I stayed at the Iberostar Grand for a week in December (over Christmas). It is heaven on earth!! This is the second time I’ve been to this hotel and it is amazing!! On Christmas, they had champagne and food out for the guests. It was really nice. All the staff dressed up and entertained all the guests. Lots of fun!
The staff at this hotel is what makes it so fabulous!! First off, the entertainment staff are amazing! They are so friendly, energetic and work so hard all day to make sure all the guests have an enjoyable time and feel included. They are what makes this trip even more memorable as they add so much to the overall experience. Eder was always entertaining everyone and making them laugh. He was awesome! Andy, Eduardo and all the other staff were great too! They also remember everyone’s names which is unbelievable!! It makes you feel very special!
The servers in the restaurants are so friendly, helpful, and do anything and everything for you to make sure you have a wonderful experience. Pavel served us for most of the trip and he was lovely! The butler (although I didn’t use his services) checked on us to see if we needed anything and was so friendly. The cleaning staff did an amazing job and left little surprises in our room like a bubble bath with rose petals. Also the front desk staff were extremely friendly and helpful. Everyone person working for this hotel is amazing! The five star rating has a lot to do with the great team of people that work there.
Amenities and Food
The hotel is the perfect size and everything is easy to get to. Also everything is spotless and they work around the clock to keep everything clean and sparkling. Loved the location of the pool and how close it is to the ocean. The food was great (lots of options, and lobster and shrimp were available everyday), beautiful grounds, gorgeous serenity pool (although too quiet for me). On this trip we only dined in the buffet restaurants because when I came a couple of years ago and tried the ones with reservations they were a bit too formal and I wasn’t a fan of the ambiance. Although beautiful, I prefer the lively atmosphere of the other restaurants. I also like that you can sit on the patio overlooking the pool area and ocean. Beautiful! In the evening, I loved getting a drink and hanging out in the hot tub under the stars. The grounds were lit up beautifully!
The beach is beautiful and there are nice waves to play in. Crystal clear water. Some areas are a bit rocky but there is lots of sandy beach perfect for swimming. You can walk quite far down the beach which is great.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico