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Reviewed September 30, 2008

First off, the place is really nice. It's part of a major Iberostar complex with hotels of varying quality (although they all claim to be 5*!)
We booked a suite which was a great size, although the balcony saw no sun whatsoever and 2 adults and 2 kids (3 and 1) were easily accomodated and once asleep, the kids were well and truly in their own room.

The All Inclusive package we were on meant that the brand name drinks kept coming and for the food and drink I have no complaints, although they have a peculiar policy to Ice Cream! You can only get it under AI for an hour in the afternoon, but can drink branded drinks from about 10am to midnight for free! Not a great selling point for a 1 year old.

The beach at the bottom of the steep hill is rubbish, a far cry from some of the lovely beaches elsewhere on the island. Also, all 3 pools were freezing cold despite the air temperature being over 30 degrees every day. Quite why this was I don't know, but it was too cold for little kids to swim in.

And therein is the problem. The place is not designed for young families as despite there being a quite dangerous kids club (which reminded us of Peter Kays Pink Paradise - made up of scaffolding and bubblewrap) on site which was managed by a lovely lady who kept the frappes going, there is little else.

Satellite TV equated to Sky News, CNN and a variety of Russian / Italian / Greek / German entertainment channels. English was the only language which was not catered for! No movie facility and when you've got to be back in your room at a reasonable hour each night, you would expect there to be something in English language for you to watch.

The bar staff were great; the restaurant staff were exceptional; but the reception staff were rude and did not respond to the compaints over the internet service which is not high speed! When I argued over the 8 euro an hour charge for what equated to a 56k dial up being sold as "High Speed Satelitte", I was told that the satelitte must be out of position!!!!

The evening entertainment was like a porn soundtrack with the same chap rolled out night after night playing the same tunes in the same order. No wonder the drinks are free!

  • Stayed: September 2008, traveled with family
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1  Thank WatfordPete
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2008

I have stayed in several 4 and 5 star hotels which offer good service, helpful staff and great entertainment. The panorama offers none of these, Having read the reviews before booking I instructed my travel agent to make sure I was booked into the Panorama and not the Maris, on arrival at the hotel I showed the receptionist my booking form clearly stating that I was booked into the panorama she looked at it and said we are full you are booked into the Maris i asked to see the Manager at which there answer was you will have to come back in 5 hours or go to the Maris, hot and tired we went to the Maris, The only way to describe this hotel is a dump it looks like it was built in the seventies and never updated the accomodation is very basic and the sea view room we had booked looked out onto a road with cows grazing outside, later that night we got to see the manager and she agreed to move us the next day, The entertainment at the panorama is so bad that everyone was going to bed at 10 same useless guy every night, maybe this was ploy of the hotel to save on drinks.the swimming pools were ok with plenty of sunbeds, there were also plenty of flies around the pool and in the restaurant. The hotel was clean and the food plentiful but bland. The bar staff and cleaners were fine, the reception staff are unhelpfull and rude. On the day of leaving you have to vacate your room by 12 they turned the power to the room at 10 very funny when you want to shower and pack. If one person is put off going to this hotel by this review it will have been worthwhile!

  • Stayed: September 2008, traveled as a couple
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Thank rileyNorwich
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 25, 2008

I have just came back from the most relaxing break ever !

Booked the holiday through First Choice and can honestly say we never had a single problem during our stay. Beautiful hotel, fantastic service and everything was superb. The people on the hotel and everyone we met on Kos was really nice and i will definately go again. The restaurant service was much better than anything i expected and the range of food was excellent and made going out to eat seem pointless. Yes, its a ten out of ten for this place and no faults anywhere worth mentioning. The local shops were pretty decent and bike/car/scooter hire was cheap and easy as were the local busses. If you visit Zia check the bus times and consider making your own way there or going on the excursion coach because it seems they only run a few busses every day so you could get stuck there for a while. Taxis seemed very expensive so check the price before you go anywhere.

  • Stayed: September 2008, traveled as a couple
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Thank nevets111
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 23, 2008

Being 7 months pregnant my husband and I decided as a final treat we would book a 5 star hotel.

I read the reviews on trip advisor and now wonder if the hotel actually write their own.

On arrival we were offered a so called SUITE, it was a room not situated in the main hotel, down an alleyway, it was awful, more like a self catering refurbishment.

I refused to accept the room so we were offered a room in the main hotel, we had booked a seaview as we were looking forward to sitting on the balcony relaxing and reading and to my horror it was directly overlooking a 50 foot green roof and situated directly next to the Air Conditioning outlet. (pictures attached) I was extremely annoyed. The staff were very unhelpful and the rep not much better. After 3 days of complaining we were offered another room on the 6th floor. Once we had moved we then realised that the AC sounded like it was going to take off and the toilet kept refilling as it ws leaking. In all fairness by the next day they had repaired these problems.

Eventually by day 5 (out of 8) we were able to relax and enjoy our holiday.

To summarise here is a quick review

Hotel - looks nice and is kept very clean
Rooms - nice room, kept clean - the water was cold after 7.00 at night
Food - average not 5 star - although good selection - try italian and asian night in separate restaurant to main -
Beach - Awful, pebbles and directly on the busy main road (but we knew this before we booked so not a complaint)
Staff - the most unfriendly hotel i've ever stayed in (we go on 4-5 holidays a year), they are unhelpful and rude. Especially the reception and bar staff who find it difficult to even smile. Some of the staff in the restaurant are very nice and the nicest are the very smiley cleaners who do a great job.
Location - if you want a quiet holiday it's perfect, you would need to hire a car to get out and about
Swimming pools - very nice and no problems finding a bed

We did eventually have a nice time, however in general we are very disappointed with the whole Greek experience and defo would not return.

  • Stayed: September 2008, traveled as a couple
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Thank Weddingworries
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed September 15, 2008

We booked this hotel as a last minute get away. Its rated as a 5 star but would say its not quite there yet in that catagory.
However we had an enjoyable holiday here on a half board basis.
The rooms are cleaned every day with fresh towels and also pool towels provided. Very spacious rooms with fridges in. Very impressive
The staff are friendly and nothing is too much trouble if you need help.
There was a good deal of choice at the meal times and this was replenished immeadiately if items ran out.(buffet etc)
Entertainment was minimal although you could go to the other complexes and the mini bus ferried you around them. There was disco's/comedy night/theatre etc at these others.
Its notable for the more elderly or infirm that the panorama is at the top of the hill but if you wait at the bottom the mini bus will come around and ferry you up the hill
The greek night was worth staying for as the staff joined in the dancing. However I would recommend going into Kos town for the evening as the bus went from the bottom. You can buy tickets at reception. It was about 1 euro 40 one way etc. It also only takes about 5 minutes to get there!
Plenty of sunbeds and the hotel told people not to reserve sunbeds. Not sure whether they checked on this. Usual culprits reserving.!
Pools were good 1 x deep,1 paddling and 1 stand up pool. All were very clean.
As Kos is flat hire the bicycles they will bring them up the hill to the hotel. See reception etc 5 euros a day which was a bargain and everyone was hiring them of all ages. Great fun.
Watch out for the killer doors on the lifts. make sure you get in quick and press the door open button if others are getting in.
All in all a good holiday and hotel, if you are staying for 2 weeks you probably need to hire a car/bicycle at some point as Psilidi is quite boring.
Go and have a laugh at Lambi its like a grotesque 18-30 resort and be thankful you are staying where you are.

  • Stayed: September 2008, traveled with family
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Thank jellybean024
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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