This was our 3rd visit to the Grand; only stayed 3 nights this time, oceanfront, building 71, 3rd floor. All the details have been given in previous reviews. Everything was AS GOOD AS previous visits, EXCEPT the air-con. Was set at 18C, seemingly lowest it can go, and I was uncomfortably hot in the room all the time - I live in SW Florida, my AC is set at basically 22/23F and NO WAY was this 18F! Various visits from maintenance, but no change. Asked for a portable fan, but none available. Also, had problems with internet in room (took our own cable) and were told it was an hotel wide problem, but it wasn't.......just our room (for almost a day). Was worked on, but connection was sporadic - however, wifi is available in building lobby and at reception lobby.
We were on the beach all the time and never had a problem getting a palapa - plenty available at 10 am, just not on front row. As has been reported in other reviews, the pool, however was another story....getting a lounger in the water, no problem, but shade was unavailable basically after 7am. Management really needs to offer portable umbrellas or build more shade.
We knew we were going to be pickier this time round, as had just come from a stay at a resort at 1/3 of the price, with no problems....fab AC, great wifi reception in room.
The Grand is still the nicest resort we've stayed at, and nowhere's perfect, but great AC in the room and bathroom area is a biggie to me:):) (Ladies of a certain age, lllolol) Other guests thought it was fine......
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico