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Reviewed June 20, 2012

We have been in the hotel for several times! We allways love to come back. The food is very good, even better than the years before, the staff is allways very friendly. It is allso a very quiet hotel, there is no animation and we recommend it for couples without children who likes a very relaxed holiday.

  • Stayed: June 2012, traveled as a couple
    • Value
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6  Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kipriotis, Guest Relations Manager at Kipriotis Panorama Hotel & Suites, responded to this reviewResponded June 21, 2012

Dear Valued guest, we would like to thank you for taking the time to share feedback from your recent stay. I am glad to hear you enjoyed staying with us in Kipriotis Panorama Hotel & Suites. We will all keep up the hard work in order to keep a friendly and comfortable environment for a future stay. We look forward to welcoming you back soon for a return visit!
The Guest Relations Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2012

Used this typical all inclusive holiday resort hotel as a jump-off from a sailing yacht just for one night. Excellent value for money.
Enormous very clean and comfortable room.
Only negatives: small and old TV in room. Internet costs exorbitant.

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
2  Thank chalee123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kipriotis, Guest Relations Manager at Kipriotis Panorama Hotel & Suites, responded to this reviewResponded June 19, 2012

Dear Valued guest, we would like to thank you for taking the time to share feedback from your recent stay. I am glad to hear you enjoyed staying with us in Kipriotis Panorama Hotel & Suites. We keep good notice of your remarks concerning the TV set and the internet cost, however the WiFi service is advertised with an extra charge. We look forward to welcoming you back soon for a return visit in Kos!
The Guest Relations Management.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 15, 2012

We’ve just returned from an early June stay at the Kipriotis Panorama Hotel & Suites. This was our third trip to Kos in three years - after previously staying at the Kipriotis Village (Psalidi) and The Blue Lagoon (Lambi) - and we can confidently say this was another different experience altogether.

The Hotel is billed as a 5 star experience, and, as you’ll probably have read in other reviews, many visitors do not feel that this is the case. From our perspective, they’re probably correct if you compare this to a five star experience worldwide - but, comparing this to other places we’ve stayed across Greece, it is at the upper end in terms of quality and feel of the hotel. We always consider it must be very difficult to cater for a 5* clientele, yet provide a ‘schlepping around in flip-flops and wet shorts’ experience in a hotel - and keep everyone happy and everywhere nicely presented.

The hotel is situated in Psalidi, which is an out-of-town, coastal ‘suburb’ of Kos Town, 3.5km away from the harbour, and approximately 30mins-1hr airport transfer, depending on the number of ‘drop offs’. It’s part of the Kipriotis chain of hotels which includes the ‘Panorama Suites 5*’, ‘Maris Suites 5*’, ‘Hippocrates 4*’, ‘Aqualand 4*’ - all of which are connected into one ‘Panorama Complex’ - with a further hotel, the ‘(Sol) Kipriotis Village 4*’ - situated a little further up the coastal road away from Kos Town (albeit not far).

The ‘Maris’ and ‘Hipprocrates’ hotels are at ‘sea level’ on the coastal road, with the Panorama Suites situated 200m up the hill behind the Maris, looking like a single collection of (not unnattractive) pastel coloured building blocks nestling in front of the ‘Panorama Aqualand’ hotel, set yet further (another 200-300m by road) up the hill behind it. Walking up the hill to the Suites is not a problem - but I wouldn’t fancy the walk up to the Aqualand too often (... we did this on one hot afternoon, boy...)

Note: Be careful when booking (especially online) that you know which of the hotels you are booking as they do appear very different in quality. The website we booked through described in detail the ‘Panorama Suites 5*’ (including the named All Inclusive restaurants we were to use) - however our accommodation voucher, received via email after the sale, indicated that we’d booked the ‘Panorama Complex’ - with no mention of the Suites (or 5*) at all. Naturally, having read other guests’ experiences on Trip Advisor, we checked this out immediately via telephone with the holiday provider, and, after a number of days wait, we had it confirmed that we were in the ‘Panorama Suites’ as we’d booked... Great! This news didn’t filter through to the company providing the Transfers from Kos Airport though, who had us down as staying at the ‘Hippocrates 4*’.... (check the envelope you’re given as you exit the airport IMMEDIATELY as it will have the hotel name upon it). We queried this immediately, and were told that this was probably a ‘computer error’ and we should just get on the coach and ‘the hotel will sort it out’... you can imagine our delight!... The driver had to be persuaded to let us out at the ‘Suites’ (he was convinced also that we were staying at the Hippocrates) - but, that he did, and we arrived at the Suites, ready to ‘discuss’ the issue with reception - however, it was entirely not necessary, they had been expecting us and there was absolutely no issue. It made the first drink in the bar all the more sweeter after the worry of the transfer... (we know others haven’t been so lucky).

The Panorama Suites has a (very) grand and spacious lobby - in fact, there is so much interior ‘space’ in the hotel it feels very, very roomy indeed. All of the interior public spaces have absolutely spotlessly clean polished marble floors and are vast, with an army of cleaners busying themselves keeping it that way. It has eight floors (including basement - where the gym, games room, jacuzzi and sauna are located) - accessible by three moderately sized lifts (you will rarely have to wait for one).
The rooms are carpeted - and ours, a ‘standard’ double, was large, and by far the best we’d experienced in Kos (so far!). We viewed the gardens at the rear of the hotel (which provided the best shade in the afternoons) - however, as we were on the sixth floor, and with the hotel ‘built’ into a hill, this resulted in us being only two floors above ground level as we were facing uphill. Our only minor gripe with the room is there appeared to be no ‘net’ curtains - so, in order to get changed at any time of the day, you needed to pull the heavy curtains, plunging the room into darkness... it’s just a minor thing.

There are two restaurants on site, the ‘main’ buffet restaurant on a ‘mezzanine’ floor (the second floor) and the a la carte ‘Triton’ brasserie (at ground level). The Main restaurant is where breakfast, lunch and dinner is served (for AI guests) either inside, or outside on the roof terrace (with amazing views of the bay and Turkey - especially at sunset). The restaurant is large and very clean - with a full waiting staff to serve drinks on request (there’s no self-service as is becoming increasingly popular at other hotels).

The food presented on offer was comprehensive, plentiful and of generally good quality as others have said, but, to our famously under-developed ‘British’ tastes, was decidedly ‘continental’ in style. There were platters of cheeses, cold meats, salads available at all times with a great ‘bread station’ - however we like a good ‘hot meal’ - and this is where the restaurant lets itself down in our opinion... As mentioned, when we say ‘continental’ - this generally means that cooked meats (bacon, chicken, lamb, rabbit, beef - even beef burgers) are all ‘under-done’ (there’s no crispy bacon folks and on the day we had burgers, they were very ‘rare’) - and sometimes this can be hard to appear appetising (especially if you are blessed with a delicate stomach). We realise this is generally the fault of our tastes rather than the hotel - however, I could tell that there were many other (British) guests feeling the same - so, don’t be surprised at this.

The ‘buffet’ trays of food are never ‘hot’ and cool very quickly once delivered to the serving areas - again, making them less appetizing for those who aren’t into ‘experimenting’ with dishes. We’re not ‘foodies’ at all, and, to be honest, we don’t expect an awful lot of hotel buffets (they all face the same challenges) - but, as with other British guests, you start to tire of attempting to try the latest ‘hot meats’ and resorting (again) to Spaghetti Bolognese (which is on the bland side, but they do have Tabasco!) for lunch and dinner (with ‘Chips’ if you’re really hungry). You’ll find you’ll start to improvise to get that ‘hearty meal’ feeling you’re used to at home... (eg breakfast: eggs are ‘under-done’ and the whites are generally runny, so get the egg man to ‘double side’ it for you - alternatively use a boiled egg yolk - grab some fatty, undercooked bacon, and create a bacon and egg baguette - it worked a treat).

On the plus side, the restaurant was never over-busy, with very little queuing for food, and drinks were available freely. Desserts were also delicious so there’s never a danger of starvation (but there is of adding a few pounds). Also, I suppose, it contributed to guests seeking Kos Town as an alternative for their custom at meal times - which is no bad thing at all for the local economy - something we always strive to do (even if we do choose All Inclusive as our board basis mainly to cover a good breakfast and poolside daytime drinkies...).

Apart from the Pool Bar, drinks are generally served via waitresses, and, on the occasion that you approach the main bar for a drink, you will generally be told to sit down and it will be brought to you. This is a nice touch, and the waitresses are all, without exception, friendly and pleased to be of service. You may have to wait a few minutes to receive your drinks, but hey, you’re on holiday, you have all the time in the world...

The clientele of the Panorama Suites could broadly be categorised as middle-aged (and up) couples (with very few couples with children) of many nationalities - mainly non-British - but, not, as suggested by a previous reviewer, ‘mainly German’. A great mix of German, Dutch, Danish (we think), French and Eastern European nationalities - a refreshing change from our previous visit to The Blue Lagoon with it’s army of Brits with Buggies.

The evening entertainment was very low key, with the aforementioned ‘piano man’ performing a set of songs each evening on the main bar terrace in such an unobtrusive way that you’ll barely notice him after the first night. It creates an ambience without doubt - however it won’t hold your attention so, as with many other similar hotels, you’ll have to bring your own entertainment if you want to spend each evening in the bar (the favourite being Playing Cards it seems). For those who want a buzzing atmosphere, or even an animation team doing their best to entertain (there isn’t one in the hotel by the way), then this is not the place to be...

There is a boutique hotel style ‘loft bar’ on the seventh floor - which is very nice indeed - and offers an absolutely incredible view across Kos Town as the sun sets - accompanied with the coolest chill-out club tunes you’d imagine. It’s relaxing and very chilled indeed - however, all drinks are charged there, and it’s very expensive so it’s unlikely you’ll spend an entire evening there.

Luckily, Kos Town is only 3km away - and, if you’ve been to Kos before, will know that it’s a wonderful place to visit morning, afternoon and night. Kos, to us, has everything. Historical importance (some very, very old archeological ruins to explore), Taverna’s, Bars, Squares, shaded ‘old town’ streets, incredible harbour, castles, churches - and it’s very, very beautiful.

You can walk along the coast road from the hotel (a favourite of ours each morning, even though we’re far from ‘fit’) and it will take 30-45 minutes depending upon your speed - you will pass Cows grazing by the seashore (a donkey if you’re lucky) - tavernas, a swanky Marina with amazing yachts, shady boulevards and finally the vibrant harbour of Kos Town - with it’s pleasure boats, and traditional fishing boats selling their wares side by side.

You can also rent bicycles cheaply (3-5 Euro per day) if you’re comfortable with cycling and make use of Kos’ excellent tarmac’d ‘red-way’ cycle lanes which run from Psalidi (where the hotel is located) straight to Kos Town along the coast (no need to cross roads) - around the harbour, out the other side, through the other hotel district ‘Lambi’ and on the wilder coast towards Tingaki - check out Google Maps, that’s nearly the entire North Coast. There are many ‘bike parks’ littered around the town so you can ‘pop in’ have a drink/meal (sensibly of course!) - and pop back safely - most bikes have lights. My wife is not a confident cyclist but loves cycling in Kos as it’s so perfectly geared up for it... you should definitely try it out (although, it does get a bit ‘hilly’ around the marina - a punishing ‘hill’ of, oh, at least 8 inches.... :-) )

You could also get the bus (No 1 or 5), roughly every 15-20 minutes all day - which is very easy to do indeed (the bus stop is at the bottom of the hill from the hotel) - and drops you directly into the centre of Kos Town all for 1.6Euro. The drivers all speak English well and the route from the hotel is either ‘in’ or ‘out’ of Kos Town, so you won’t get lost / confused. The last bus out of Kos Town is around 11pm (which, when you’re there, does seem early). After that, taxis are plentiful - although, we didn’t generally last that long out and about in town...

All in all, we very much enjoyed the Panorama Suites, and we agreed - even with the food situation not being to our particular tastes - we’d choose the Suites again on our next visit to Kos - mainly because of the staff (so, so friendly and helpful), the environment (so clean and tidy) - and because the hotel just simply didn’t get in the way of us having a wonderful holiday - and, to clarify further, this means that the hotel ‘had no sharp edges / surprises / disappointments / annoyances’ which some of the other hotels inadvertently introduce when trying to cater for a multitude of nationalities. In our opinion, that’s recommendation indeed. We’ll be back, I’m sure...

  • Stayed: June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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14  Thank TheCobbies
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kipriotis, Guest Relations Manager at Kipriotis Panorama Hotel & Suites, responded to this reviewResponded June 16, 2012

Thank you for taking the time to share such a detailed and helpful review from your recent stay. All your remarks are being noted and many guests will find useful the provided info. I am glad to hear you enjoyed your stay in Kipriotis Panorama Hotel & Suites as we look forward to welcoming you back soon for a return visit!
The Guest Relations Management.

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Reviewed June 10, 2012

Fantastic hotel,very friendly and polite staff,always out to help you with what ever you may need.
The food is exceptional with so much choice,so much choices of Greek dishes and big choice of desserts and fruits.
I was reading the comments of other guest and I believe is not such a big deal if your waiting for couple of minutes to get freshly cooked meats from the grill or to have freshly cooked omelette for you in the morning.
I will return for sure back to panorama and also I will tell all my friends about it.
Keep the good job guys,will see you all again soon.

Stayed: June 2012, traveled with friends
3  Thank Paul A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kipriotis, Guest Relations Manager at Kipriotis Panorama Hotel & Suites, responded to this reviewResponded June 12, 2012

Thank you for sharing with us a few good words from your last year’s stay. I am glad to hear you had a good time staying with us in Kipriotis Panorama Hotel & Suites. We look forward to welcoming you back soon for your return visit this year!
The Guest Relations Management.

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Reviewed June 9, 2012

Upon arriving we were shown to a studio apartment which when you have booked an all inclusive suite was a little confusing. I checked at reception to be told that our room was a suite with garden view, we were on the bottom floor which meant that the garden was level with our heads. We also had ants and a smell of sewerage, I asked to change rooms after explaining our findings and the receptionist said I will get the maid to spray the room, and that if a room became available she would let us know. I watched 20 coaches arrive on Saturday alone and we were not offered a room so if one was not available where on earth did they put all those people. Be prepared to wait 15 mins to be offered a drink in the restaurant and thats if you can find a table laid up for food. We stayed here the last week of May so not peak season.Note to management would be to lt guests help theirselves to wine during during meal times that way you can enjoy your wine with your dinner. The food itself was great a lovely selection every day and food standards appeared to be met if you forgave the odd fly wandering over the cold buffet. The pool area was immaculate and you never had to fight for a sunbed, infact you could get a bed at any time of day.The beach bar is odd with that fact is in a man in a van. The beach is stoney so take some swim shoes. If you are not all inclusive be prepared to pay top dollar for drinks, we went to the roof top bar and it was £15 for 2 drinks, even the downstairs bar was £7 for an ammereto. The jewellery shop wanted 280 euros for a silver necklace. Would I return maybe, If no other 5* hotels had empty room.

Room Tip: Avoid room 473 and maybe have a standard room that way you should have a sea view, I would never have a suite again (sorry studio)
  • Stayed: May 2012, traveled as a couple
    • Value
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1  Thank Tori A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kipriotis, Guest Relations Manager at Kipriotis Panorama Hotel & Suites, responded to this reviewResponded June 15, 2012

Thank you very much for your feedback and your constructive criticism on your recent stay here at the Kipriotis Panorama Hotel & Suites. We would like to assure you that all your comments have been discussed with the relevant departments of the hotel and that action will be taken as a result of your feedback. Concerning the room your were allocated, we would like to inform you that we are always doing our best to satisfy guests, but when the hotel is fully booked, these efforts sometimes cannot provide the desired results for all our guests. Being a resort hotel, Kipriotis Panorama Hotel & Suites is normal to have daily arrivals/departures of coaches, taking our guests into island tours and other destinations.
We thank you for your good words about our food variety and quality, as we do provide a great selection of different tastes.
Taking the chance to talk about the Red Loft Bar on the top floor of our hotel, it is advertised to be excluded from the All Inclusive package and the pricing of our drinks and cocktails is at the same cost of any bar of the same class (prices in euro, not pounds).
Once again we would like to take this opportunity to thank you for your feedback. We would personally welcome the opportunity to discuss your stay further with you, and invite you to contact us directly at wecare@kipriotis.gr.
We do hope we have the opportunity to welcome you back to the Kipriotis Panorama Hotel & Suites.
The Guest Relations Management.

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