We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“What more can you say? It's the Grand and it is GRAND”

Best prices for -
Check In mm/dd/yyyy Check Out mm/dd/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 9 more sites!
Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Chicago, Illinois
Level 2 Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
“What more can you say? It's the Grand and it is GRAND”
Reviewed November 25, 2013

We just returned from our second trip to the Grand and again it was just amazing. We have been to many resorts and nothing compares to this resort. Let's start. The beach it very nice, with plenty of chairs (so you don't have to go out at 6:00 am). The beach towels are as needed. You can have as many as you want without restrictions. The pools are very nice. There is a main pool with pool bar. There are plenty of chairs and you are able to have a chair in a shallow part of the water. If you need shade there are plenty of canopy cabanas to take shelter. There is a tranquility pool with canopy beds, as well as chairs and there is an indoor pool with hot tubs, spa and an exercise room. Drinks are brought to you on the beach or at the pools. There's no need to leave your chair! All liquor is top shelf. The staff is very happy, helpful and ready to take care of whatever you need. The entertainment team, was very good and energetic and did everything to make your trip more enjoyable. The wait staff was as good (but probably better) than the majority of our finest restaurants in the states. They made every meal enjoyable. They were there to get you whatever you wanted or get you something else if you ordered wrong. They made sure you left satisfied. Now let's talk about the specialty restaurants. Your concierge will make all of these reservations for you. I would recommend making reservations for the entire week when you get there. They can always be changed. The food quality was excellent and in abundance. The food was prepared well and had great presentation. The steaks were prime, and seafood plentiful. You had your choice of lobster, shrimp, muscles, scallops, salmon, grouper, sushi daily along with an assortment of cold salads, cheeses, soups, meats and desserts. The room was beautiful and spacious. We enjoyed a romantic anniversary dinner including roses and rose petals on the table. We returned to our room to find a trail of rose petals throughout the room, a bubble bath poured with rose petals floating on the bubbles and a bed decorated in towel swans with rose petals and the word "Love" spelled out in rose petals. Each evening we returned to our room to find our bed turned down and chocolates waiting on our pillows. The mattress was extremely comfortable and there were plenty of pillows. Our butler kept the mini bar stocked with our favorites and continuously asked if we needed more. While staying at the Grand Tripadvisor awarded the Grand with the top spot of Best All-Inclusive Resort in the World. The staff and managers were thrilled to find out they had won this award and we congratulated all that we came in contact with. When staying at the Grand you are able to use any of the facilities at the four resorts in the Iberostar complex. There is a shopping center across the street that has a few small restaurants that is also included in your stay. There is a disco there as well. The Grand has a theater with a nightly show and there is a nice lobby bar that also has entertainment. There is plenty to do every evening, but if you just want to take an evening stroll you are able to do so safely. The Grand is our top choice, but if you can't afford it then try the Maya or Lindo next door, but keep in mind that these are geared for families so when booking specialty restaurants make a later reservation. We had a great trip and can't wait to go back!

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank rlk63055
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 9, 2013
Dear Guest,

First of all thank you for kind review on Trip Advisor regarding your stay with us, you were celebrating something really special, your anniversary, that was the reason why we prepared the little things you mentioned and delighted you. Your happiness is the reason we work for every day.

Thank you also for sharing with us the great news about our recent award, we won it thanks to all the kind comments like yours; this is something very important to us as it reflects the satisfaction of our clients.

We hope to have the opportunity of welcoming you back in the near future.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Write a Review

5,880 reviews from our community

Traveler rating
    4,883
    692
    206
    65
    34
See reviews for
697
4,188
116
97
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (1,460)
Date | Rating
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Italian first
  • Polish first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
New Hampshire
Level 2 Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed November 23, 2013

Spent 3 nights at Iberostar Grand Paraiso. The resort is about a 20 minute ride from the airport.and had a wonderful time. Reception was quick and very informative. Bellhop pointed out our concierge desk and their hours among other things happening at the resort. Made a point to mention that if we have any questions, just ask and they will be taken care of.
We did mention to our concierge when we were booking reservations for dinner that my wife had a food allergy (Shelled Seafood). She sent memos out to the restaurants and also a copy of the memo was sent to our room that we were told to take to the restaurants that we where going to about the allergies. When we went to dinner the maitre d' was aware of the allergy. We really appreciated that they were concerned about that. They also offered to make any dish we wanted. That is customer service!
What we liked most was the service, cleanliness, location, rooms, grounds, pool, beach, location, we just love mexico.
What we didn't like was having to wait til 4 p.m. to have our room cleaned. And we didn't have a room turn down until our last night. Do not know if that is normal or not.
Overall, we had a wonderful time!

  • Stayed November 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
5 Thank hopefulinpuntacana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 9, 2013
Dear guest,

Thank you for sharing your great experience from your last stay with us at Grand Paraiso on Trip Advisor.

We are happy to read that you fully enjoyed your vacation with us and that you were satisfied with the services provided by our colleagues. We are also pleased to note that you enjoyed our concierge service and the facilities. These are the some of our many details that makes the Grand, grand.

We are sorry to hear that you did not have the turn down service at the beginning of your stay, we regret this inconvenience of not pampering you as you deserve. This has been reported to housekeeping so it will not happen again.

Once again, thank you for taking the time to post your review. We look forward to welcoming you back in the near future.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Delta, Canada
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 23, 2013

Our best Anniversary and Vacation ever!!!
All because of the amazing service and staff at Iberostar Grand.
Truly outstanding Hotel, the resort is decadent and Grand as it's name.
Every detail from small to large all taken care off even without asking.
Will not ever be able to go back to anything less than the GRAND :)

  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
2 Thank Michael C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 2, 2013
Dear Guest,

On behalf of all our team we would like to thank you for choosing our hotel for your vacation in Mexico. We appreciate you sharing your opinion with other travelers on TripAdvisor. This is the type of comments we love to receive from our guests after a wonderful stay as they motivate us to improve our service daily.

Thank you also for giving us the opportunity to be part of your anniversary. Congratulations again!

We look forward to seeing you again in our hotel. Please do not hesitate to contact us for any assistance.

Best regards,

Quality Manager
Iberostar Mexico.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level 3 Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed November 23, 2013

My wife and I are presently staying at the Iberostar Playa Paraiso Grand and this is our sixth stay at the property. The overall Iberostar property consists of 5 beachfront hotels in a compound with the Grand being the premier 5-Star hotel. The Grand is quite exclusive and the property and all of its amenities are first-class. The food is excellent and the wines, liquor, etc is all top brands. The variety of the food is great and they have a big emphasis on seafood which we love. The Iberostar compound has its own golf course and driving range, shopping area and workout facilities. Guests at the Grand can visit the other hotels in the compound but frankly you really won't want to leave. The Grand is sized perfectly at about 300 rooms and what really makes the place so fantastic is the staff. The staff are so pleasant, eager to provide first-class service and they always have a smile on their faces. We come here from Houston, which is a breeze. We're literally sitting down for lunch here at the hotel 5 1/2 - 6 hours after leaving our home, which is an a,axing feat these days. A good travel,agent can get you a great one week, all-inclusive package which includes airfare and round trip trip private transfers to/from the airport. We've been to over 40 Countries around the World and to Mexico probably 50 times. This is where we come twice a year to relax and to have fun in the Sun.

Room Tip: Some will enjoy the ocean front rooms. We enjoy staying in the main buildings between the lobby and...
See more room tips
  • Stayed November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Pjocrealty
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 3, 2013
Dear guest,

On behalf of all the hotel staff, and particularly the manager, we would like to thank you for the opportunity you have given us by choosing the Iberostar Grand Paraiso.

We are pleased to hear that you have had a pleasant stay at our hotel. We pride ourselves on being conveniently located, offering a wide array of food and beverage, and the very best in personalized service. We will share your kind words with all our entire staff, reviews like yours serve to motivate us even more.

We look forward to seeing you again at our hotel one more time.

Best regards,

Quality manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 2 Contributor
8 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed November 23, 2013

We went to this hotel last year, our first child free holiday in 5 years!! We had already been to this part of Mexico 5 times before, but mainly going to Tulum and staying in cabanas with backpacks. This was a real treat for us and just want to go back again.

We booked through Fleetway Travel, which all went smoothly, despite reading negative reviews after booking. We have learnt that you should never believe everything you read online, some people will just moan about anything. The hotel, beach, services and facilities are all top notch here and the cost has loads of things to do.

Book up and have fun Mexico is an amazing place!!!

  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank gareth j
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 2, 2013
Dear guest,

Thank you so much for your review and recommendation. We are honored to have had the opportunity to serve you.

We are very pleased that you enjoyed your stay so much that you will happily return, which, in fact, is one of the biggest compliments a hotel can hope for.

We look forward to welcoming you back for an, hopefully, another enjoyable stay with us.

Kind regards

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durham, United Kingdom
Level 4 Contributor
42 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 67 helpful votes
Reviewed November 22, 2013

We went to The Grand for two weeks and it was amazing - out of this world. We have been to lots of Iberostar, but this was totally outstanding.It was expensive but worth it. Nothing was a problem to them, they 'bent over backwards' to make it all perfect!

  • Stayed January 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank carolineg1963
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 2, 2013
Dear guest;

First of all we would like to thank you for choosing Iberostar Grand Paraiso for your getaway and for the time you took to share your review with other travelers.

We are also enchanted to read your praising comments about your experience. We strive to deliver an excellent and personalized service to all our guests and to read that we fulfilled your expectations make us feel very happy.

We look forward to seeing you again, it would be our pleasure to welcome you back.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Abilene, Texas
Level 3 Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed November 22, 2013

My husband and I stayed at the Iberostar Grand in May 2013. It is a beautiful property with a very elegant feel. If you're into marble and grandure and pampering this is a great place to stay. The pool was lovely and the top shelf drinks were great. The staff was always very polite and friendly and always willing to help. The grounds were immaculate and I loved that they have the shuttle down to Playa del Carmen ($5 pp each way I think). Also I have to say I loved the entertainment staff, the Star Friends. They kept us entertained at the pool area and set up some fun games for us to play.
My only complaint really was that everything near the beach and the pool seemed to shut down in the evening. All of the restaurants a farther back into the property so in the evening I felt really disconnected from the tropical location I was in. Really didn't make me feel like I was in Mexico.
That being said, if you want top notch service and a really elegant feel, this is the place for you. Oh, and don't miss the International Buffet night. It blew me away! So much fresh seafood and other amazing items. I definitely went for more than one round of food!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank abby7doc
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, December 2, 2013
Dear guest,

Thank you for your delightful review. We appreciate that you took the time to remember us. Your experience is a true testament of the dedication of our Staff to ensure that you have all the necessary for an unforgettable vacation.

Regarding what your mention about closing times, it is to reduce environmental impact, as we are a Green Globe certified hotel.

On the other hand, it is nice to hear that you enjoyed your vacation and we are grateful you specified the highlights of your trip: pool, buffet, beverages, shuttle and especially friendly and efficient staff. We hope that you will continue giving us the pleasure of hosting for your next vacations, as we look forward to welcoming you again soon.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Hotels you might also like...
Also consider these accommodations in or near Playa Paraiso
6.9 mi away
Grand Velas Riviera Maya
Grand Velas Riviera Maya
#2 of 211 in Playa del Carmen
3,191 reviews
1.4 mi away
Secrets Maroma Beach Riviera Cancun
1.3 mi away
Valentin Imperial Maya
Valentin Imperial Maya
#1 of 1 in Playa del Secreto
11,865 reviews
Show Prices
Show Prices
Show Prices
9.6 mi away
Paradisus Playa del Carmen La Perla
Paradisus Playa del Carmen La Pe...
#22 of 211 in Playa del Carmen
8,705 reviews
13.1 mi away
Royal Hideaway Playacar
Royal Hideaway Playacar
#35 of 211 in Playa del Carmen
4,207 reviews
0.2 mi away
Iberostar Paraiso Maya
Iberostar Paraiso Maya
#4 of 11 in Playa Paraiso
4,976 reviews
Show Prices
Show Prices
Show Prices

Been to Iberostar Grand Hotel Paraiso? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Iberostar Grand Hotel Paraiso

Property: Iberostar Grand Hotel Paraiso
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Romantic Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, Travelocity, Booking.com, Orbitz, Agoda, TravelUp, TripOnline SA, Evoline ltd, getaroom.com and HotelQuickly so you can book your Iberostar Grand Hotel Paraiso reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.
Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing