First off as others have said, if you're looking for a Ritz Carlton or Four Seasons this isn't it, go there and pay more if you want. In comparison the price here is well worth it. When looking at a similiar room at the Lindo the difference for my whole trip would only have been $350 a person(5 nights). WELLL worth it when you see how insanely crowded it is at the Lindo,Maya, Del Mar and Beach (not to mention TONS of kids running around).
We stayed in building 72 on the second floor, i will never want to stay anywhere else here! Ocean front would be great for the view but it would be quite the walk for basically everything. The jacuzzi in the room is wonderful, we used it everyday! We even had them get it ready for us a couple of times so when we got back to the room all we had to do was get in! The bed was very comfortable and you get a pillow menu which was much needed for myself. I have no complaints about the room at all, if anything was needed i just had to ask and my request was fulfilled. Room was nice and very Big with wonderful seating & a hammock on the balcony.
Food was great, we only ate at the buffets, mostly for convience, and I have no complaints here either. Buffets got a little repetitive so I'd recommend atleast trying the resteraunts as well, that's what I'll do next time. PS: Lobster all day everyday!
Service was amazing, such nice staff. Anything you want they will go out of there way to do for you! They pull your chairs out for you to sit down, lay your napkin on your lap, insist that they get something rather than you have to walk to get it. They will remember what you like to drink at dinner/lunch/bfast and assure you get it. Everyone says hello/good day when you walk by. You know your money was well spent when you head over to the adjoining iberostars and experience the difference in service. I just noticed a reviewer saying he felt obligated to tip..i never felt anything near that from any of the staff. In America when someone brings you a drink at a casino for example, they wait around expecting a tip. Here they bolt right off to help another person without expecting any sort of tip so I dont understand why that reviewer felt that way at all.
The hotel grounds/building itself is just amazing, large and just GRAND. Beautiful staircases, waterfall type structures, pathways, grand hallways and everything. If you go to the lindo or any other next door iberostar you will really appreciate the Grand even more. I highly recommend going near Christmas time, the resorts are decked out in lights and its beautiful. Only problem they have is the water drainage/leak problem, pathways get puddled up and very slippery. That should have been accounted for when it was built, it rains basically all the time there so its much needed.
The pools really aren't our thing, but they are very nice and theres 3 of them. The beach is half unswimmable and the other half swimmable not to mention you can always go to the next door iberostar beaches as well. Nobody was in the water from the grand anyway since its mostly older folks so no big deal. Basically all seating on the beach is shaded by cobannas which is amazing! I've stayed at another all inclusive before without that and its def a plus! Everyone does play chair games with towels but we found seating we wanted everyday anyway.
Shows are good, magic show is by far the best! You can even go over to the Lindo or Del Mar/Beach theatre if you dont want to see the Grand show that night.
Overall fantastic place and I will be back! Love having no kids and being treated like royalty! If you have any questions about the place or my review feel free to message me.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico