Stayed at the Grand June 24-28 to celebrate my 5th anniversary. We did not have an oceanfront room (which was fine), but we loved our balcony that looked out over the spa building, and to the right, the ocean could be seen. I spent many afternoons in the suspended wicker chair, since we were there during Tropical Storm Alex. Occupation was at 60% (I asked during check in).
I was so happy with the Grand. It was our first all inclusive and we were afraid that we'd encounter a lot of gluttony like we have on past cruises. I'm pleased to say that wasn't the case. The buffets (which we ate at for breakfast and lunch daily), were lovely. On one day lunch selection was not along my preference, but I was able to make a nice cold lunch for myself quite easily. We made two reservations (surf and turf and Gourmet) ahead of time. I did my research on the resort and saw the recommendations for this, I'd recommend it as well. We were able (barely) to make reservations for the other two during our stay. We both loved the Gourmet restaurant, it was our favorite. Surf and Turf was good, but not spectactular- a solid meal. The Japanese was a standard Teppanyaki/Hibachi kind of thing. My least favorite was the Italian. It was still decent, just nothing I would really crave.
The standout of the trip for us was the service. Not once did someone pass us and not greet us and ask if we needed anything. It was wonderful. The weather was not good for us and we made good use of the spa pool, but the grounds of the Grand are truly lovely.
One concern I have is with regards to the future. During our stay, the ceilings in the main hotel were leaking. They also had several drainage issues with outdoor hallways leading into indoor areas. I noticed signs of wear and tear in our bathroom and inside our suite. Despite constantly seeing employees cleaning and serving guests, I do worry about the integrity of the building and it's design, gorgeous though it is.
All in all, we are positively salivating to go back. Hopefully, the next time will be sunny. Iberostar has sold us on the all-inclusive option. I don't know that I've ever relaxed so much on a vacation- truly lovely.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico