We had a great stay at the resort in Mid Nov 2012. We were there for a week and want to mention a few issues and things that could use upgrading – improvement. In the rooms, we like to have the room cool when we sleep – and the room we were in, the A/C was not getting cold enough. It took a few attempts of us complaining to our butler – concierge and when it didn’t work at all after 2 days, they finally fixed it. The butler/concierge response to simple requests can be frustrating. My wife wanted a shower cap, since she used the one in the toiletries provided. It took numerous calls to get them to send us some. At the pool, the cabana curtains are ripping and need to be replaced. Also, the cushions on the pool chairs are thin, and the padding worn, as are the mattresses on the cabana beds. They look sad. For a 5 star resort the cushions should be several inches thick not the inch or less that they are.
On the bright side everything else at the resort was great. We were at the Iberostar Grand Bavaro 3 months earlier so just a quick comparison. GP is much larger than GB so there’s more walking. At GP there is a menu where you can order a limited number of items during lunch and breakfast instead/addition to the buffet, including petit filet at lunch. If you want something not on the menu or on the buffet, they will find it for you, if it is somewhere on the resort. There is no menu to order off of at GB for breakfast or lunch. However, they will make something for you if you find the right person to ask. At GP, lobster was available on the buffet daily; in fact you can have it 3 times a day if wanted. The dessert selection is much better at GP. The beach at GP can be rougher than GB as there isn’t a reef offshore to calm the waves. The beach at GB is nicer than GP as the sand finer and softer and there aren’t any rocks in the water. At GB there is a dedicated watersports hut just for the GB where at GP it’s shared with the other Iberostars. This makes it harder to get a catamaran GP. The area for sailing in GB is limited by the reef and is crowded with many other boats, at GP it’s open ocean. The GP has a lot less people walking along the water than GB, only a few as opposed to dozens. At GP most of the staff speaks English, and at GB only the Star friends and a handful of the other people we encountered. At GP there is an indoor pool in the same building as the spa, which is nice if the weather doesn’t cooperate. At GP the pool waitresses that walked around seemed much more available than at GB.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico