

Room Tip: Ask for one overlooking the sea or the pools.
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  • Stayed: May 2013, traveled as a couple
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1  Thank David S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 16, 2013

This hotel is a very luxurious 5 star property it has a very relaxed tranquil setting. the rooms are spacious and they offer a variety of different room types. the hotels setting and decor is beautiful throughout. the staff are extremely friendly and will go that extra mile to please guests. The food is superb and i would highly recommend this property to families wanting a relaxing break or couples!

Room Tip: i stayed in standard room and it was beautiful and perfect for 2
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  • Stayed: May 2013, traveled as a couple
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2  Thank Louise T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed May 12, 2013

Wine was awful and unreasonably price especially surprised good quality and valie of local and Greek wine
WIFI was poor.
Nice pools and sea.
Excellent location,easy access Kos Town, Terma and othe locations

  • Stayed: May 2013, traveled as a couple
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1  Thank PVlasenko
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Grecotel Kos Imperial Hotel

Address: Psalidi 1, Psalidi 853 00, Greece
Phone Number:
Location: Greece > South Aegean > Dodecanese > Kos > Psalidi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Wheelchair access
Hotel Style:
#4 Family Hotel in Psalidi
#5 Romantic Hotel in Psalidi
#6 Spa Hotel in Psalidi
#7 On the Beach Hotel in Psalidi
#8 Luxury Hotel in Psalidi
Price Range: $119 - $358 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Grecotel Kos Imperial Hotel 5*
Number of rooms: 384
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Also Known As:
Grecotel Kos Imperial Psalidi
Hotel Grecotel Kos Imperial
Grecotel Kos Imperial Hotel Psalidi

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