I've thought long and hard about what to write in this review. I travelled to Mitsis Ramira on 27th July - 4th August. In a nutshell it's a lovely hotel and extremely clean, which is exactly what we were looking for. However, we couldn't put our finger on why we weren't totally thrilled with our stay, so I'll give as balanced an opinion as possible!
I'm a pregnant mum who travelled with my 16 month old son and my husband. I'd read all of the reviews carefully before booking as I needed to ensure that I was going to a clean hotel with good food.
On arrival we were told (as well as the couple ahead of us) that our room wasn't ready, so we were to be given a temporary room for the night and to go to reception to sort the change in the morning. Having arrived at around 4 am to the hotel we were a little disappointed that we couldn't just roll out of bed and start our holiday in the morning! We were taken to a room overlooking the secondary pool which was very small - the cot (I'll describe in a bit) blocked the way to the bathroom. This wasn't a huge problem, but the awful smell of cigarettes was. So, we decided to open the balcony doors, get the air con on and let the room breath a bit. We started to wonder after a while if the smell was actually the air con that needed a service, rather than of cigarettes. In the morning I went to reception to ask about the change of room and they asked me why I wanted to change room, to which I replied that I didn't want to change and that I'd been put in a temporary room, not suitable for an added cot. So, a man who I think was the manager came out and said he had a lovely room ready in the main building. We were told to get our stuff ready and the porters would be there in 20 minutes to help move our luggage. When I returned to our room the porter arrived within under a minute so we explained we needed to pack our stuff up and that we'd be ready in 20 minutes. An hour and a half later no-one had arrived. So between us we had to carry our son, his pram (down the steps), 3 suitcases and 2 lots of hand luggage, bearing in mind that I'm not aloud to lift anything too cumbersome. Reception were again confused as to why I was requesting the key for a different room, but sorted it quickly. We got to our room and our luggage was promised shortly. An hour later, nothing. So, my husband went back to reception and sorted it himself. We didn't manage to actually start relaxing until gone 2 pm so a really disappointing start to our holiday.
Our room was beautiful - extensive views overlooking the sea and absolutely spotless. We were a little surprised to be on the 3rd floor with a baby, especially when we weren't sure the balcony was 100% safe due to the a wooden criss-cross design allowing great opportunity for our little one to keep trying to pop his head through :-/ . There was more space than our initial room. The cot was not fit for purpose. I'll try and attach a photo to this review. The mesh was stained and the metal contraption that help it open was bent and didn't work. So, we had to fold the one side down as it would collapse if our tot put any weight on it when standing, plus he could trap his fingers in the hinge. We aren't complainers though, so once we folded the side down, we popped a pillow at the end so when he woke in the night he had a soft landing! Our roomed was cleaned daily and even though the fridge was only topped up every 2 days, we seemed to have a constant supply of bottled water. The only thing I haven't seen commented on is the air con. In our first room it was great, but in this room (354) it took forever to cool the room down and didn't ever seem to get that cold. We asked at reception for someone to look at the air con, which they did very promptly, but it didn't ever get any colder. It was fine to sleep in overnight though. The fridge also went off every time you left the room as you had to take the key (which operated the electricity) with you. We were glad we'd brought formula milk with us as we were going to opt to buy milk and keep it in the fridge.
The first day we went to the main pool, but discovered very quickly it was way too deep (someone said 9 ft but we can't say for certain) so we couldn't support the baby. We took him to the corner pool which was meant for kids but it was a little non-descript and the baby wasn't fussed. As we were late down due to the switching of rooms we didn't manage to get a sunbed, so we just camped out in the bar seats. The next day we opted for the secondary pool but again were up too late so didn't get beds, so again camped out in the bar. After a dip we went to the beach where there were lots of free beds. We decided from this point to pop some towels out between 8:15 and 9 as my pregnant body was suffering not being able to slump! I was aware that the pools were all salt water but decided to book anyway. I'm a total grump I know, but I just couldn't get used to the salt water. The little one hated it and has gone from happily swimming under the water (he has lessons at home) to never letting us wet his face, so work is to be done on liking water again!! The pools were clean and well-maintained though. My worst gripe is that as the week went on the sunbed situation became impossible. On our last day my husband went down at 8am and couldn't find a bed anywhere. We were both absolutely shattered (I'll explain in a bit) but decided to sit at the bar and take a dip in the secondary pool, then wander to the fail-safe area of the beach. Having taken the trek to the beach (any distance is a trek for me atm) and searched every bed, not one was free. So, we took the walk back. By this point I was pretty annoyed as I wanted to enjoy my last day, but the walking back and forth and the heat had made my ankles swell up and generally left me even more grumpy. We returned to the smaller pool and tried to spend most of the time swimming. We did notice on our walk back that not only had people reserved beds, but that they'd taken the beds and kept them folded on their balconies! I was so surprised at this as there are notices up that say not to reserve beds. We also realised that having watched a fair few of the beds around the pool that not once had anyone use them up until 3pm when we had to leave to go and pack.
As you'll read everywhere, the staff are superb. The staff around the 2nd pool were especially welcoming and always made a fuss of our little one. Restaurant staff were prompt and very polite. The same said for the reception staff who appeared to work relentless hours!
Before I mention anything, I need to say that I'm an extremely fussy eater. As a result I found it hard to find a proper meal I could eat. I lived off chips, cucumbers, tomatoes, beetroot and feta for the first few days. My husband and baby eat anything and everything so were fine, but even hubby found it monotonous by the end of the week. It seemed very geared towards the other nationalities in the hotel. The sausages were frankfurters (the smoked type), the baked beans the baby wouldn't even eat (unheard of) and the bacon didn't look too great when it was there. I didn't want to constantly queue for eggs or pancakes (and get frustrated by the constant pushing in) so opted for fruit (plenty of it) or chocolate croissants, but even these seemed a little over done or maybe stale. It was good to see however, the effort to maintain the presence of Greek dishes as I agree that it's not right to go to a foreign country and always expect British food! I need to add that other families I spoke to thought the food was superb and I can see why they would think that - I'm just fussy!
I was surprised by the snacks on offer. There was always food available but a very small variety. Small cheese croissants or ones with sausages in, toasties, hot dogs (with frankfurters) and ice creams and cakes. The beach bar had a better variety but mainly kebabs and beefburgers (a smoked flavour) which I forced myself to eat as I hadn't eaten meat all week. The welcome pack from the hotel advertises that pizza is on offer at the beach bar but I didn't see a single pizza all week and I was desperate for one! You could get one in the Italian a la Carte restaurant but we had left it too late to book (on our 3rd day). We managed to get into the Chinese which was absolutely delicious!
Gorgeous water and superb 'umbrellas' and except for the last day, always with a free sunbed! There is a really long wait for food - both times we ate here it took around 45 minutes for the food to come and it wasn't that plentiful. Waves were a novelty for the baby, but I couldn't get my fat self into the water due tot the pebbles. I tried with my flip flops but spent more time trying to keep my balance! A pair of beach shoes highly recommended as the water is just lovely.
As we approached the end of our stay, we discussed with our Rep the problems we'd had with the room on the first day so wondered if the hotel would be kind enough to offer a room extension for free as we needed to check out at 12 pm but our transfer wasn't until 12am. When we discussed this the reception seemed totally unaware of our situation and told us to come back at dinner. We later realised as this was when the manager was here. The manager told us that we'd changed rooms as we had requested the change. He said we had complained about the smell of cigarettes so they moved us to a new room (the room we spent our first night in) yet we again asked for a change the next day so they upgraded us to a superior sea view room (the ladies earlier had said the rooms we had stayed in were exactly the same which was incredible since the second was so much larger!). I then realised that not once had me or my husband discussed the smell of cigarette smoke with anyone except ourselves, and were told that the night porters had moved us from the room they had first set aside for us as they had also smelt it. Nothing added up. We had to spell out to the manager that the couple who had arrived at the same time had exactly the same situation as us and that we were all told that our rooms weren't ready. When he tried to say he had upgraded us we said that we hadn't realised this as no-one had mentioned anything about an upgrade. We spent a good 20 minutes in polite discussion to try and get the situation resolved. Myself and my husband had agreed that we'd have been happy to pay for a room extension but that it was worth asking. We were granted a free extension until 6 pm but I felt really upset as I'm not one to complain but walked away feeling like the manager was convinced I had been lying. As he had said, the night porters had told him one thing and that story stuck over ours. The next day we saw the couple we'd arrived with and they had a smooth room change with no questions the next day. Another family who came the same night said that they knew when booking that their room wasn't available the first night. Having re-read some recent reviews I read from one that one couple were put in a temporary room like us on the first night so as compensation were offered to keep their room on until 8 pm and had a free safe. I feel even more aggrieved as we had to keep a very tired and tetchy baby occupied for a long time on the last night. We certainly didn't worry too much about his almighty tantrum in the middle of the pool bar as he didn't know what to do with himself!
That night we went to bed fairly early yet were awoken at about 2am as we were absolutely baking. We got up to check the air con but all the power had gone. My husband tried the trip switch but it wasn't that. The corridors had lighting plus the ground floor areas. We tried to get back to sleep but it was too hot. We had to open the balcony door, but remembering that we were on the 3rd floor and the baby could crawl out of his cot, my husband had to stay up all night to keep an eye on the little one. The power returned at about 5:30 am. We tried calling reception on the phone but there were no instructions how to get through to them. My husband did say that he heard people talking late at night so wondered if they'd also had their power out. In the morning I asked a couple in the same block if they'd had a power cut and they hadn't. It just seemed such a long time to have the power out and made us even more crotchety for the next day.
Another very small grievance was that we forgot to pick our baby's cup up after the umpteenth time of throwing it. We were one of the last out of the restaurant and returned after half an hour for it not to be seen anywhere. No restaurant staff seemed to know and the floors were being cleaned. We looked everywhere around our table but there was no sign. We asked daily and also asked at reception. It was just frustrating as this was the only cup we had that the baby would happily drink out of and that didn't leak everywhere.
We felt that in general their facilities did not match the number of people the hotel were trying to cater for. Many a time we wandered the main seating area for a seat in the evening, the queues were extensive for certain foods, but there wasn't enough room to queue. There were certainly not enough sunbeds for the number of people there (though we did suspect that some people must have reserved beds at the pool whilst probably having a bed at the beach too). The grounds are large so I wondered whether the best move forward for this hotel would be to add a third pool? More stuff for toddlers would have been good. The park was lovely but very outdated. Only one baby swing we deemed safe enough for the baby to go in. I've travelled all inclusive for many years and this one seemed the most busy and crammed.
For the Brits that go, you'll most likely be in the minority which is not always a bad thing. We met some lovely kind foreigners there but also experienced the bad manners that us Brits are often accustomed to not demonstrating! From my baby being deliberately hit in the face with a woggle by another foreign girl (she did the same to numerous other children before her father noticed and stopped her) to being pushed in front of, knocked out of the way whilst trying to hold my baby's hand to have a walk to being steam rollered off the paths as people did not move out of the way of the push chair, we actually felt very isolated some of the time. Granted this is not the fault of the hotel but it's worth a mention in a review.
Would we go back? Probably not. If we were given a cheap enough deal we might be swayed as we know it's a safe, clean and picturesque place with lovely staff who do their best to please. However, too many little things clubbed together to mean that for the first time ever myself and my husband actually looked forward to getting home. Plus, we won't knowingly book a hotel with a salt water pool again!
- Official Description (provided by the hotel):
- The Mitsis Ramira Beach is a gorgeous hotel built on the beach, right at the starting tip of the hotel zone in Psalidi, overlooking the bay of Kos, just 3.5 Km away from the town centre with a convenient bicycle/jogging path along the beach to the centre. Whether in the main building or in one of 8 bungalow buildings all 338 guest rooms are carefully appointed and offer all the comforts of a 5-star resort. Renovated in 2008 and surrounded by profuse gardens they are all decorated in contemporary style, with warm gentle colours, marble floor and wooden furniture and provide all modern amenities to make your stay as pleasant as possible. This sprawling resort is designed to surpass the expectations of the most discerning traveller, providing excellent service in a secluded setting. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Hotels.com, Priceline, Agoda and Despegar.com so you can book your The Mitsis Ramira Beach Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
- Also Known As:
- Ramira Beach Hotel Kos
- Hotel Ramira Beach
- Ramira Beach Kos
- The Mitsis Ramira Beach Hotel Kos/Psalidi