My husband and I just returned from our first trip to the Grand and we absolutely loved it. We have been to other all inclusive resorts in the Caribbean, but this was our first in México and it was amazing. I have to mention that I booked this trip with Ruth DeMuth at TripGuy Travel and highly recommend you do so too, for any travel plans. Ruth's professionalism and knowledge is top notch and we will book all future trips with her. Every detail was taken care of for us and this was the first trip I didn't have to stress over our plans.
Here our my thoughts:
Check in-When we pulled up to the lobby we were greeted with refreshing hand towels and margaritas. We arrived around 11:30am and our room was not ready, which we were prepared for, so we had our bathing suits in our carry on luggage. We were told that the check in process would take place in our room since we booked an Oceanfront Junior Suite. We headed to the buffet for lunch and then to the pool. Around 2:00 our butler found us at the pool and brought us to our room, where our luggage was waiting and the whole check in process was completed. Very efficient and easy, couldn't have been better.
Oceanfront Junior Suite-The room looks exactly like the pictures. It was very clean, spacious, and had an amazing view. We traveled with friends who booked a non oceanfront room off the main lobby and after they saw our room they upgraded to oceanfront. You can't beat the view and proximity to the beach. In my opinion you have to stay in an oceanfront room. There is nothing like falling asleep and waking up to the sound of the ocean. We left our balcony door open every night. The room had a sizeable bathroom with separate vanities, king bed, table, chaise lounge, plenty of closet space, and a sizeable balcony with a swing chair, couch, and table.
Property-Beautiful, clean, easy to walk, laid out nicely and quiet. The beachfront was great for a leisurely walk.
Pools-We didn't use the quiet pool but it looked nice. We spent every day at the main pool and had no problem getting cabañas. Plenty of towels, they never ran out, which is a big deal because we've stayed at other resorts and almost every time had to deal with the resort running out of pool towels. The lounge chairs were comfortable and they had plenty set up in the shallow pool to relax in. The swim up bar was excellent, and the wait staff was more than efficient, we were never without a drink in hand.
Restaurants/food-I have to say that we have realistic expectations when it comes to all inclusive resort food, however, we were pleasantly surprised with this resort. The breakfast and lunch buffets were excellent. A great variety of fresh food every day. We had dinner at each of the restaurants, and had the best meal at the hibachi restaurant. We also ordered room service a few times. The late night room service menu is limited but if you ask for something not on the menu they will bring it to you.
Service-EXCELLENT!!!! I am beyond impressed with the entire staff at this resort. Everyone was friendly and accommodating. This alone will make us return. I wish I wrote down every name, since I am sure I will forget to mention everyone that deserves it and how to correctly spell their names, but here are a few: Jazhiel (also known as JayZ or Jaz), Eder, Eduardo, Olivia, Eusibio, Exemana, and so many more.
Spa-I had the best massage ever on the beach and it was one of the many highlights of our trip. I also had a massage at the spa, which was nice, but the beach massage was much better. I highly recommend it.
Overall we loved every aspect of our trip and even though we like to try new places, we will definitely return to the Grand. It is a must do. I also again highly recommend Ruth from TripGuy if you want a worry and hassle free vacation experience (and who doesn't want that?).
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico