We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
The latest reviews. The lowest prices. The perfect place to shop for hotels.

“Honeymoon Couples Retreat!”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 10 more sites!
Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Level Contributor
17 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“Honeymoon Couples Retreat!”
5 of 5 bubbles Reviewed December 9, 2013

We went to the Iberostar Grand Hotel is Riviera Maya for our honeymoon. It was fabulous!! Room, view, service, food, drinks, entertainment was all excellent.
We had room #7031, the 70 building is an excellent location right on the beach, because we were the 1st room off the open area it was a little noisy in the morning as the people talking did echo into our room. Also there was some sort of constant banging sound that we did mention to the butler and consierge. But the bed is sooooo comfortable and nice pillow menu so that helped. We did wake up pretty early most mornings by 7:30 so it was not a big issue. We did make reservations for all the restaurants the first day we arrived, but found that the restaurants were not ever full anyway so not sure if we really needed to do that. Also the buffets are so amazing and you can pretty much get everything down there too. It was nice to be served though and not always have to get up to go to the buffet.
All in all we loved it and do highly recommend it, well worth the extra price for the couples only, much quieter than next door and lots of nice upgrades!!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
Thank Laura B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 18, 2013
Dear Guest,

First of all thank you for taking the time to write your comments regarding your recent stay at our hotel Iberostar Grand Paraiso. It is our biggest pleasure to read that we fulfilled your expectations.

The hotel is indeed adults only and for that reason you enjoyed that tranquility. We are happy to know that you were able to enjoy of all the specialty restaurants and our different buffets.

Reviews like yours let us know that we are on the right track and we hope that with your last vacation we gained your trust and confidence to come back and let us exceed your last expectations.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,638 reviews from our community

Traveler rating
    4,694
    656
    192
    61
    35
See reviews for
649
4,033
106
95
Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (1,416)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Москва
Level Contributor
33 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 86 helpful votes
5 of 5 bubbles Reviewed December 9, 2013

Had a rest from May 30 to June 13, 2013. Arrived to hotel the second time. Встереча, check in and placement everything very well and quickly.

We arrived to hotel went to a dinner in the evening and as all already knew and here we see that the main restaurant doesn't work, and after examination it appeared - not a season and tourists a little and it was every other day offered in convenient time to visit restaurants on a choice in which in the previous time it was necessary to register in advance for some days in the evening.

Cook very well and perfectly serve at Japanese and Italian restaurants.

Us the next day after a dinner began a rain passing into a thunder-storm and all this lasted three days - very strong peals of a thunder and tropical heavy rain. As the result didn't work the elevator in the case of all 14 days, on all main case there were buckets and rags, the earth lay the case 72 where there was number simply had a huge hole. In the covered pool didn't work a sauna and to boors, everything in the pool storm falls didn't work until the end of rest.

It was impossible to enter the sea because of waves. All of us spent time at the pool. Service at the pool excellent and in hotel new plank beds. We always in a tent they were very conveniently located and you don't see a number of vacationers.

A dining very good and especially is pleasant to me the order in number of an early breakfast and coffee.

As we in hotel the second time in number there was a beautiful composition from fresh flowers and a bottle of wine and certainly fruit.

Iberostar the Grandee at the highest level service and we decided to go next year to Jamaica!

Thanks to all personnel of hotel for goodwill and attention!

Room Tip: 72 case overlooking the sea
See more room tips
  • Stayed June 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank natkaba
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 18, 2013
Dear Guest,

Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We are happy to know that there are elements of the Iberostar Grand Paraiso that you enjoyed: our beautiful pool, varied and delicious food.

Regarding to the situation the Hotel went through during this storm in June, this was the first time that this kind of storm surprised us since we did our opening and it affected many hotels in the area. We would like to send you our deepest apologies about all the inconveniences suffered. We already reviewed our weak points, and we are taking the right measures to be ready if something like that or even worse might surprise us.

We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back.

Sincerely
Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Michigan
Level Contributor
79 reviews
33 hotel reviews
common_n_hotel_reviews_1bd8 40 helpful votes
5 of 5 bubbles Reviewed December 8, 2013

My husband and I just returned from a week’s stay at the Grand Hotel Paraiso. We both absolutely loved the resort. We were in building 72 and it was a great location, very close to the restaurants and the main lobby (we were on the ground floor overlooking the serenity pool). The food was very good and we especially liked Toni’s (for surf and turf). If you’re a lobster lover you’ll be in heaven; you can get lobster for every meal if you choose to. Both the main and serenity pools are large and it’s nice that they have a good amount of cabanas around the pools.

I agree with some other posts – there are some columns and overhangs that the paint is chipping off, and the cushions on the loungers aren’t great (the two piece pads aren’t bad but the one piece pad just don’t stay put - - I finally got rid of the pad) – but these are minor issues.

Overall this is a lovely resort and we can’t wait to go back.

Room Tip: Building 72 was very well located.
See more room tips
  • Stayed December 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kitty52Michigan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 18, 2013
Dear Guest

Please accept our gratitude for your kind review regarding your recent stay at our hotel IBEROSTAR Grand Paraiso.

We are more than glad to read about your positive impressions and your compliments regarding your room, the food and pools. We are always working on offering the highest level of quality of food and beverages.

Thank you for your appreciation and we can assure you we will work to keep on being the number one. Thank you for your constructive comments.

It would be a great pleasure for us to welcome you in the future again.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto, Canada
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed December 8, 2013

Receptionists gave us 3 different passwords - none of them works for all 7 days((( I have got Iberostar Grand Hotel Paraiso bracelet and ask do u guys have any "lasy river" in hotels - answer was NO!!! However, we find out this river just in 5 min walk from our room at Iberostar Linda Hotel... Food was the same as in any 4**** hotel in Mexico... Steam sauna was not in order in women's spa for all 7 days((( Animators are was very nice and attentive, but quality of evening entertainment is very bad - only once per week it was a profesional show "Viva Mexico"... otherwise better stay at home... I can imagine what I can eat & how I can entertaine myself for 2200$ per week in Toronto, Canada!!!! AND - sharp rocks are under water on the beach - be very careful and watchfull...

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
5 Thank Alex B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 30, 2013
Dear Guest,

Thank you for taking the time to communicate us your feedback during your recent stay at the Iberostar Grand Paraiso. We take our guests comments very seriously, so we truly appreciate your feedback about our entertainment staff; we appreciate that you have taken the time to acknowledge the efforts of our dedicated team and no doubt will they be motivated by your kind words. Your suggestion regarding the quality of the shows will definitely be shared with our Entertainment Manager.

We are sorry to hear that our staff did not give you accurate information, unfortunately during your stay we had an issue with the external internet provider and for this reason they could not give us a proper service; we do not mean to use this as an excuse as we aim to provide the best services to our guests, but only an explanation about why it happened.

Regarding the rocky areas of the beach, please let us inform you that this beach is part of a conservation and protection program of our Government, which will maintain it sustainable over the years, by keeping its natural beauty.

We truly apologize about not meeting your expectations this time, and we do hope you give us the opportunity to be your hosts again the next time you are thinking of visiting the Riviera Maya.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fairfield, Connecticut
Level Contributor
32 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
5 of 5 bubbles Reviewed December 7, 2013

My husband and I went to the Grand Hotel Paraiso on our honeymoon. It was expensive but worth every dollar! The hotel is part of a resort which includes several other hotels. The guests of the Grand Hotel Paraiso, but not vice versa. This is the most luxurious hotel in the resort. The lobby is very tastefully designed, the decor in the hotel is beautiful and not overdone. Our room was very big, the sitting area was a step down from the bedroom, which made for a nice separation. We also had a lovely balcony with a swing and a separate sitting area. This hotel is all inclusive like no other I have experienced. It literally included everything, even the mini bar, which we could ask to be stocked with our favorites every night. The hotel has several pools and hot tubs. The water in the hot tubs was actually cooler than in the pools, which was okay since it was summer. We got a chocolate swan, a bottle of Moet Chandon and a nice letter from the staff in our room on the first night. The bathroom was also very spacious, they even drew us a romantic bath on one of the nights. The restaurants are free, but you need to make a reservation each night. There was a Japanese restaurant, an Italian one, a steakhouse and several buffets, which are also open for breakfast and lunch. We had a massage on one of the days, which was also lovely. The spa is in a building with a covered pool and a few water features. We went to one of the other hotels to try the lazy river and had lunch at their buffet. We could definitely tell the difference. The Grand Paraiso is a step above even the hotels in the Iberostar resort. The staff to patron ratio was very high. We were always offered a fresh drink and found the service to match the price. I have to say that we hardly made it to the beach, except to ride the jetskis on one of the days. The pools were so nice and welcoming that it was more than sufficient. I can't say enough nice things about this hotel! I hope we can visit it again soon.

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Zue_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 18, 2013
Dear Guest,

Thank you for having chosen Iberostar Grand to spend your honeymoon, also thank you for writing this wonderful review, which we are sure will serve to other couples looking for a place to spend their anniversary, honeymoon or just a holiday full of relaxation, and romanticism.

Your special mention about restaurants, shows, and your recommendations are a way to encourage our staff to continue providing excellent service.

We hope you give us the honor of welcoming you back in the near future.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed December 7, 2013 via mobile

This was our first all inclusive, and wow was it worth it. We traveled Nov. 16-26th for our 10th anniversary. We traveled with friends for the first 5 days. I would highly recommend traveling with friends if possible. It made it that much more special. We had 10 days of perfect weather! We had an amazing time, and every person that works for and at the Iberostar Grand were nothing but awesome and accommodating. We seriously can't imagine what could make someone give this place a bad review. Being here made me feel special. I can only imagine that this is what it would be like if I were rich and famous. The beach is spotless, the food is good, the service was great. I'm not sure when we will be going back, but I can guarantee we will.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Angie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 18, 2013
Dear Guest,

Thank you very much for taking your valuable time to post your review on Trip Advisor and for choosing us as your holiday’s destination.

Your review with your impression about our hotel makes us really proud. It is our constant goal to keep impressing you on every visit and make it even better than last time.

We consider it a great honor to have had the opportunity to serve you and the fact that you endorsed our property highly, is very motivating to our Managers and Staff.

We look forward to the opportunity of welcoming you back again soon.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
2 reviews
common_n_hotel_reviews_1bd8 9 helpful votes
5 of 5 bubbles Reviewed December 4, 2013 via mobile

We had an amazing time here. The weather was near perfect with only one really rainy day; rain held off to some evenings. The beach was awesome and loved the boogie boarding.
Must do the Segways while you are here, they were a lot of fun. So much we did it twice! Hugo and Cesar you rock!
The staff was out of this world. What a great group of people, always making us feel welcome. But... Javier was my favorite! He made our dining extra special; at the Turf and Surf, at breakfast, and lunch. Javier you are the man!!
Hope we can return to the Grand again!!

Stayed December 2013, traveled as a couple
Helpful?
5 Thank Marystrom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 13, 2013
Dear Guest,

Thank you for your comments!

We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much. We will pass your comments on to the staff you mentioned, as our guests’ praise is very encouraging!

We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
6.9 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 213 in Playa del Carmen
4.5 of 5 bubbles 2,918 reviews
1.4 mi away
Secrets Maroma Beach Riviera Cancun
1.3 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
4.5 of 5 bubbles 11,447 reviews
Show Prices
Show Prices
Show Prices
10.5 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#19 of 213 in Playa del Carmen
4.5 of 5 bubbles 7,996 reviews
0.2 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4.5 of 5 bubbles 4,730 reviews
0.2 mi away
Iberostar Paraiso Lindo
Iberostar Paraiso Lindo
#5 of 11 in Playa Paraiso
4.5 of 5 bubbles 5,808 reviews
Show Prices
Show Prices
Show Prices

Been to Iberostar Grand Hotel Paraiso? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Grand Hotel Paraiso

Property: Iberostar Grand Hotel Paraiso
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Expedia, Visit Us Inc., Priceline, Hotels.com, Orbitz, Travelocity, Evoline ltd, getaroom.com, TripOnline SA, HotelsClick and HotelQuickly so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing