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“so close to perfect except one very big flaw”

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Iberostar Grand Hotel Paraiso
Ranked #1 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed February 6, 2013

^This place is just beautiful. It really feels like you are in a palace here. Just endless marble, grand staircases, sculptures. Somehow, it all still seems tasteful without edging into gaudiness. Every single person we came across was friendly and helpful. I've never had poolside, beachfront, and restaurant waiters come so frequently, asking if we'd like another drink or something to eat.
^We stayed in two different rooms while here. Both were beautifully decorated, with all of the touches you'd expect in a luxury room. We spent the second half of our stay in a beach front room and, I have to stay that this had one of the best views, both from the room AND the lobby, that I've seen anywhere in Mexico. Sitting in the beachfront lobby, with the seabreeze blowing through was so relaxing.
^The beaches were amazing, though it is true that you have to walk to your left to avoid the rocks that are directly in front of the grand. We also noticed there were slightly bigger waves here than we'd experienced up and down the coast. We didn't mind, but some might.
^Our one, very big sticking point was the food here. Everything sounds so delicious. The selections even looked great. Just, nothing had any flavor at all. We love heavily spiced foods with bold flavors and really enjoy experiencing new tastes. There was none of this at the Grand. Everything tasted so boring; politician food - no daring flavors, lest they offend a sensitive palate. If you're the type who thinks of spaghetti as "ethnic food", you may really enjoy the food here. Even worse, we could not find a single authentic Mexican dish our entire stay. Just so disappointing.

  • Stayed: July 2012, traveled as a couple
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4  Thank BigBoyNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded February 16, 2013

Dear Guest,

We are delighted to learn that you enjoyed your recent stay at Iberostar Grand Paraiso and would like to thank you for taking your precious time to write a review on Tripadvisor.

Guest satisfaction is our main goal at Iberostar Grand Paraiso, and it is rewarding to learn that it has been achieved on this occasion.

Your feedback is much appreciated and has been shared with all our staff; comments like yours help us improve our services and stay focused on achieving our main goal which is your entire satisfaction. Regarding our cuisine, we are sorry we did not exceed your expectations on this area. Our remarkable chefs cook for a great diversity of international clients with different palates, but they are always open to satisfy our guests’ personal tastes, so if you honor us with a second visit you can be witness of that.

We would like to thank you for the recommendations you have made and hope that we will have the pleasure of welcoming you back to Iberostar Grand Paraiso soon!

Best regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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3,205 - 3,211 of 6,151 reviews

Reviewed February 5, 2013

My husband and I went to the Grand with my parents and we had a lovely time. My parents stayed in an oceanfront room and it was gorgeous. We stayed in a room overlooking the tranquility pool. Room was equally gorgeous and the view was very pretty, but didn't quite compare to overlooking to ocean!

Rooms: The rooms were spacious, extremely clean and came with about every thing we could possibly want. We knew to ask our butler to lower the thermostat and asked for a bottle of Havana Siete. He said he couldn't bring the siete but he brought a bottle of Anejo which was perfectly wonderful. I said the only other things we would like would be coke and water and they made sure we had lots! The only thing we can complain about is the plumbing. Every time we flushed at the beginning it clogged. After our second complaint the concierge decided we must need a lesson in using a toilet. No, they really just needed to fix it. Fortunately they did. One of the sinks in our room was very slow. I never complained because I didn't want a sink lecture. It didn't stop draining until the last day so it was fine; housekeeping was very good so I was surprised they didn't report the issue. This is why I did not give 5 stars. One area worth mentioning is the balcony. The swing and couch were very comfortable and I loved sitting out in the evening before getting ready for dinner and it was comfy enough that I was not sorry I had to be there when it rained.

Food: Breakfasts were wonderful. I ordered from the menu a couple times but was very happy with the buffet. We tried the different options for lunch. A grill was set up outside Bella Vista most days and we liked the grill but if one of us didn't like the options (my husband is not a fan of seafood) the rest of the options were limited. They had a good pasta bar and salads, etc. in addition to the grill. La Brisas had a much more extensive buffet for lunch in addition to the menu options. Each day the buffets had a different theme. There was also a lot of seafood as well. We went to the commercial center and had tacos and crepes one day; definitely worth the trip- especially the crepes!

Dinner: First of all, we had no issues getting reservations where we wanted when we wanted. I made a couple reservations before we arrived and were able to change some things on arrival, including making a reservation at an a-la carte the day before we wanted it at our requested time (instead of going to the international buffet). We only did one buffet at dinner- the Mexican buffet. It was ok. I wish we had gone to an a-la carte instead (all but L'Atelier were open both “big” buffet nights.). It was perfectly fine but we have some really good authentic Mexican in town here and what we got at The Grand didn't compare. We expected our favorite to be Toni's, but shockingly it was our least favorite. Our favorite was the Japanese; we did not sit at a hibachi table. All of us liked our food and we went back a second time. The shrimp tempura was probably some of the best we had ever had. We had our lowest expectations for L'Atelier but actually enjoyed it very much. Venecia was also very good. Service was stellar our first visit to Haiku, in Venecia and L'Atelier. It was good in Toni's and Haiku the second time. The waiter we first had in Haiku saw us and came over to say hello and it was all we could do not to beg him to take our table! One thing that was different at the Grand than other places was that there were some very good desserts. They had always been a weak spot at other resorts.

We really wanted to order from room service but could not possibly eat another bite outside the 3 meals. Next time!

Bars: Drinks were very good and they did not skimp on the alcohol. I had a couple mornings where I wish they would have :-). The pool bar bartenders were great. Ahleli in the lobby bar was very good and the waitress that came to the billiards room was also very sweet. Some people have theorized that some resorts drain top shelf bottles and fill them with other brands or water them down; I saw them open several bottles at the pool bar, including Grey Goose and Havana and it was clear they were breaking the plastic seal for the first time.

Grounds were gorgeous. The beach was wonderful. Beautiful sand and we just walked to a more clear area in front of bldg 70 and there were no rocks in the water. The waves were pretty rough as we had some stormy weather but I considered the wave-jumping my work-out for the day. We did not have to wake up at the crack of dawn to get seats with shade even though it was relatively crowded. There were always seats at the beach and as long as you were flexible you could get a shady spot at the pool as late as 10am some mornings. The “prime” spots were taken early but I've stayed places where to get shade you had to be down on your chair by 6am. It was not the case here. We like the beach but the weather wasn't great and it got a little windy so we stayed by the pool most of the time. We used all three and each has it's own atmosphere depending on what you are in the mood for.

The entertainment staff- Star Friends- were so friendly and great. They made sure people knew what was happening but weren't obnoxious at all. We got to know Abraham and Eduardo and Carmen and are so glad we participated in some of their activities. We also did the ceviche making class with Olivia (Eduardo was her assistant) and it was not only fun, but yummy!

Tipping is always a big topic on the forums and I am happy to say we saw lots of it while we were there. I never thought anyone was expecting a tip but they were very gracious when receiving one.

Overall it was excellent and we would go back. My parents, who normally do not do AI and have not liked the couple they have gone to in the past said this was the only AI they have been where they would consider a return trip.

  • Stayed: January 2013, traveled as a couple
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10  Thank chloesmomNJ
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded February 13, 2013

Dear Guest,

We would like to thank you for the time that you invested in writing down your feedback about your recent stay at the Iberostar Grand Paraiso. We appreciate that you have allowed us the honor to serve you.

We are glad to hear that you enjoyed each service and facilities like the scenic property, delicious and varied food, friendly and efficient staff and relaxing beach; reviews like yours serve to motivate us even more.

On the other hand we are really sorry for the inconveniences that you had in your room; we will share your comments with our maintenance department and with our concierge team in order to improve our service and avoid this happening again in the future. Indeed, your well being and entire satisfaction is our primary goal.

We remind you that we are here to serve you and look forward to welcoming you again.

Best regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

We had an excellent time at the Iberostar Grand Paraiso and it is the resort to which we compare all others. The service, the drinks, the food and the amenities were all top-notch.

After a short ride from the airport, we were pleasantly surprised to receive an upgrade to an Ocean Front Suite at check-in. Loved being able to watch a tropical storm over the ocean one evening. Very cool! The included mini-bar was restocked with our choice of small bottles of liquor and a variety of mixers daily. We came back to our room one afternoon to find a bubble bath decorated with rose petals! The daily turn down service with aromatherapy was another nice touch.

We ate at the Japanese restaurant, the Steakhouse and the buffet. The food at each was FANTASTIC! Some of the best food we've had at any all-inclusive resort. The one complaint we had is that there was no place to grab a quick bite for lunch in our swimsuits.

We spent time at all three pools and the beach and were always able to find chairs in the shade. The activities at the main pool were fun and the Star Friends did a great job of getting people involved. Make sure you check out the water circuit at the spa. We spent a couple of afternoons there and had the entire place to ourselves. The beach was expansive and the sand was soft. Sadly, the ocean was too rough for swimming most days we were there.

If you want to be pampered and treated like royalty on your vacation, the Iberostar Grand Hotel Paraiso is the place for you! I would highly recommend this resort to anyone looking for a relaxing stay at a luxurious resort.

Room Tip: Stay in an Ocean Front Suite!
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  • Stayed: March 2012, traveled as a couple
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7  Thank Two_Seattlites
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded February 13, 2013

Dear Guest,

We would like to thank you for taking the time to write about your recent experience at Iberostar Grand Paraiso on Tripadvisor.

We are delighted to read your great review; it gives us great pleasure to know that you thoroughly enjoyed your experience with us.

Your kind comments regarding the food, facilities and our staff are all greatly appreciated and they motivate us to continue to improve our services and to create lifetime memories. We have communicated your feedback to the entire team at the hotel and they are all very happy to know that their efforts are so well appreciated.

We confirm that we do not have a restaurant where you can go in swimsuit; we are sorry for any inconvenience that may cause you. We will pass it on to the food & beverage department, as it is a very good suggestion to improve our services.

We are looking forward to welcoming you back in a near future.

Best Regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 3, 2013

Visited the resort with my wife Jan. 26th thru Feb 2nd 2013.
Victor our butler was great. The one issue we had was with scheduling dinners at the resort. We went after check in as advised to reserve our dinner reservations. When we went to book the reservations there was nothing open before 9pm each night. That is late for my wife and i who are use to much earlier nights since we have young children. We ate at the buffet the first few night which had great options. By the time Wednesday rolled around i was ready to dress up a little and go to one of the more formal restaurants. I explained to Victor the issue we were having with the scheduling of the restaurants, he came to me within hours with reservations for 6:30 each night for a different restaurant. To make it even better Wednesday night we returned from the restaurant to a hot bubble bath and wine for 2.
The entertainment team"star team" were alot of fun at the main pool and kept us all laughing, especially abraham and marco, thanks guys.
Hector The bell boy was very informative on where to visit outside the resort and always had a golf cart ready to drive us around the resort.
My only advise is to make dinner reservations when you book your trip and not wait until you get to the resort. The Italian was amazing.
This was our first stay at Iberostar but will not be our last.

Room Tip: We were in the main building (Building 72) It was Quiet and we were central to everything. Wouldn...
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  • Stayed: February 2013, traveled as a couple
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2  Thank gtgllg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded February 21, 2013

Dear Guest,

Thank you for your generous review. We are happy to learn that you had an excellent vacation and that you were pleased with our service.

We appreciate that you have taken the time to acknowledge the efforts of our dedicated team and they will be motivated by your kind words without a doubt.

It was our pleasure to have served you and we hope that you will consider us as your vacation destination the next time you are thinking of visiting the Riviera Maya.

Best regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 2, 2013

This was our second visit to the Grand and I couldn't wait to return. Everyone in the family had previously been to the hotel except my daughter so we chose the Grand as our yearly mother daughter vacation.

We had an oceanfront room and were hummed to sleep every night by the sound of the sea and woke in the morning to a beautiful sunrise, when the weather permitted.

The service since the last visit had not diminished in any way and the staff was just as accommodating. The reason I love this place so much and will return again and again is mainly due to the cleanliness of the site and employees who seem glad to be there with smiles on their faces, especially Oscar. We found that no matter what we asked for someone was always there to accommodate us.

The only negative point about our trip was the weather. It was cloudy or rainy 5 out of 7 days.

Room Tip: Pick oceanfront. Very relaxing with sound of sea.
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  • Stayed: January 2013, traveled with family
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6  Thank nunzia24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded February 9, 2013

Dear guest,

On behalf of Iberostar Grand Hotel Paraiso we would like to thank you for taking the time to write about your recent stay at the property and for choosing us once again to spend your vacations, we felt privileged to have had the opportunity to serve you.

All your kind comments about our staff, the cleanliness of the hotel, the facilities, as well as the quality of our service are greatly appreciated and it motivate us to keep working hard to satisfy all of our guests. We are really sorry about the bad weather during your stay, but we are glad to know that besides that, you enjoyed it.

We hope see you back one more time for your next vacation.

Warm regards,

Quality Manager
Iberostar Mexico

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 31, 2013 via mobile

We upgraded to a corner, oceanfront room (7020) and it was amazing. It was quite a distance from the front desk, golfing, shopping and the shows but there were golf carts to take you where you wanted to go. The outdoor pools are beautiful but the water is freezing! They have 8 hot tubs but only the 2 by the indoor pool were working during our visit. The food was good, the employees were amazing! Everyone was very friendly and helpful. Go to the "rock" show in the theater, very entertaining. The only other concern was how slippery the walkways and surfaces are when wet, which it rained two of the days during our visit.

  • Stayed: January 2013
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5  Thank scubedo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded February 6, 2013

Dear Guest,

Thank you for your review. We feel privileged to have had the opportunity to serve you. It was also a pleasure to hear that you enjoyed your holidays among us so much.

We will forward your comments on the walkways surface to management. Thank you for bringing that up to our attention.

We hope that you will not hesitate to visit with us again in the near future as we look forward to welcoming you back.

Best Regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 27, 2013

Every November, thirty friends from Woodbridge Ontario pack up their golf tools and head out to an exotic hot destination, for a week of golf, fun and friendship. This year our destination was the Iberostar Grand Hotel in Cancun Mexico. After a 20 minute bus ride from the Airport, we finally arrived at our destination. We made our way to the reception desk and were greeted with exotic drinks and an army of staff to take us to our rooms. Wow and wow again. The resort was overwhelming and huge. The architecture made you feel that you were in Rome Italy. Marble and granite everywhere in these massive buildings, connected with covered walkways and round indoor gardens. The ceilings were painted by Michael Angelo's relative. A replica of the Sistine Chapel. The rooms were massive, with roomy washrooms and balconies overlooking the ocean. We quickly unpacked and thirty hungry guys made their way to the restaurant for lunch. The food looked amazing and the staff made us feel like royalty. They cooked everything fresh and delicious. Meats, pasta, pizza, and salads galore. Our glasses were always full of beer, wine and tequila. We walked to the golf coarse and our clubs were ready for us, on carts and ready to go. We played a well kept and challenging golf course and were back at the hotel for a great lunch and then off to the beach. Everything was spotless, on the beach and by the breathtaking pool. The service was great all over the resort. At night there was a huge theatre with incredible singers and dancers and then off to the nightclub or the lobby bar for more fun. I will definitely be back with my girlfriend. I highly recommend this resort.

Room Tip: Ask for a room facing the ocean or the pool. All rooms are spacious.
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  • Stayed: November 2012, traveled with friends
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8  Thank tonymarra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IberostarMexico, Quality Manager at Iberostar Grand Hotel Paraiso, responded to this reviewResponded February 2, 2013

Dear Guest,

Thank you for your generous review. We are happy to learn that you had an excellent vacation and that you were pleased with our service.

We consider it to be a great honor to have had the opportunity to have served you and the fact that you endorsed our property highly; it is very motivating for our Managers and Staff to keep on going the extra mile.

We will pass your comments on to our cleaning staff that is always working at every area of the hotel and also to our Food and Beverage Manager who is always taking care of the food service.

We hope see you back one more time for your next vacation.

Best regards,

Quality Manager
Iberostar Mexico

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Iberostar Grand Hotel Paraiso

Address: Carretera Chetumal - P. Juarez Km 309, Playa Paraiso, Playa del Carmen 77710, Mexico
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Green Hotel in Playa Paraiso
#1 Luxury Hotel in Playa Paraiso
#1 Romantic Hotel in Playa Paraiso
#1 Top resorts Hotel in Playa Paraiso
#1 On the Beach Hotel in Playa Paraiso
Price Range: $364 - $809 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Iberostar Grand Hotel Paraiso 5*
Number of rooms: 310
Official Description (provided by the hotel):
Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more   less 
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Also Known As:
Iberostar Playa Paraiso
Playa Paraiso Iberostar
Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico

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