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Reviewed October 26, 2013

Holiday in Psalidi Kos

We stayed in the Panorama and Suites Hotel during September and we were it has to be said quite disappointed.

After an absolutely flawless journey from start to finish we arrived at the hotel at around 2300hrs and were extremely impressed with the sight that greeted us . The front of the building is very impressive and the experience continues as you enter into an enormous foyer with a huge reception area at the far end.

We travelled with Thomas Cook and arrived at the hotel with another couple who had been on the same flight and both of us approached the reception at the same time .We were seen to by a young man with the other couple being attended to by a lady. The lady dealing with other couple seemed to be much more informative than the guy we were dealing with and she seemed to spend quite a while explaining a few things about the hotel before directing them to the lifts , the guy who was checking us in was a lot less informative and just seemed to want to get the process over with as quickly as possible .

We soon realised why - Instead of being directed to the lifts we were asked to take our bags back outside and wait for the bus to take us to our room , a bus I asked why do we need a bus ? The guy on reception explained that we had been allocated a room away from the main hotel and that a bus was necessary to get the bags there . The chap has obviously had to relay this information to a large number of their guests and was probably used to our reaction and was expecting it. I point blank refused to be put into what was little more than an annexe as we had paid for and were expecting to be allocated a room in the hotel, indeed a few days before travelling I e- mailed and received an acknowledgment from the hotel ,requesting a room on a high floor and no mention of an annexe was made. The chap on reception made the excuse that the building housing our room could be accessed via the first floor and so WAS therefore part of the main hotel building . What he didn’t mention was that you got the lift to the first floor and left via a fire exit that led out onto a large uneven and unlit area .From there you had to walk about two hundred yards to your room which in the dark was downright dangerous. Nowhere along the route were there any signs indicating the way and it was only by luck that we didn’t fall and injure ourselves , this after we decided ,due the lateness of the hour and the chaps refusal to do anything about the problem , we would accept the room and attempt to deal with the situation in the morning.
The room was perfectly acceptable however it wasn’t where we wanted to be and the following morning I went to see the room allocation manager ,who was due to be there at 0900hrs , after waiting about an hour he still hadn‘t turned and it was at this time that we met Amelia who was on the reception that morning. Upon hearing about our problem she took ownership of it and by lunchtime we were re allocated a room in the main hotel and at last our holiday could start.
If at any time during the booking process the possibility of being allocated a room away from the hotel had been mentioned we wouldn’t have booked and this , I think is the reason it doesn’t get mentioned. That morning we got contradicting comments from the hotel and our rep , with the hotel saying guests travelling with Thomas Cook aren’t necessarily guaranteed a room in the main building but our Rep saying that all guests with Thomas Cook are allocated rooms in the main building. Future travellers beware.

Once we had sorted out the room situation we ventured out and explored the hotel and grounds. The interior of the hotel is really impressive but the pool area really lets the place down . The pool bar has seen better days but the staff working there seemed quite friendly and I wasn’t put off by it , what shocked me though was a non existant food service ! My wife and I decided to go half board this holiday and fully expected to be able to get light snacks like fries ,hot dogs or burgers around lunchtime but no ,the only way you could eat at lunch if you weren’t all inclusive was to have a sit down meal at what was called the Triton restaurant and then be expected pay through the nose for it. As it was lunchtime we decided to leave the hotel and look for a bar for something to eat and were again shocked to find there was nothing apart from a really shabby looking Taverna anywhere near the place , in fact the whole Psalidi area is shabby looking and surrounded by run down old buildings and the worst beach area I’ve seen anywhere . In the end we went back to the hotel and had a meal at the Triton for the first and last time. Further inspection of the pool area revealed numerous broken sunbeds that surely should have been removed and umbrellas that required a lot of effort to open .
By this time we were ready for a drink so I went to the bar in the hotel only to find it wasn’t open ! You can only get a drink from the pool bar before 1730hrs which quite frankly , for any hotel , never mind one which is allegedly a five star is ridiculous. Nevertheless we went back to the pool bar and ordered a large beer and a coffee ,sorry came the reply we only serve small beers ! Must be because it’s the pool area I thought and duly ordered two small beers to go with the coffee ,that will be 11 euros the chap said , 7 euros for two plastic cups of warm beer ! I later found out that the hotel only served small beers from whichever bar you used . This hotel has an all inclusive clientele as well as half board and the former will give you by far the most value for money as everything from drinks to food is rather expensive .

Entertainment in the hotel was either a duo ,a young female singer or a middle aged male singer with the location rotating from the main bar area and the over priced and over rated red loft bar , beware though , the entertainment doesn‘t start until 2230hrs and as the all inclusive finishes at 2300hrs the atmosphere drops considerably as the all inclusive guests disappear . The hotel tried to combat this by offering an extension to the all inclusive hours for a nominal 8 euros but not many people seemed to take up the offer . We stayed in on the first night and must say quite enjoyed the duo ,but on the second night we decided to head down a bar that was attached to the hotel complex and advertised as a music venue only to find the same artists that were on in the hotel the previous night were doing their stuff there . Indeed out of five visits there the duo were on once and the young girl sang on the other occasions. The one night when there was a decent rock act on it began to rain so we cut the night short .
There is a regular bus service into Kos town but as the buses were generally packed to the rafters with standing room only we only tried it a couple of times and got a taxi back. Kos Town is beautiful and fun to be in at night but had we known about the way the hotel was isolated regarding a lack of bars and restaurants ect we probably would have gone somewhere else this year .

The food in the hotel the first week was quite good and the breakfasts were consistant throughout the fortnight we were there ,but the second week the standards dropped and the soup in particular , apart from it being a choice of vegetable or vegetable was generally cold , in fact one night it wasn’t even presented in a heated vessel but was served up in buckets ,this because half the hotel had been overtaken by some sort of freak show laughingly dressed up by the hotel management as a super wedding .

Two days of our holiday were disrupted by what appeared to be a television company coming in and taking over the main pool area while they set up stages and lighting . When we quizzed the hotel they said it was for a super wedding with 600 guests . The “super wedding” consisted of a number of couples from different parts of the world who seemed to take part in a type of reality programme that culminated in one of the couples getting married ,it was all quite bizarre and difficult to fathom out because on the night of the wedding no one other than official guests could get near the area to see what was going on. You could hear it though and the sound of a number of commentators and various types of music was audible well into the small hours. Amazingly though all of the equipment and personnel had gone by the time my wife and I went down for breakfast the next morning.
The hotel is lovely to look at and has some spectacular views but the way that the hotel guests were disregarded because of this money making opportunity gives you an inclination of the way the Kipriotis hotel group thinks , this linked to the obvious over charging for it’s services and many blatant cost cutting exercises means I wouldn’t return or recommend it or Psalidi to anybody I knew. .

Room Tip: ensure when booking hat you are allocated a room in the main hotel
  • Stayed: September 2013, traveled as a couple
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3  Thank ROLMacclesfield
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 26, 2013

This is a very shiny hotel with lots of positive points but with a few negative points. For these reasons it's definitely not a five star but it's still a nice upgrade from the four star we were originally meant to be staying in.

Pros:

Most staff were very friendly

Rooms were very clean

Very grand lobby

Food was good

Big enough selection of drinks on the all inclusive

Near bus stop

Cons:

Although most staff were very friendly, they appear to have employed the world's grumpiest man at reception. As well as that, one of the waiters was pretty angry at us for sitting in a part of the restaurant that was apparently 'closed' despite the fact that there was nothing to say this and it was the first part you came to as you entered (surely if you're going to shut part of the restaurant it's not going to be the first bit you come to?)

Although the food was good I would have liked a few more greek dishes.

The waiters seem content with letting children act like brats in the restaurant.

Water sometimes leaked from the shower onto the floor. Whilst it did this a little in my room, this was nothing compared to the other half of the party who's floor was flooded every morning.

Wifi costs are through the roof. If you want wifi access for the week, expect to pay around 40 euros for a two megabit connection. Alternatively you can get free wifi with every drink purchase at the red loft bar, though they never change the password *cough*20102010*cough*.

The pool is colder than an antarctic winter. I suspect they may actually be cooling the pool because I just can't get my head around how it can be so cold in such a warm climate, and you'd think they would take the hint seeing as though there were lots of people sitting around but rarely anyone actually in the pool.

Taking all this into account, I think the hotel is only worthy of three stars because whilst it is very nice, the management need to iron out these faults.

  • Stayed: October 2013, traveled with family
    • Value
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2  Thank Peter N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 25, 2013 via mobile

Stayed at this hotel for a week at end of season.
The hotel is spotlessly clean, and the rooms are spacious and comfortable!
A lot of choice in the restaurant, and food was nice! Only thing is if you are half board, NO drinks are served with your meal, which is rather unfair, and drinks prices are expensive! Waiters are not the friendliest, but cleaning staff and porters were fantastic!! There is a filipino porter (unsure his name) who is really polite, friendly and helpful!
The hotel chargable facilities and spa are very expensive!!
The local town is beautiful, and shops and restaurants are not too pricey!
As you walk out of hotel complex on your left, there is a small taverna on the side of the road (1st one you come to) it looks a little basic from the outside, but the food is lovely, reasonable and the owner, she can't do enough for you! Plenty of smiles too!! Lovely

Stayed: October 2013, traveled as a couple
3  Thank ROB E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 24, 2013

We just visited the Kipriotis Panorama Hotel & Suites and had a great time. It is a beautiful resort with nice rooms (even though we did not get a room with the great sea view) and very friendly staff. The buffets have a great variety. What I do not understand is that a modern resort like this does not offer free wifi to their guests (ok it is five euros for two hours straight but I just wanted to check my email sometimes) in this technological age? But I do reccomend this hotel for a relaxed holiday on a great and beautiful island!

Stayed: October 2013, traveled with friends
1  Thank Lara76nl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed October 23, 2013

Have just returned from a week at the Kipriotis Panorama Hotel. We had a Junior Suite... Don't get too excited as it was not luxurious... but was very clean and large. Location of the hotel was fair (30/40 min walk into Kos town) or 15 mins by bike. Hotel building itself was very good and also the swimming pool (but freezing cold in October). The food was varied but only luke warm. Salads were plentiful. The All Inclusive was not all it seemed; no ice creams and snacks were only at certain times. If you want a hot drink after 11pm then you have to pay for it. There are no kettles in the bedrooms for a late night cuppa.There are no entertainment staff in October only one man singing every other night... I think he had been there all season. The staff behind the bar and in the restaurant seem very tired but the bedroom chamber maids are cheerful and do a fantastic job of keeping the rooms clean every day with fresh towels too. The indoor pool is free but also unheated. The sauna is an extra charge of 10 euros. Fresh orange juice extra 3 euros and a toasted sandwich also has an extra charge (3.50 euro I think).

  • Stayed: October 2013, traveled with friends
    • Value
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Thank Clare L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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