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“Fabulous Find in Mexico”

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Cincinnati, Ohio
Level Contributor
44 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
“Fabulous Find in Mexico”
5 of 5 bubbles Reviewed February 27, 2013

This hotel is comparable to the Ritz Carlton. This property is only 5 years young. The rooms are fabulous, the balcony was so relaxing in the evening. The pool area is beautiful. I spent most of the week on the beach- great location- great shelling. Truly a gourmet inclusive. I love seafood and was truly satisified. The building for the entertainment reeked of mildew and literally took my breath away. The entertainment was great- started at 10pm, which I think is too late. Loved this vacation, would love to return and would and have highly recommend.

Room Tip: The balcony on the 2nd floor was completely private.
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  • Stayed December 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Ann K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, March 5, 2013
Dear guest,

Thank you for sharing your experience from your recent stay with us on TripAdvisor.

We are very happy to read about your positive impressions and your compliments regarding the rooms, the facilities and the services of our staff. Your comments are extremely valuable to us and they motivate us to continue improving our services and to create lifetime memories.

We are sorry to hear about the entertainment building; we have passed this feedback on to our maintenance department to solve it immediately.

It will be our pleasure to welcome you again for a future visit.

Best Regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
  • Sleep Quality
    5 of 5 bubbles
  • Location
    4.5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
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South Dakota
Level Contributor
17 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

We visited Iberostar Grand Hotel Paraiso for the second time. I chose to come back because the food is wonderful, the staff is very helpful, it is very elegant, the pool and beach area are amazing, the Star Friends are awesome.
Buildings: Buildings 70 and 71 are ocean front but further from the front desk. They take you to your rooms in a golf cart. Building 72 overlooks the Tranquility pool on the south and the indoor pool and fitness area on the north. We stayed in building 74 on the 3rd floor and could see the ocean as well as the tranquility pool. We don't spend much time on our balcony so location of room doesn't matter to us.
Food: Restaurant buffet by the beach is wonderful. We like to order steak or chicken fajitas off the menu. They are very good. The chips and guacamole are also my favorites. They also grill lobster and have a wonderful Caesar salad up by the main building around lunch time. Don't forget to check that out. It is hard to see that they are serving food up there and it is not very busy.
We ate at all of the restaurants. I love the steak filet in Tony's and the Gourmet restaurant. We ate at the Japanese restaurant this year and it was very good and entertaining watching them cook the food right in front of you.
Activities: If you want action, sit by the main pool or by the volleyball court on the beach. If you want it quiet, sit by the tranquility pool or in front of building #71. Get your spots early! My husband would go get us a spot by the main pool at about 6:00 or 6:30 am!
My husband enjoyed taking part in archery, pool basketball, and shooting. I enjoyed pool and beach volleyball.
Star Friends: Edard, Abraham, Rodrigo and Marco were wonderful! They have amazing personalities and make you feel right at home. They are friendly but not overbearing.
Rooms: I wanted it cooler in my room but couldn't adjust the thermostat. I called the butler and they had to change the setting by computer. It goes down to 18 degrees C. Perfect for my sun burned skin!
I had a little trouble with the light sensor in the room. My husband would go out at 6:30 am and if I sat up in bed to look at the time, the lights would come on. I called the butler and they took care of that too. Great service!
Shopping: I bought a pair of silver hoop earings at he shopping center by the main entrance last year. I went back this year and bought a nice silver necklace and charm. They give you a ride on the golf cart if you want. It is about 1/4 mile or less to walk.
If you want little trinkets for the kids, they have vendors that sell items next door at the Mya, Lindo, and Beach resort from 6:00 to 10:00 p.m. It is nice to walk over there and see what it's like. If you are on vacation with kids it is perfect, if you are on a vacation with adults you'll want to stay at the Grand!
Only complaint: The cushions on the chairs by the pool are kind of uncomfortable and slide down all of the time. There were also some empty spaces by the pool where they could have had more lounge chairs.

  • Stayed February 2013, traveled as a couple
    • Value
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Helpful?
4 Thank kctherat
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, March 4, 2013
Dear Guest,

We are delighted to learn that you enjoyed your recent stay at Iberostar Grand Paraiso and would like to thank you for taking out your precious time and writing a review on Tripadvisor.

Your feedback is much appreciated and has been shared with all our staff, comments like yours help us to improve our service and stay focused on our main goal, which is your entire satisfaction, our Maintenance department is going to take care of your comments.

It is rewarding to learn that this goal has been achieved on this occasion.

It would be a pleasure for us to welcome you back on a third visit and provide you with a great stay showing that we have improved our service for you.
Best regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Charleston, South Carolina
Level Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
5 of 5 bubbles Reviewed February 27, 2013

wonderful service- gorgeous location- great food- would for sure go back!! the people there were amazing- loved it! butler service for the beach rooms- wonderful- lobster to eat at every turn- clean, clean, clean- service by the pool amazing too- loved it all-

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
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Review collected in partnership with Iberostar

Helpful?
3 Thank saintsfootball9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, March 4, 2013
Dear Guest,

First of all we would like to thank you for the time you have invested in writing this review, on the behalf of IBEROSTAR Grand Paraiso we would like to express our gratitude for your kind words including the highlights of your trip such as services, restaurants, food and landscape.

It is very nice to hear that you enjoyed your holidays and it was a pleasure to have you here with us.

We hope that you will continue giving us the pleasure of hosting you at our property.

Kind regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Near Washington, DC
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
5 of 5 bubbles Reviewed February 26, 2013

The Iberostar Paraiso Grand was beautiful. I consider myself picky when it comes to hotels, and this definitely met my high standards. The resort itself is lush, spacious, and well-maintained. We had an oceanfront room that was tastefully decorated. The bathroom was large (his & her vanities), the minibar was prestocked with our choices of drinks/snacks, the closet space was ample, and the balcony was comfortably furnished (hanging chair & comfy couch). The view was unbelievably beautiful. The food was good for an all-inclusive. The 4 gourmet restaurants offered enough choices where we could always find something with personal appeal. The breakfast buffet and lunch buffets also had plentiful choices. The main pool was tremendous. It had a swim-up bar (always fun) and an area that was about 3" deep with low lounge chairs, so you were just barely sitting in the water. The pool area was lively, but not so much so that it would disturb you. The "Star Friends" circulated around the pool area to serve drinks and entice you to play games & join activities. There were plenty of lounge chairs in the beach and pool area, but if you wanted to be under a hut, you had to "claim" it no later than 7:-7:15am. You could put a towel and a book on it, then come back later. That part was a little annoying, but we figured out the system the first day, so we were always under a hut. Overall, I would highly recommend this hotel to discriminating travelers and wouldn't hesitate to return next year.

FYI - It's about 25 minutes from the airport.

Room Tip: Oceanfront rooms offer incredible views!!
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  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
2 Thank dpollack57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, March 5, 2013
Dearest guest,

Thank you so much for choosing us to spend your recent vacation and for writing such wonderful review online; we are sure your review will prove very valuable to other travelers.

We are very pleased to see from your review we managed to exceed your expectations, and that is very encouraging for the whole team to keep working hard day after day to offer our guests unique holiday experiences.

We are happy you really liked our grounds, your room and all amenities included, as well as our wonderful pool and our gastronomy (a la carte restaurants and buffets).

We are very grateful for your recommendation and hope you come back in the near future; it would be a real pleasure to host you again!

Warm regards,

Quality Manager
Iberostar Mexico
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
7 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

Great resort with excellent food, service & drinks. We stayed here 6 times in the last 6 years and never had a bad time. We were lucky to meet alot of the Play Makers and staff.
Each time we return they remember us. Olivia is in charge of the breakfast buffet and Japanese restaurant. Ulyssis is in the Steakhouse and always provides excellent service.
Norberto at the swim up bar is another great bartender along with all the others.
This is by far our favorite resort, mostly because of the great staff.

Room Tip: All rooms have great views. The Ocean Front are awesome. Right on the beach.
See more room tips
  • Stayed September 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Cindyz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, March 4, 2013
Dear guest,

First of all thank you for staying with us one more time and taking the time afterwards to write a comment about our hotel and your stay.

It is wonderful to see that we managed to go beyond your expectations as this is always our main goal. As you can appreciate we take special care of our loyal guests and we love to make them feel like at home. Be sure that that we will continue doing our best to overreach your past experience.

We sincerely appreciate your kind remarks about all our staff, these comments always help us to be motivated, it is always very inspiring for our team to read that our guests appreciate our hard work to offer excellent service.

We hope to have the honor to welcome you back and once again thank you for your time to write to us.

Warm regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lutherville, MD
Level Contributor
32 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 26 helpful votes
5 of 5 bubbles Reviewed February 25, 2013

After going to nine other Iberostar properties over the years, this one is the best by far. Because we have been loyal visitors, Iberostar "upgraded" us to the Grand. We were treated very warmly and friendly, from the butler to the housekeeping staff.

The food is excellent and the entertainment was professionally superb. The "Rock" and "Vegas" nights are not to be missed. We spent most of our water time in the salt pool or inner pool. Both are relaxing and great for my arthritis and Fibromyalgia.

I'm really hard to find anything amiss. But if I had to, I think I'd say there was a lack of wildlife that is present in most of the other Iberostar properties. For instance, flamingos and peacocks weren't anywhere to be found. But we did enjoy the antics of the coatis.

  • Stayed February 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
5 Thank Dorothy012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, March 4, 2013
Dear guest,

Thank you for your wonderful review of our hotel; we appreciate the time and efforts devoted for sharing your experience on TripAdvisor.

Sharing your opinion with us and to other travelers is so much appreciated, as we aim to always exceed the expectations of our dear and valued guests.

We are delighted to note you consider our hotel to be one of the best of Iberostar and glad to read you wonderful comments on the property, facilities, the service provided by our staff and the entertainment shows.

We look forward to welcoming you back for hopefully another enjoyable & memorable stay with us.

Best Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bay Village, Ohio
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 22 helpful votes
5 of 5 bubbles Reviewed February 24, 2013

Our 10th trip to the Iberostar Grand was our honeymoon and once again they went above and beyond for us. Shout out to Rene, Victor and Raul for making our trip perfect. We absolutely love the Grand and have no intentions on going any other place. We have our 11th trip to the Grand booked for May and will be booking our 12th for October (we are bringing our family this time).
Rooms: Every room at the Grand is beautiful, but there is nothing like the ocean front rooms. The rooms are very clean and spacious.
Restaurants: The food at the Grand is top notch, but our favorites are the Italian and the Gourmet...although the Mexican buffet is great too. Don't forget to introduce yourself to Chef Olivia, she is so sweet and you will be so glad to know her.
Pool: We spend our days laying by the pool, there are always chairs available and the water is perfect. There is always a waitress nearby to get you drinks and plenty of towels.
Spa: we highly recommend taking advantage of the spa services, the staff in the spa will not disappoint.
There are a lot of places to go and hotels to choose from, but we continue to choose the Grand because we know that nothing else will ever be able to match up. This is our home away from home and the staff has become like family to us. We love it here and will spend our lives vacationing at the Grand.

  • Stayed October 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
6 Thank Dave O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this review, March 4, 2013
Dear Guest,

Thank you for your kind review shared on this website. On behalf of our Management and staff we want to say it was a great honor to have served you at your home, 10 times! It means a lot to us, we appreciate your loyalty and the trust you have placed in us. Your repeat visits to our resort reflect our continued dedication in meeting your expectations.

You can rest assured that we look forward to welcoming you “back home” :-) where your Mexican family awaits you.

Warmest Regards,

Quality Manager
Iberostar Mexico
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Property: Iberostar Grand Hotel Paraiso
Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$$
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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