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“Iberostar Paraiso Grand Riviera Maya”

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed February 25, 2013

Great resort with excellent food, service & drinks. We stayed here 6 times in the last 6 years and never had a bad time. We were lucky to meet alot of the Play Makers and staff.
Each time we return they remember us. Olivia is in charge of the breakfast buffet and Japanese restaurant. Ulyssis is in the Steakhouse and always provides excellent service.
Norberto at the swim up bar is another great bartender along with all the others.
This is by far our favorite resort, mostly because of the great staff.

Room Tip: All rooms have great views. The Ocean Front are awesome. Right on the beach.
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  • Stayed: September 2012, traveled with friends
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4  Thank Cindyz01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded March 4, 2013

Dear guest,

First of all thank you for staying with us one more time and taking the time afterwards to write a comment about our hotel and your stay.

It is wonderful to see that we managed to go beyond your expectations as this is always our main goal. As you can appreciate we take special care of our loyal guests and we love to make them feel like at home. Be sure that that we will continue doing our best to overreach your past experience.

We sincerely appreciate your kind remarks about all our staff, these comments always help us to be motivated, it is always very inspiring for our team to read that our guests appreciate our hard work to offer excellent service.

We hope to have the honor to welcome you back and once again thank you for your time to write to us.

Warm regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,029 - 3,035 of 5,953 reviews

Reviewed February 25, 2013

After going to nine other Iberostar properties over the years, this one is the best by far. Because we have been loyal visitors, Iberostar "upgraded" us to the Grand. We were treated very warmly and friendly, from the butler to the housekeeping staff.

The food is excellent and the entertainment was professionally superb. The "Rock" and "Vegas" nights are not to be missed. We spent most of our water time in the salt pool or inner pool. Both are relaxing and great for my arthritis and Fibromyalgia.

I'm really hard to find anything amiss. But if I had to, I think I'd say there was a lack of wildlife that is present in most of the other Iberostar properties. For instance, flamingos and peacocks weren't anywhere to be found. But we did enjoy the antics of the coatis.

  • Stayed: February 2013, traveled as a couple
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5  Thank Dorothy012
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded March 4, 2013

Dear guest,

Thank you for your wonderful review of our hotel; we appreciate the time and efforts devoted for sharing your experience on TripAdvisor.

Sharing your opinion with us and to other travelers is so much appreciated, as we aim to always exceed the expectations of our dear and valued guests.

We are delighted to note you consider our hotel to be one of the best of Iberostar and glad to read you wonderful comments on the property, facilities, the service provided by our staff and the entertainment shows.

We look forward to welcoming you back for hopefully another enjoyable & memorable stay with us.

Best Regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Our 10th trip to the Iberostar Grand was our honeymoon and once again they went above and beyond for us. Shout out to Rene, Victor and Raul for making our trip perfect. We absolutely love the Grand and have no intentions on going any other place. We have our 11th trip to the Grand booked for May and will be booking our 12th for October (we are bringing our family this time).
Rooms: Every room at the Grand is beautiful, but there is nothing like the ocean front rooms. The rooms are very clean and spacious.
Restaurants: The food at the Grand is top notch, but our favorites are the Italian and the Gourmet...although the Mexican buffet is great too. Don't forget to introduce yourself to Chef Olivia, she is so sweet and you will be so glad to know her.
Pool: We spend our days laying by the pool, there are always chairs available and the water is perfect. There is always a waitress nearby to get you drinks and plenty of towels.
Spa: we highly recommend taking advantage of the spa services, the staff in the spa will not disappoint.
There are a lot of places to go and hotels to choose from, but we continue to choose the Grand because we know that nothing else will ever be able to match up. This is our home away from home and the staff has become like family to us. We love it here and will spend our lives vacationing at the Grand.

  • Stayed: October 2012, traveled as a couple
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6  Thank Dave O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded March 4, 2013

Dear Guest,

Thank you for your kind review shared on this website. On behalf of our Management and staff we want to say it was a great honor to have served you at your home, 10 times! It means a lot to us, we appreciate your loyalty and the trust you have placed in us. Your repeat visits to our resort reflect our continued dedication in meeting your expectations.

You can rest assured that we look forward to welcoming you “back home” :-) where your Mexican family awaits you.

Warmest Regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

My wife and I had a fantastic experience at this beautiful resort for the last 8 years. Peter the tennis pro was a great help at teaching us some new techniques. Mr. Alex Dzib is an incredible help and always makes you feel welcome. I certainly would recommend this resort to everyone I know, and we will definitely be back again. The food and facilities are exceptional.

  • Stayed: February 2013, traveled as a couple
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2  Thank 154914John_S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded March 1, 2013

Dear guest,

First of all thank you for your preference towards Iberostar Grand Paraiso, and also for taking the time to give us your opinion regarding your recent stay with us.

You review let us know that we are achieving our priority, which is to ensure that every guest is satisfied. It helps to motivate our staff to continue improving day by day. We can assure you that Mr. Alex Dzib and Peter will know that they were part of your fantastic experience.

We are thrilled to read that you consider that our food and facilities are exceptional. Thank you very much for recommending us.

We look forward to seeing you once again and encourage you to consider us your vacation destination for your next trips.

Kind regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 24, 2013

Just returned from a fantastic 11 day holiday at the Grand Paraiso. This hotel and the service are fabulous. All the reviews are true. Excellent service, fabulous rooms, premium drinks and great dining experiences. The room service was second to none. All the staff are very friendly seem to genuinely care. We would definitely return and liked it so much we have booked the Iberostar Grand Bavaro in Dominican Republic for our next trip.
Only improvements would be parasols outside the main restaurant so you can eat and lunch in the shade and better sunbeds on the beach.

Room Tip: You don't need to upgrade to a seaview as all the rooms are large, well appointed and have nice...
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  • Stayed: February 2013, traveled as a couple
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3  Thank Pete H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded March 1, 2013

Dear guest,

On behalf of all of the staff, we would like to thank you for choosing Iberostar Grand Hotel Paraiso to spend your holidays and for taking the time to post a review about your stay among us.

We appreciate all of our guests’ comments and suggestions regarding our services and facilities, which benefit our ambition to achieve top quality service levels. At Iberostar we are committed to ensure memorable experiences for our valued customers.

Regarding the improvements that you mentioned please be sure that we will work on it in order to exceed your expectations for your next stay, we are sorry for the inconveniences that this might have caused you.

Be sure that we are looking forward to welcome you back in a near future, and please feel free to contact us for any comments or requests.

Warm regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

Spent a week at this fabulous resort- superb dining, entertainment & service. Beach is not crowded & easy to find beachside chairs before 9 am. (Poolside chairs are more difficult to find.) Easy to book gourmet restaurants with numerous concierges, and unlimited reservations are allowed. Upscale clientele - primarily over age 50. Evening showtime is 10 pm but worth the wait!! We will definitely be back! Would be worth spending a shorter time in Mexico to enjoy this degree of luxury!

Room Tip: All rooms are quiet and excellent.
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  • Stayed: February 2013, traveled as a couple
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3  Thank LynnColorado1212
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded March 1, 2013

Dear guest,

Thank you for your generous review. We were happy to know that you had an excellent vacation and that you were pleased with our service. Your review is motivating as it reflects that we continuously exceed our guests’ high expectations.

We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back.

Warm regards,

Quality manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 23, 2013

The excellent service and beauty of the Iberstar Grand Paraiso make this our favorite. From the time we arrived the service was just excellent from our Butler Miseal to our bag handler Oscar everyone was so great and helpful. The food was excellent and again the personnel was the best. See you next year!

  • Stayed: January 2013, traveled as a couple
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3  Thank Huskers2
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded March 1, 2013

Dear guest,

We would like to thank you for taking the time to write some comments about your experience at Iberostar Grand Hotel Paraiso.

We are very happy to read your motivating words about the friendliness and excellent service provided by our staff members, the gastronomy of our restaurants and the beauty of our hotel premises. At Iberostar, as you well know, we are committed to ensuring our beloved guests to “feel like a Star”.

We hope that you will not hesitate to return in the near future and we will be pleased to welcome you back.

Best Regards,

Quality manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Top resorts Hotel in Playa Paraiso
#1 Family Hotel in Playa Paraiso
#1 Green Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
Price Range: $388 - $913 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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