This was our 7th visit to the Riviera Maya, and our first stay at an Iberostar hotel. Royal Hideaway had set the bar for a luxury AI and we were anxious to see how the Grand would compare. All the reports were so glowing, we had pretty high expectations.
Facility: It's gorgeous and not too big. Inside and out it is very luxurious and there are lots of lants that are going to grow and just make the Grand more beautiful. I was surprised by how much maintenence/repairs wre being done on such a new resort.
Room: We upgraded upon check-in to an OceanFront room.We had booked a jr.suite and I asked if we could be upgraded and we were offered a "partial oeanview" but we had to pay for the OceanFront. It was totally worth it. Not only was the view gorgeous, but I'm sure the balcony was cooler and it was more convenient to the beach and pool. The room is very nicely decorated, the bed is comfortable and the bathroom spacious. A few more drawers woould have been nice though, they only had 2.
Food: Dinners were all delicious. We ate at all 4 of the ala cartes. The only one we did not return to was the Surf and Turf. Although the food was good, it had less impressive service (a bummer since this is where we celebrated my husband's 60th birthday). Service at the other restaurants was very good to outstanding. Breakfast at Bella Vista and lunch at La Brisa were fine. My husband liked them better than I did. I don't get into buffets that much. You can order from an ala carte menu and at lunch I got the Kobe burger 4 days. It was that good. The other options were a little more involved than I like for lunch. A simple sandwich would have been nice. We actually went back to our room one day and ordered room service so we coould have a club sandwich. We also ordered the shrimp and avocado salad which was to die for. Breakfast room service was also outstanding. I believe you can also order room service from the pool and beach.
Drink service at the pool/beach: Big disappointment. We wouold see someone first thing in the morning when we got out there, but most days only one more time, MAYBE. That was why we went to our room to order room service.
Butler service: Divine. We had several different butlers, but they were always asking if we had everything we needed. They make your dinner reservations too.
Minibar: I'm onlymentioning this because several other reviews have talked about getting a full sized bottle of wahtever they wanted. I asked for Havanna rum and never got a full bottle and after asking about 4 times fianlly got a third of a bottle. Little bottles of liquor were never restocked after we used them.
Beach: Nice sand. But you can't jump up and go in the water because of the rocks. You either have to walk north, south or to the pool. None of them were as close as I would have liked.
Pool: We only went in the main pool. It was perfect for floating around in for hours., which I did most afternoons. The hot tubs were of varying levels of heat, just barely to "Yikes!"
Chairs by the beach/pool: Much more comfortable loungers by the pool than other places I've been. Plentiful number of palapas. Few people got to the beach, so no trouble getting chairs. The pool has looungers and beds with canopies. Most were taken by lunch time. With the occupancy being pretty low, I see this as a potential problem wwwhen it is busier. Also chairs in a little bit of water.
Overall: Great place. We would definitely return.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico