My wife and I celebrated our 10th wedding Anniversary at the Iberostar from 5/27 thru 5/31. We booked thru Tripguy.com (Thanks Nikki!) and our package was thru Apple vacations. As a frequent reader of Tripadvisor, figured I should offer a review on our experience. Apologize in advance, because it will be lengthy!! Travel was very smooth on Delta from Pittsburgh to Cancun (thru Detroit) as we got put in the exit row for the longer leg from Det to Cancun. Upon Arrival at the airport, the Apple vacation reps were very present outside the terminal and led us to our shared transfer (Amstar). I must admit I was a bit concerned about the shared transfer because we were anxious about getting to the resort and there was quite a group of people around the buses. To my great surprise, we we're whisked thru the line and put on a 20 passenger bus that took us straight to our resort. This is where Customer service was taken to a whole new level. The staff at Iberostar Grand Pariso take care of you like no other. We were greeted off the bus by the bell staff who immediately escorted us to the bar next to the front desk. No need to check in with the front desk and see if the room is ready, they took care of it all. We were told we should not be bothered with the details, that we we're "home", on vacation and should enjoy out cocktails. An amazing start to the trip. Our room was ready (building #71, Oceanfront and awesome) and we were whisked on a golf cart thru the resort and back to our building. The bell hop pointed out all the "important" spots as we drove thru (restaurants, pools, gym, etc) and gave us a nice overview. We pulled into building #71 and were immediately passed off to our building concierge, Lorena, (who was great!) and she was able to set up dinner reservations, golf, etc, etc. From there, Lorena passed us off to our butler for the week, who escorted us to the room and familarized us with all the wonderful amentities (mini-bar, hot tube, room service etc etc). Our view was stunning. We were on the second floor and the balcony overlooked the white sand beach and beautiful blue Caribbean Sea. The view alone was worth the price for oceanfront. The balcony's are large and private and have a couch and swing. The king bed was very comfortable and my wife raved about the pillows. Nice flat screen TV and the bathroom had his and her's sinks, hot tub and shower. It was great. We wasted no time and immediately headed out to the beach. The resort offers unlimited towels, sunscreen, aloe, anything you would ever need. The palapas on the beach are unbelievable and we never had an issue finding a place to sit. Immediately we were greeted with a staff member on the beach asking us if we needed a cocktail. This was a theme thoughout. Never once did i have an empty glass. Selection was amazing...all top shelf (if requested) and the beer selection was good as well. The beach is gorgeous. My wife really enjoys walking and we made our way up and down the beach in both directions. There are areas that are very rocky where the surf meets the sand, but those areas are pretty obvious. You can always find a spot to swim where there are less rocks. I found the surf to be alot rougher than expected and actually got slammed pretty good by the waves the one time i made my way into the water. I mainly stuck to the beach chair and my drink! We made our way from the beach to the main pool where there plenty of chairs available. The pool swim up bar always attracts a crowd, but it was very easy to get a drink. Pool "fun" staff very present and always had some game or activity going on in the pool. Definitely not overbearing and welcomed everyone to join in, but were not pushy if you chose to sit back, have a drink and watch. The resort also offers a "quiet" pool, but we never spent any time there. Nice breeze in the pool area from the beach. The pool is salt water, but had absolutely no issues with that..very clean. The wife and I tried scuba for free in the pool which was cool (our instructor Kim was awesome) and she had us convinced to go on a dive, but we ran out of time. Next time for sure. Played golf (round included) while the wife went to the spa and got a massage. She loved it. I loved it. Got out early (first one out as a single) on the golf course and blew thru 18 holes in about 2:25 minutes. I was back on the beach by 9:30. Amazing. Course was beautiful and very playable. As far as the food was concerned, there was plenty to choose from. You could eat 24/7 if you wanted. Nice selection of restaurants and the buffet was always available. I admit that my expectations were not sky high for the food, and will say, it about met my expectations. We loved the breakfast especially (Olivia mixes a mean omelet!), but the lunch and dinner was just good, not spectacular. There was an overwhelming selection of food (even lobster at every buffet), but nothing super memorable about any of the meals. I do feel that the offerings could satisfy even the pickiest eater and the service was always top notch. We enjoyed the Japanese hibachi restaurant the best, and my wife enjoyed the Mexican restaurant. We didn't take full advantage of the entertainment offered in the evenings, but feedback was all good from others we talked to. They had a pool/cocktail party one night and that was fun. All in all, just a wonderful trip and experience. One other key point that i was concerned about was the internet connection. We left our 2 kids behind and we're hoping to "Facetime" with them. Our connection in the room was great. They gave us codes to connect and I even picked up a signal (although inconsistent) on the beach at times. No issues with connecting with our kids each night and that was great. As we sadly checked out on the last day, our building concierge, Lorena, met us at the front desk and wished us a good trip back home. It was a very nice touch to end the trip as we got to know her and many of the staff thoughout the week. I can't say enough about the staff...everyone always greeted you with an "hola" or "buenos dias" and even would pull up a chair, sit and chat with you. They make the resort what it is. Our shared transfer back to the airport on Saturday did have a stop at another resort and was a little tighter than we wanted it to be to make our flight. We had a very helpful airport person who got our bags checked quickly (bypassing about a 1000 person line) so we could make it. No issues, thank god, and we (and our bags) comfortably made the flight back home. I highly recommend this resort to anyone and I will definitely be back! Don't hesitiate to book. Do it!
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico