My husband and I and another couple stayed at the Iberostar Grand Hotel Paraiso April 27th - May 4th/13. We were very excited and like other people read the negative reviews with a grain of salt. I thought people were being picky but after staying there, I can tell you their complaints were right on.
We were upgraded to a villa from a basic room at no charge. This was very nice and the room was beautiful. Thankfully, we didn't run into any problems with our room but our friends were over run with tiny ants. They wouldn't walk in their bare feet because there were so many. The air conditioning wasn't working properly the first few nights so they couldn't sleep. We had a thunder and lightening storm during our stay with heavy rain. They had a huge rain puddle that came from their doorway to their bed. Their slippers were floating.
The breakfast, lunch and supper buffets weren't that great. The food was cold unless you got them to make you something on the grill. The selection of food wasn't there. The gourmet restaurants were much better.
Getting lounge chairs was very upsetting. People would put their towels on the loungers very early in the morning and than would only use them for short periods of time. This was very frustrating.
The sand on the beach was hard to walk on because of little pieces of shells and there were rocks in the water right in front of the hotel.
The entertainment didn't start until 10 every night. We felt this was to late, after being in the sun all day one usually started to feel tired and opted not to see the show because of that.
We stayed at Secrets Marona Beach last year which was a 4 1/2 star resort. We thought how can Iberostar Grand Hotel Paraiso 5 star beat them. We had to try the best. Boy, were we disappointed. We walked down the beach to Secrets Marona and felt homesick. There is really no comparisons.
Secrets Marona did NOT allow anyone to reserve their loungers. If you were gone from your lounger more than 15 - 20 minutes the pool people removed your towels. The food at secrets was out of this world amazing. The buffets were out of this world amazing and they were hot and had variety. The gourmet restaurants were wonderful. The entertainment was at 9 every evening. They also had top notch liquor. Secrets Marona should be 5 star plus.
The staff at Iberostar was wonderful but all in all a disappointing stay.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico