Just wanted to keep this review short and concise: This is a fantastic, and spectacular all-inclusive hotel! Very easy to get to from Cancun airport (about 30 minutes), very nicely landscaped grounds with picturesque views, it's right on the beach (a gorgeous beach), excellent service by all levels of staff (front desk staff were great, private concierge were super nice, private butler was awesome, dining staff were always super helpful and friendly). You get what you pay for. This hotel is ranked #1 for a reason. And it's true. It's a great hotel.
We just got back from a week stay at the Iberostar Grand Hotel Paraiso. We've been to the "Grand" hotels for Iberostar in Dominican Republic and Jamaica and this property in Mexico was just as awesome. For the premium price you get this awesome, adults only, exclusive retreat to relax and enjoy yourself in Mexico. The Iberostar Grand Hotel Paraiso offers this.
The beaches - We went in August of 2013.....we had absolutely no issue finding a chair or bed on the beach on any of the days we went. The beaches weren't crowded at all. At all!!!! It was awesome. We could basically sit anywhere we wanted....they had sections of palapas all over the beach. You could sit in the front row, the 2nd row, or if you wanted to just chill in the back row all areas were open. This is important to us. We go on beach vacations to enjoy the beach and the beaches were great and we found space to relax every day. It was fantastic.
The food - Fantastic! I had lobster, made to order lamb chops, steaks and filets for lunch and dinner. Staying at the "Grand" properties also gives you access to true top shelf liquor. There was a better more high quality beer selection with the "Grand" than the other 3 properties on site. They had my favorite Johnny Walker Black (a $30 a bottle, blended Scotch whiskey), as much as I could drink included. They had Grey Goose vodka. And other premium liquors. All included in your room price. The mini-bar in your room is stocked! Room service at night was fast. This place is just unbelievable. You guys get where I'm going with this.
The Service - In our personal experience everyone we interacted with at the Iberostar Grand Hotel Paraiso was super friendly and eager to please us. This is not an exaggeration. Everyone said hello to us. The buffet staff would do special orders....I love quesadillas and I asked several times if the chefs back there could make me some chicken quesadillas....they delivered these to my table, hand decorated and pretty quickly. It's just awesome. We never had a problem with the service, not even close to a problem. Our concierge and butler were fantastic, it was just awesome. The entertainment staff memorized my name after one day and chatted with us all week before shows and just made us feel at home. The entertainment staff are just nice people trying to make you feel like you're on vacation and just improve the overall experience. One of the entertainment staff guys Bashir worked out with me and was just cool all week. Just a cool guy who made guests feel relaxed and just wanted everyone to have fun. Have you ever gone to a party and there's a guy who just wants everyone to have fun and he's making people laugh without being threatening and just puts everyone at ease?....well, the entire entertainment staff is like that. They are just cool, young people trying to improve the vacation experience for you. It was fantastic! If I could sum it up: It felt like things were taken care of for us at this hotel...and all we had to do was relax. That's really the only way I can articulate it. Man, typing this review makes me want to go back. We came back super relaxed, tanned and just recharged. It was an amazing vacation. That's the way it should be right?
Overall - Plain and simple....we are a young, married couple from the U.S., with professional jobs that demand a lot. We went on vacation to just recharge and get away. The Iberostar Grand Hotel Paraiso met all our expectations and exceeded most. This is a fantastic hotel that we are absolutely coming back to. Just really can't rave about it anymore....and I don't want to go overboard by shaping your perception of this hotel. Try it for yourself. People have different experiences with hotels....but our experience was really, really good at this one. And we travel a lot!!! After going to several Iberostar hotels we have found that this hotel chain is consistently very good. When we made the mistake of going to a Grand Bahia Principe property in Dominican Republic (that hotel was terrible, trust me) this past January we found out just how good Iberostar hotels are. So we are sticking with Iberostar. You want something that is a sure thing....and Iberostar properties (for us) are a sure thing and guaranteed to provide us with a great vacation.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico