If you read a bad review for the Grand just ignore it — this hotel is fantastic. The staff could not have been nicer. Very friendly without being over the top. We were met by our "butler" who took us to the room. He was very friendly without being snooty. The mini was full but we were also given a menu of anything else we might want. The entertainment staff were all great. If you wanted to be left alone they didn't both you, but if you were interested they played soccer, water football, shooting...etc. they would get you to join in. The food was extremely good, better than I had expected. The wait staff, hostess...etc., made you feel very welcome (Olivia was great).
If you are looking for a relaxing, couples resort this is perfect! If you are looking for a single party place you may prefer a different hotel/location.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico