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“the BEST vacation in a long time”

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Monterrey, Mexico
Level 2 Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“the BEST vacation in a long time”
Reviewed September 19, 2013

This was our first trip away from the children and the adult's only fit our needs as we left our kids and didn't want to be around other's childrens. This hotel was incredible. We have always enjoyed the Iberostar Pariso Lindo and on our last visit they were building the Grand (almost 5 years ago). This was our first time back to the cancun area and we were so happy with our choice. The Grand is so clean (there was always someone cleaning or polishing the floors, etc.). The mini bars were always stocked with what we wanted. We ordered champagne to the room and they brought glasses, an ice bucket and tray. So nicely presented. The food was incredible. The special restaurants were great but to be honest the lunch buffet was the BEST. The gym was small but it was never fully used so it was perfect for our needs. All and all, the service, the friendliness of the staff, the quality of the food (jumbo shrimp and lobster daily at the buffets), the wine selection, the beds, the size of the rooms and bathrooms. Everything was just perfect. We will definately be returning to the Grand on our next Cancun trip. In fact, we are alreayd looking at the other Grand hotels in different locations. It is worth every penny!!!

  • Stayed August 2013, traveled on business
    • Value
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Review collected in partnership with Iberostar

Helpful?
2 Thank BeccaDiaz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, September 24, 2013
Dear Guest,

Thank you for your delightful review. We are proud of our team of hardworking and friendly staff, who continue helping us reach our goal to be one the best resort in the Caribbean.

Your review shows that we are on the right path to achieve this goal. Your kind words about the food, the comfort of the rooms, entertainment, and the staff and the entire welcoming and friendly atmosphere means a lot to us.

We remind you that we are here to serve you and look forward to welcoming you again.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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English first
Cambridge, Canada
Level 3 Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 93 helpful votes
Reviewed September 18, 2013

Having already stayed at both the Iberostar Grand Jamaica and Iberostar Grand Punta Cana recently, a visit to the Iberostar Grand Paraiso was a must.
The Grand Paraiso completes the chain. This resort is beautifully maintained with workers busy cleaning, sweeping, painting and keeping things looking beautiful. The amazing staff everywhere are always greeting you with a smile and a "hola". Everybody seen to go out of their way and make you feel very special. Several times during my one week stay, out of the blue a Star Friend would ask if I needed anything, and would even go back to my room if I had forgotten something. Trusting them was not an issue !!!
All of the STAR FRIENDS are amazing, so many of them it's hard to pick out just one, but JENNY is an absolute treasure !! She does a wonderful job and is a joy to be around. Also Daniel at the lobby bar is an amazing bartender !!
The shows at night are some of the best I've ever seen at any caribbean resort. The classic ROCK & ROLL show, plus the BEATLES show are really well done !! The headline singers are really amazing !!
Now for a little background...I have been travelling to the caribbean for many, many years, and have stay exclusively at all-inclusives. Too many to mention ! I am not an overly picky eater, but sometimes can be critical of certain food & drink when I feel things can be done better !
Having already stayed at the two other GRAND location. My expectation are quite high. The food and drink at the PARAISO both range from the good to very good with the occasional outstanding. Even this is one notch down from the other two resorts.
Some upgrading is needed at both morning and lunch buffets. All small items but when you add them all up it is noticeable, compared to the other GRAND'S !! Such things as some hot food is suppose to be served hot not let get cold. Morning fruit smoothies(very important for those who enjoy a "few" evening cocktails the night before) need a big up-grade. Many food items look great, but seem to be in need of more seasoning to help bring out more flavours. A few small changes are in order here !
The dinner buffet is the same, seemed to be missing items that were everyday things at the other two resorts ! Also service needs to be a little faster, having to clear your own empty plate away, and finally receiving a glass of WHITE WINE "after" you've finished your meal, needs to be fixed!
One of my favorite topic "DRINKS"...mostly very good, you control the strenght...all the bartenders do a great job, so enjoy ! If you happen to be sitting at a table in the lobby bar, they will bring the bottle right to your table(nice touch), also soft drink are right from the bottle or can, not out of those horrible gun dispenser !!
The main pool area(saltwater) is very large and scenic, but can be very busy at times. The quiet pool is just that...very quiet !!
The pool bar/swim-up bar is located halfway up the side of the pool. Not really sure if that was the best place for it. Down at the beach end of the pool would have been a lot more practical & useful. Note to IBEROSTAR...a small beach bar would make a wonderful addition. Throw in a beach grill...food available near the beach is another thing missing.
They do have bar service on the beach, and these guys do a good job, tips can help a lot.
Beach is good, water can be rough, with high seas ! Some of best water for swimming can be found just off the property, only a few feet away, and it's safe !!
Overall I would highly recommend this outstanding resort, also the walk down the main hallway to the lobby and bar area is truly something to see !!!!
They just need a few little tweeks... then they would be neck & neck with #1 Punta Cana Grand, can't beat the beach, food, pool area, attention to details ... #2 Jamaica Grand Rose Hall , food, staff and the overall Jamaican "VIBE" beach grill !!

Room Tip: Beachfront room, great view, comfy bed. Sunrise, great way to start the day !!
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  • Stayed September 2013, traveled solo
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Helpful?
7 Thank rcb71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, September 24, 2013
Dear Guest,

Thank you for your kind review. We appreciate that you took the time to remember us. Your memorable experience is a true testament of the dedication of our staff Staff to ensure that you have all the necessary ingredients for an unforgettable vacation.

We offer luxurious accommodation; quality amenities, excellent food and beverage all provided with genuine personalized service. We thank you for your constructive criticism and recommendations. Please rest assured these will be taken into account, as our goal is to be the best option in the Riviera Maya and to achieve our guests’ entire satisfaction.

It would be our pleasure to host you again and trust you will not hesitate to visit us soon.

Best regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elida
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed September 18, 2013

Hurricane Ingrid ruined the weather, but we were still able to have a great time. My wife broke her leg, I came home with Montezuma's Revenge, but we'd go back in a second. Buffet food was OK, but specialized reservation restaurants were excellent. The majority of the staff was great, especially two of out star friends - Gabrielle and Christian - two great guys that made us feel like friends and not visitors. We hope to see them again next year!

Room Tip: Make sure to email to request a room. We emailed to request 1 large bed, but were given 2 double bed...
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  • Stayed September 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank Randy T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, September 24, 2013
Dear Guest,

We would like to thank you for having taken the time to comment on your recent stay at Hotel Iberostar Grand Paraiso and we are very happy that overall you enjoyed your stay with us. Your generous words are greatly appreciated as we are certain your review will prove invaluable to other travelers.

We look forward to hosting you again to the Iberostar Grand Paraiso: your home away from home.

Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Elmsdale, Canada
Level 5 Contributor
25 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed September 17, 2013

my wife and I stayed at the grand sept 8-15,I was a little weary with some of the latest reviews, but went with an open mind,this being our 4th trip south for 2013.we always stay at high end resorts.the grand is grand and the staff fantastic,if you are unhappy here have JEEVES bring the car around and go buy your own island

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank wally r
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, September 24, 2013
Dear Guest,

Thank you for your review. We feel privileged to have had the opportunity to serve you.

It was also a pleasure to hear that you enjoyed your holidays among us so much. We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
A TripAdvisor Member
Reviewed September 16, 2013

Our family stayed with Iberostar for the first time from 9-9 thru 9-13. Our first day, we were all making comments how we will be coming back to this hotel every year. We enjoyed the atmosphere, the employees, the food and drinks. The weather was mostly rain, but we had expected this. Would highly recommend if you need to get away and be pampered, this is the hotel for you!

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Iberostar

Helpful?
4 Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, September 24, 2013
Dear guest,

On behalf of all the hotel staff and manager we would like to thank you for your kind words and for taking the time to share your experience.

We are glad to know that we succeeded in delivering the highest level of service and products, and that you and your family would like to come back. Thank you for recommending us!

We certainly look forward to welcoming you and your family back at Iberostar Grand Paraiso, hopefully soon.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York, NY
1 review
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed September 16, 2013

My boyfriend and I stayed at the Iberostar Grand Paraiso in August and had an amazing vacation. Every aspect of our stay was extraordinary. Food, service, beautiful beach, quiet enough to relax but stimulating enough not to get bored. We planned to stay for 5 nights and ended up extending our stay to 7! A month later, we are already planning our next trip to the Grand in November!

  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank esa2583
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, September 24, 2013
Dear Guest,

First of all thank you for your kind words and for taking the time to share your comments on TripAdvisor.

We are glad to hear that you have had a perfect vacation and for specifying the highlights of your trip: food, service, beautiful beach and a relaxing environment. We really appreciate your comments.

We are pleased to know that you will continue to give us the pleasure of hosting you and your boyfriend next November, thank you for letting us offer you our hospitality again.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, Massachusetts
2 reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed September 16, 2013

We travel to the Grand every September and are never disappointed. This year was better than ever. I love the staff and how they go out of their way to make every day perfect. Special thanks to everyone at the front desk for a quick, effortless check in; Ana and Adriana, the concierge in our building, who were always helpful, even with minor requests; the waitstaff is incredible, thanks to David, Victor, Guadalupe and Angel (our waiter for the dinner on the beach which was amazing, we will never forget it). Eder, Jenny and Eduardo made us laugh every day. They go out of their way to make sure everyone is enjoying themselves by the pool and in the evening. Daniel, our favorite bartender, who was sure to have the specific wine we liked each night before dinner.
The food was better than last year, I can't believe I'm saying that because it's always been great. They've made changes to the menus so if you are a repeat guest you won't get bored. The lobster, filet mignon, lamb chops, octopus carpaccio - everything was out of this world!
Can't wait to return next year and run into the same repeat guests and the wonderful staff.

  • Stayed September 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank BostonVacafan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality manager I, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, September 24, 2013
Dear Guest,

Thank you for your delightful review. We appreciate that you took the time to remember us.

It is nice to hear that you enjoyed your vacation and we are grateful for the time you took to specify the highlights of your trip: changes on the menu, quality of the food and beverage and especially our friendly and efficient staff. We will share with front desk staff, Ana, Adriana, Eder, Jenny, Eduardo, David, Victor, Guadalupe and Angel that they have contributed to making your holiday special.

Once again, thank you very much for your kind words. We certainly look forward to welcoming you back next September.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Property: Iberostar Grand Hotel Paraiso
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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