First of all let me say this may upset some but it was our experience. We stayed April 18th to 24th. I had booked our trip nine months in advance and after staying at the Grands in Jamica and Punta Cana I was looking forward to the best trip yet. I was wrong. I had requested an upper floor with ocean view, so disappointed for the first floor room. I was even more disappointed when told at check in that they had a few larger groups coming in that requested those rooms. Why was their request more important than mine? I am sure we paid equal amounts. Our butler showed up at check in to collect a tip....asked him to lowerer temperature in room and he argued with me, two phone calls and one sleepless night room still too hot for me (it was my vacation and I paid how much for this room). The tub was a disgrace...black mold and rust was I at a cheap hotel at the Jersey Shore or at a so called five star resort....my husband had a bad case of food poisoning, our fridge broke and everything was hot. Yes the ground are beautiful but I really did not like the bushes around the pool. Point of an infinity pool is to overlook the ocean not bushes. Walking to room from outside was like being in a dark basement. Spoke twice with Laura Faviel public relation assistant manager requesting to see ocean front room, she promised yet did not follow through. Salt water pool was dirty but did love the pool at the spa.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico