We had visited Iberostar grand bavaro before and absolutely loved the service, food, and grounds. I had to search for another all inclusive and no other brand resort can compare. So I decided to try Iberostar grand once again this time at Iberostar grand Paraiso. And I knew I made the right choice!!! With no regrets!
The resort grounds- were not comparable to any other resort! Absolutely luxurious. The Iberostar grand in punta cana is a baby resort compared to this. I don't think my husband and I get to whole resort b/c its that big!!! There is a huge salt water pool facing the ocean which is beautiful. A buffet facing the ocean and a main buffet that is located in the main building with the other restaurant also facing the ocean. The main building is marble all over make you feel like you walking through a king's palace! Great to take nice pictures. The main lobby has a bar and also another disco bar, cigar room. An atrium garden located right in the middle of the lobby. The italian restaurant is in the main lobby with an italian boat right outside that you can sit to take pictures.
The beach-was a little rocky on the right sides but on the left side closer to the sister resorts was sandy and nice to swim in compared to strong/high waves in Cancun. There were plenty of chairs but didn't seem to get any service as I sat there for half an hour. I think there was only 1 server who is working really hard.
The food-My husband and I love breakfast at the main building. Lunch was great at the main building b/c they served Seafood Ceviche in which I'm addicted to now. It's nice b/c the lady that made it was kind enough to let us know that she was giving out the recipe the next day. And she save it for us the next time she saw us. Lobster and Steak was amazing!!! Better then our local apple bee's and comparable to top restaurant steak quality. THe buffet had good choices as well. For dinner we get to book all the restaurants and our fav was the Japanese and Surf and Turf. Have to try this oyster on the shell at Surf and Turf (top notch quality). The gourmet and Italian was my least fav. Servers were all great but just didn't like the food that much. They all go out of their way to make sure my husband and I like our food b/c they know we didn't really eat much.
The buffet on wednesday was international and I would have to say it's the best dinner out of all. After dinner you can go outside on wednesday to listen to live music/dancing which was wonderful.
Con-My key deactivated some how and didn't work so I let the concierge know and she said she'll will give me my new keys. A couple days went by and know keys so I ask them the next time since I can't get in my room. THey told me to walk to the front desk to get a knew one. And I was in the ocean front build and that is a 5-10 minute walk.
Another problem is that I needed to contact my travel agent to get specific pick up time since they didn't show up at the lobby as promised. So as the front dest, front dest told my I can ask the concierge to call my travel agent. Saw my concierge and she said that hospitality..Called hospitality and they if I want to go to the lobby to make a collect call to my travel agent??? I got a little frustrated and ask the concierge where am I suppose to go? The back to the front desk I went. I think the communication is not to good here and when something is said..do it. Don't tell me one thing and tell me something different later.
Pros: Overall service was great..star friends were friendly and super interactive and really try hard to get you to participate with them which was nice. Samantha and christina was super friendly and it was nice meeting them.
The rooms were beautiful and large. Beds were softer then I expected. The bathroom was huge with his/her sink. We got the corner jacuzzi room in building 70 on the first floor. I really wished I got the 2nd or 3rd b/c we didn't end up using it because ppl were always walking by our room and there was no privacy at all. Nice room overall but try to get 2nd or 3rd floor.
Thanks for the overall experience! Cant wait to come back to iberostar grand paraiso. =))
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico