The Staff is very friendly and accomidating. Especially Victor the Butler and Namoi our favorite concierge. Daniel and Alex are excellent bartenders at the front desk.
Any questions you may have are welcomed by emailing, and Shirley and Karen are quick to get back to you. They greet you with a flute of Champayne or my favorite a Mandaran Sour, which became my drink for the week. Every time I went to the bar, Daniel had one ready and my husbands beer, which they have Coors lite, a Texas favorite.
We were there in June and we met alot of Honeymooners having a memorable time.
We also spent time at the pool, with Roberto making our drinks and joking with us.
You can also have as many beach towels as you delight at the pool, a plus for us. The beach is private and very relaxing with no children.
The bell boys Ricardo, pablo, and all of them were excellent to take to where ever we wanted to go. Or come get you.
There is a lovely Spa at the Hotel, but we like to go to the Spa that is at the Mall that is on the property. We used it, while the Tropical Storm went through for 2 days, but also the Star Friends would come and play Bingo or other games, especially Edgar was fun, when they usually did out side. When the Storm passed we like playing water Volleyball in the pool. You could always relax, or have fun learning the new dance.
The resturants were very good, especially our favorite Toni's Surf & Turf. All the meals and buffets are in airconditioning, which we like. Also we can go to the other 4 hotels on the property to eat, drink, or whatever, but they can't come to the Grand.
We have been to the Grand when they were 99% full and also 60% full and the service is always the same.
There was security everywhere day and night, but in any part of Cancun, Playa Del Carmen, or our hotel the Drug Cartel was not THERE.
I have to mention as a scuba diver that the Dressel Dive Shop is on the property, and my husband does not dive. So my Butler would take me to the Dive Shop at 8:45 and I would dive with wonderful diver Marco and then be back by 10:30 or 11:00, and spend the rest of the day at the hotel.
Daniel the manager, and other divers Christian, Nash, Olaf, Pablo, and Red, were great fun in making the dives great experiences with safety always inforced. There are also afternoon dives on the reef also. I also took an excursion to Cozumel with the Dressel Divers that took us to Playa Del Carmen, on the Ferry, then we went on the Iberostar boat to the Iberostar Cozumel where we had lunch, Then I dove with my favorite diver Josh, and the other divers were also wonderful. Jeramy the manager, with the help of Josh & Jake are excellent working with the Iberostar Parisio, in setting up your dives while at Iberostar Cozumel. Then they took you back to Parisimo.
I have 50 dives logged with the Dressel Divers, and Natalie in Spain, is always helpful in setting up my dives while there. I miss them now and trust them, as you can see with 50 dives with them.
I wish I was there now! The Grand is a full step above any other All Exclusive Hotel.
- Official Description (provided by the hotel):
- Directly on the long, fine, sandy beach of Playa Paraiso in Mexico's Riviera Maya. Top 5-star luxury. Quiet and relaxing. Personal butler and concierge service. 24 hours all inclusive service. 4 a la carte restaurants. ... more less
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- Also Known As:
- Iberostar Playa Paraiso
- Playa Paraiso Iberostar
- Iberostar Grand Hotel Paraiso Playa Paraiso, Riviera Maya, Mexico