We previously stayed at The Grand in 2007. We have visited about 20 resorts in the Riviera Maya, and have travelled to lots of places around the world. We're a retired, older couple, but young-at-heart! We like lively, sociable places with clean, pleasant surroundings. We've stayed at all budget levels in the RM - family resorts, adults only...ranging from 3 star to 5 star...and also non all-inclusive on the beach in Playa del Carmen.
The Grand certainly meets our criteria for providing the kind of holiday we like.
Lovely architecture, landscaping and accommodations. Mostly good food with plenty of choices. High-end liquor and nice wine. Entertainment day and night. We attended six of the evening shows, plus two of the casino nights and I also took part in the salsa lessons, games around the pool and played bingo! Of course, the lobby bar and later, the karaoke bar, were places where we thoroughly enjoyed socialising with all the nice, friendly folks we met....you know who you are:):)
The beach has lovely white, soft sand and plenty of palapas and loungers. The sea was mostly rough with sea grass and seaweed in the water and along the edges - the hotel has workers out every day trying to clear it, but it's basically a thankless task!.......The hotel can't control mother nature! We spent our days on the beach; were never in the pools - there are three....the infinity pool, the tranquility pool and the spa pool.
Service was mostly great; kudos to David at breakfast and lunch, the infamous Daniel at the pool bar! our butler, Victor and Perfecto and Humberto at the lobby bar; there were a few hiccups (safe wouldn't open, room key wouldn't work a couple of times....resolved quickly). Every staff member we encountered was friendly and helpful....We liked the location of our room - top floor, building 74, with a distant sea view overlooking the tranquility pool. We like to sit on the balcony and have a cocktail at the end of the afternoon.......:)
Our TV was turned on for basically 5 mins the first night, so can't comment on English channels:) We did have AC in the restaurants and the the resort did lose electricity on several occasions, but only for brief spells.
It did seem to be more difficult to get a shaded area around the main pool - we walked by it before 8.30am every morning and all shaded areas seemed to be "reserved".......hotel was about 60/70% full. No problem on the beach.
I e-mailed and made 4 a la carte reservations before arrival and another 2 after we decided which ones we liked the best (no problem with our time preferences) and we ate at the dinner buffet twice (8 nights there). Lunch every day was spent sitting outside La Brisa looking at the ocean and eating lobster:):)...aaaaah
We thoroughly enjoyed ourselves and will return. I'll be glad to answer any questions if I can. Happy travels! Mags
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hour all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico