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“The Good the Bland and the Rude.”

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Kipriotis Panorama Hotel & Suites
Ranked #11 of 19 Hotels in Psalidi
Certificate of Excellence
Manchester, United Kingdom
Level 5 Contributor
59 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
“The Good the Bland and the Rude.”
Reviewed November 4, 2013

We stayed at the Kipriotis Panorama Hotel & Suites in October.
The first thing to say is that there are a number of hotels/apartments within this complex some are 4 star and some are 5. The Kipriotis Panorama Hotel & Suites is the best of the 5 stars being at the top of the hill with the best views.

Room

We stayed in an executive suite. There aren’t very many of them in the hotel and they are exactly twice as big as a normal suite. In the additional space they have two sofa beds. Unless you are in a big party there isn’t much point in booking this type of room as the only real advantage is the additional sleeping area and a double balcony. One good point was the bed. It was HUGE. Easily 7 feet wide.

All Inclusive

Do not be fooled, this is an all inclusive hotel. If you are not on an all inclusive plan there it will be very expensive. For a small soft drink/beer at the pool bar you will be paying E3.50. The choice of drinks was the normal all inclusive stuff, cheap wine (the white was really bad) ‘Vap’ beer and local (cheap) spirits.
All inclusive food is served in the large dining room. There was lots of choice as long as you like salad. The food was quite bland and lacked any real taste. We ate in Kos town a few times which wasn’t really a problem as there is a bus that takes you into town from outside the hotel for 1.30.

The hotel

The hotel looks quite impressive in the common areas. The pools were nice with lots of sun loungers. Our room and all the common parts were clean.
We went at the end of the season (mid October) and the entertainment in the bar had stopped by the end of our holiday which was fine as it was very poor.
The hotel staff were, on the whole, very rude. Everything was too much trouble for them especially in the dining room. The bar staff were by far the nicest people.
Another problem which reflects this poor attitude was the heating in the bedroom. There was a period of quite cold weather and the nights were cold. There was only a sheet on the bed (no quilt etc) so we put the aircon hearing on. Cold air came out. I thought it must be broken so rang reception. I was told that despite the aircon unit saying it did heating and cooling the temp was actually set by the hotel and i had no control over it! The reception said it wasn’t cold (despite the fact that the Greek people had hats scarf’s and coats on). We weren’t offered any solution until i asked for blankets which were then brought to us.

All in all this is quite an average hotel. The service was quite poor which is inexcusable at any hotel. It’s not what i would call 5 stars, more like a good UK 3 star.

Room Tip: have an executive room if you are traveling as part of a large group. If you not, don't.
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  • Stayed October 2013, traveled as a couple
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    • Service
Helpful?
5 Thank oliver w
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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London, United Kingdom
Level 2 Contributor
5 reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed November 1, 2013

Had an absolutely lovely stay in May 2013.
The hotel is beautiful and the facilities great. The pools are lovely and do go and have a look at the spa if you can!
Our room was extremely comfortable with a balcony and sea view.

The food was fantastic. We stayed for a week and there was so much choice and change in the restaurant each night that we never got tired of it. Great little shop on site to for holiday gifts or those things you tend to forget to pack!

The staff were all helpful and the welcoming.

The beach at the end of the hotel drive was lovely and peaceful to - both sand and gravel with plenty of sunbeds, shades and a wagon serving soft drinks for all inclusive people.

The only point I would say is that we booked our holiday with a company that didn't have a 'rep' at the hotel...so a lot of the information about meal times, bar times, general hotel info etc we had to go searching for ourselves - but that's no fault of the hotel as I assume the majority of people would have a rep there.

Do go and have a drink in the top floor panoramic bar at night. You do have to pay extra, but the cocktail and view was worth it. Fabulous outdoor seating and live music.

Would definitely think about returning here in future.

  • Stayed May 2013, traveled with family
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Helpful?
2 Thank hari_sings
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
south shields
Level 4 Contributor
24 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed October 31, 2013

we were sent to this hotel after ours closed for season. first impressions were good. pleasent staff. rooms were clean. food was 2 star if that . barely hot. table service was so slow. kids club is a joke. play land with soft play was terrible. wd not go back.

Room Tip: dont go to this hotel.
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  • Stayed October 2013, traveled with family
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Helpful?
1 Thank tylerjay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Macclesfield
Level 3 Contributor
13 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed October 26, 2013

Holiday in Psalidi Kos


We stayed in the Panorama and Suites Hotel during September and we were it has to be said quite disappointed.

After an absolutely flawless journey from start to finish we arrived at the hotel at around 2300hrs and were extremely impressed with the sight that greeted us . The front of the building is very impressive and the experience continues as you enter into an enormous foyer with a huge reception area at the far end.

We travelled with Thomas Cook and arrived at the hotel with another couple who had been on the same flight and both of us approached the reception at the same time .We were seen to by a young man with the other couple being attended to by a lady. The lady dealing with other couple seemed to be much more informative than the guy we were dealing with and she seemed to spend quite a while explaining a few things about the hotel before directing them to the lifts , the guy who was checking us in was a lot less informative and just seemed to want to get the process over with as quickly as possible .

We soon realised why - Instead of being directed to the lifts we were asked to take our bags back outside and wait for the bus to take us to our room , a bus I asked why do we need a bus ? The guy on reception explained that we had been allocated a room away from the main hotel and that a bus was necessary to get the bags there . The chap has obviously had to relay this information to a large number of their guests and was probably used to our reaction and was expecting it. I point blank refused to be put into what was little more than an annexe as we had paid for and were expecting to be allocated a room in the hotel, indeed a few days before travelling I e- mailed and received an acknowledgment from the hotel ,requesting a room on a high floor and no mention of an annexe was made. The chap on reception made the excuse that the building housing our room could be accessed via the first floor and so WAS therefore part of the main hotel building . What he didn’t mention was that you got the lift to the first floor and left via a fire exit that led out onto a large uneven and unlit area .From there you had to walk about two hundred yards to your room which in the dark was downright dangerous. Nowhere along the route were there any signs indicating the way and it was only by luck that we didn’t fall and injure ourselves , this after we decided ,due the lateness of the hour and the chaps refusal to do anything about the problem , we would accept the room and attempt to deal with the situation in the morning.
The room was perfectly acceptable however it wasn’t where we wanted to be and the following morning I went to see the room allocation manager ,who was due to be there at 0900hrs , after waiting about an hour he still hadn‘t turned and it was at this time that we met Amelia who was on the reception that morning. Upon hearing about our problem she took ownership of it and by lunchtime we were re allocated a room in the main hotel and at last our holiday could start.
If at any time during the booking process the possibility of being allocated a room away from the hotel had been mentioned we wouldn’t have booked and this , I think is the reason it doesn’t get mentioned. That morning we got contradicting comments from the hotel and our rep , with the hotel saying guests travelling with Thomas Cook aren’t necessarily guaranteed a room in the main building but our Rep saying that all guests with Thomas Cook are allocated rooms in the main building. Future travellers beware.

Once we had sorted out the room situation we ventured out and explored the hotel and grounds. The interior of the hotel is really impressive but the pool area really lets the place down . The pool bar has seen better days but the staff working there seemed quite friendly and I wasn’t put off by it , what shocked me though was a non existant food service ! My wife and I decided to go half board this holiday and fully expected to be able to get light snacks like fries ,hot dogs or burgers around lunchtime but no ,the only way you could eat at lunch if you weren’t all inclusive was to have a sit down meal at what was called the Triton restaurant and then be expected pay through the nose for it. As it was lunchtime we decided to leave the hotel and look for a bar for something to eat and were again shocked to find there was nothing apart from a really shabby looking Taverna anywhere near the place , in fact the whole Psalidi area is shabby looking and surrounded by run down old buildings and the worst beach area I’ve seen anywhere . In the end we went back to the hotel and had a meal at the Triton for the first and last time. Further inspection of the pool area revealed numerous broken sunbeds that surely should have been removed and umbrellas that required a lot of effort to open .
By this time we were ready for a drink so I went to the bar in the hotel only to find it wasn’t open ! You can only get a drink from the pool bar before 1730hrs which quite frankly , for any hotel , never mind one which is allegedly a five star is ridiculous. Nevertheless we went back to the pool bar and ordered a large beer and a coffee ,sorry came the reply we only serve small beers ! Must be because it’s the pool area I thought and duly ordered two small beers to go with the coffee ,that will be 11 euros the chap said , 7 euros for two plastic cups of warm beer ! I later found out that the hotel only served small beers from whichever bar you used . This hotel has an all inclusive clientele as well as half board and the former will give you by far the most value for money as everything from drinks to food is rather expensive .

Entertainment in the hotel was either a duo ,a young female singer or a middle aged male singer with the location rotating from the main bar area and the over priced and over rated red loft bar , beware though , the entertainment doesn‘t start until 2230hrs and as the all inclusive finishes at 2300hrs the atmosphere drops considerably as the all inclusive guests disappear . The hotel tried to combat this by offering an extension to the all inclusive hours for a nominal 8 euros but not many people seemed to take up the offer . We stayed in on the first night and must say quite enjoyed the duo ,but on the second night we decided to head down a bar that was attached to the hotel complex and advertised as a music venue only to find the same artists that were on in the hotel the previous night were doing their stuff there . Indeed out of five visits there the duo were on once and the young girl sang on the other occasions. The one night when there was a decent rock act on it began to rain so we cut the night short .
There is a regular bus service into Kos town but as the buses were generally packed to the rafters with standing room only we only tried it a couple of times and got a taxi back. Kos Town is beautiful and fun to be in at night but had we known about the way the hotel was isolated regarding a lack of bars and restaurants ect we probably would have gone somewhere else this year .

The food in the hotel the first week was quite good and the breakfasts were consistant throughout the fortnight we were there ,but the second week the standards dropped and the soup in particular , apart from it being a choice of vegetable or vegetable was generally cold , in fact one night it wasn’t even presented in a heated vessel but was served up in buckets ,this because half the hotel had been overtaken by some sort of freak show laughingly dressed up by the hotel management as a super wedding .

Two days of our holiday were disrupted by what appeared to be a television company coming in and taking over the main pool area while they set up stages and lighting . When we quizzed the hotel they said it was for a super wedding with 600 guests . The “super wedding” consisted of a number of couples from different parts of the world who seemed to take part in a type of reality programme that culminated in one of the couples getting married ,it was all quite bizarre and difficult to fathom out because on the night of the wedding no one other than official guests could get near the area to see what was going on. You could hear it though and the sound of a number of commentators and various types of music was audible well into the small hours. Amazingly though all of the equipment and personnel had gone by the time my wife and I went down for breakfast the next morning.
The hotel is lovely to look at and has some spectacular views but the way that the hotel guests were disregarded because of this money making opportunity gives you an inclination of the way the Kipriotis hotel group thinks , this linked to the obvious over charging for it’s services and many blatant cost cutting exercises means I wouldn’t return or recommend it or Psalidi to anybody I knew. .

Room Tip: ensure when booking hat you are allocated a room in the main hotel
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  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank ROLMacclesfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Congleton, England, United Kingdom
2 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed October 26, 2013

This is a very shiny hotel with lots of positive points but with a few negative points. For these reasons it's definitely not a five star but it's still a nice upgrade from the four star we were originally meant to be staying in.

Pros:

Most staff were very friendly

Rooms were very clean

Very grand lobby

Food was good

Big enough selection of drinks on the all inclusive

Near bus stop

Cons:

Although most staff were very friendly, they appear to have employed the world's grumpiest man at reception. As well as that, one of the waiters was pretty angry at us for sitting in a part of the restaurant that was apparently 'closed' despite the fact that there was nothing to say this and it was the first part you came to as you entered (surely if you're going to shut part of the restaurant it's not going to be the first bit you come to?)

Although the food was good I would have liked a few more greek dishes.

The waiters seem content with letting children act like brats in the restaurant.

Water sometimes leaked from the shower onto the floor. Whilst it did this a little in my room, this was nothing compared to the other half of the party who's floor was flooded every morning.

Wifi costs are through the roof. If you want wifi access for the week, expect to pay around 40 euros for a two megabit connection. Alternatively you can get free wifi with every drink purchase at the red loft bar, though they never change the password *cough*20102010*cough*.

The pool is colder than an antarctic winter. I suspect they may actually be cooling the pool because I just can't get my head around how it can be so cold in such a warm climate, and you'd think they would take the hint seeing as though there were lots of people sitting around but rarely anyone actually in the pool.

Taking all this into account, I think the hotel is only worthy of three stars because whilst it is very nice, the management need to iron out these faults.

  • Stayed October 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Rhyl, United Kingdom
Level 5 Contributor
52 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 69 helpful votes
Reviewed October 25, 2013 via mobile

Stayed at this hotel for a week at end of season.
The hotel is spotlessly clean, and the rooms are spacious and comfortable!
A lot of choice in the restaurant, and food was nice! Only thing is if you are half board, NO drinks are served with your meal, which is rather unfair, and drinks prices are expensive! Waiters are not the friendliest, but cleaning staff and porters were fantastic!! There is a filipino porter (unsure his name) who is really polite, friendly and helpful!
The hotel chargable facilities and spa are very expensive!!
The local town is beautiful, and shops and restaurants are not too pricey!
As you walk out of hotel complex on your left, there is a small taverna on the side of the road (1st one you come to) it looks a little basic from the outside, but the food is lovely, reasonable and the owner, she can't do enough for you! Plenty of smiles too!! Lovely

Stayed October 2013, traveled as a couple
Helpful?
3 Thank ROB E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Level 3 Contributor
17 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed October 24, 2013 via mobile

We just visited the Kipriotis Panorama Hotel & Suites and had a great time. It is a beautiful resort with nice rooms (even though we did not get a room with the great sea view) and very friendly staff. The buffets have a great variety. What I do not understand is that a modern resort like this does not offer free wifi to their guests (ok it is five euros for two hours straight but I just wanted to check my email sometimes) in this technological age? But I do reccomend this hotel for a relaxed holiday on a great and beautiful island!

Stayed October 2013, traveled with friends
Helpful?
1 Thank Lara76nl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Kipriotis Panorama Hotel & Suites

Property: Kipriotis Panorama Hotel & Suites
Address: Psalidi 85300, Greece
Phone Number:
Location: Greece > South Aegean > Dodecanese > Kos > Psalidi
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#4 Top resorts Hotel in Psalidi
#9 Spa Hotel in Psalidi
#10 On the Beach Hotel in Psalidi
#11 Luxury Hotel in Psalidi
#12 Romantic Hotel in Psalidi
#12 Family Hotel in Psalidi
Price Range (Based on Average Rates): $
Hotel Class:5 star — Kipriotis Panorama Hotel & Suites 5*
Number of rooms: 254
Official Description (provided by the hotel):
Reflecting the crystal clear Aegean waters, 200m from the beach, KIPRIOTIS PANORAMA HOTEL & SUITES is conveniently located in the area of Psalidi, on the North - East coast of the island of Kos, only 3km from Kos town and 25km from Kos International Airport. Amphitheatrically built, its shiny glass facade strikes out from the natural scenic beauty that surrounds it, enabling the visitor to stare the undreamt view to the immense sky-blue Aegean sea. With state of the art conference facilities of 1.500 people total capacity, a fantastic sky bar on the 7th floor "Red Loft Sky Bar" and an impressive spa center "Hippocrates Holistic Wellness Spa", Kipriotis Panorama Hotel & Suites provide the best proposition to both business and leisure travelers. Majestic and ample, modern and luxurious, warm and welcoming, this 5* deluxe property has been designed to offer unprecedented standards of hospitality. The hotel features 253 spaciously designed units of standard rooms, junior suites, executive suites and one presidential suite. All rooms have a superb view either on to the sea or the mountain. ... more   less 
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Also Known As:
Kipriotis Panorama Hotel Psalidi
Kipriotis Panorama And Suites
Iberostar Hotel Kipriotis Panorama
Iberostar Hotel Psalidi
Iberostar Kipriotis Panorama
Kipriotis Panorama Hotel & Suites Kos/Psalidi

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