We stayed November 15th through November 22nd. We booked through apple vacations with Go Iberostar and Kellie Davis and she beat any price I could get on line and was very happy with the service. Arriving we waited about a half an hour at the airport for a bus to be filled to go to the Iberostar. On arrival we were greeted with a cold wash cloth by the bell boy...we did not receive a welcoming drink....we had to wait after checking in for approx 10 min. before someone could take our bags to our room...arriving in our room we were not greeted by a butler...we arrived on a Sunday around 4:30pm...I asked what the occupancy rate was and was told around 84 per cent..our room was never turned down for the first night...and not cleaned until 4:00pm the next day...I had taked to several people about this and they all said they would clean the room but never did...Not such a good start...I told the conceirge we never met our butler...the next day she told me that I should call her and the butler would come up and show us around..by this time we had figured everything out on our own and during our stay never did meet our butler. It was my birthday during our stay and I don't know if our travel agent mentioned this or what but my birthday was the day we were departing and they brought a bottle of champagne and a card on the day we arrived. The Grand is just that Grand it is very large and I found to be quite impersonable compare to the Grand In Jamaica...in Jamaica we were there this last May and the staff could not do enough for you may have been to the low occupancy when we were there...but when you ate lunch on the beach you were in an open air restaurant and felt you were on vacation...at the Grand Parasio you ate lunch also on the beach but only a few table were outside and felt more like a cafeteria situation ..just the atmoshpere was very different....at the Grand in Jamaica the pool staff would even make your bed on the beach..Also the Grand in Jamaica there is not a bad view from any room...here at Paraiso an Oceanview room was calling it a stretch...Room service at the Paraiso was Excellent ...Room service at the Grand Rose Hall was slow very slow ....the shows at the Paraiso were the best shows I have every seen at an all inclusive...the shows at the Grand Rose Hall left alot to be desired in comparison...The Golf at the Paraiso was amazing according to my husband but he said the Golf at Rose Hall was an older course but just as nice because you were right on the water...also at the Paraiso they had a golf tournament 2 days while we were there Friday and Saturday and you could only get tee times at 2 pm...by the time you would finish it would be dark...they should of told my husband this at the beginning of the week when he first booked his golf time so he could of planned his golf around this. Also at the Grand Rose Hall you need a caddy where at the Grand Parasio you don't... The star friends were amazing at the Grand Parasio and got everyone involved...vs the Grand Rose Hall...the star friends did not go all out to get people to participate in activities...unless you asked you were not approached for anything or introduced to any of them. Food at both resort was good..but I think I would give the award to the best food to the Grand Paraiso.....Excursions..,we went on a catamaya cruise which we booked throught Apple that was amazing and had a steak and lobster dinner cooked right on the boat and went deep sea fishing and snorkeling would highly recoomend it...We also booked Chichen Itza Plus tour through apple and were very disappointed with the excursion...was a long ride which we knew ahead of time but stopped at least at 10 hotels for pick ups with added to an even longer day...was so hot at Chichen Itza and was a big tourist trap...would definitely advise against this trip was a waste of our day..go buy a video about chichen itza and save $200...also went to the Jungle Place...was recommended by trip advisor and was just amazing and the highlight of our trip...go to thejungleplace.com it is about an hour and 10 min. from the Iberostar Grand..we rented a car on the property for the day ...which was a bit of a rip off ...wanted $85 for the day got him down to $75 for the day at the airport you could of gotten a car for $30 a day...car rental company was Thrifty on the property which I had looked on line before booking and was not listed...If you want a car just for a day I think I would call Thrifty in Playa de Carmen and see if you could book with them prior to arriving and save some money....each resort has its pro's and con's but don't think you can go wrong with either resort if you do your research before...we booked all our meals prior to arriving by e-mail...also I would suggest you book your golf prior to arriving so you won't be disappointed about getting a tee time..after the 2nd day our room was cleaned early every morning and turned down so that was taken care of ....one day our safe was left open according to them and they had left a note to call security to come up and reset our password..nothing was taken out of it...and always felt very secure about safety at the resort.. Our next trip is going to be the Grand in Punta Cana..stay tuned..
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico