My wife and I are fairly young (late 20s) but have traveled to 125 different cities and in a wide variety of accommodations. From 2 star chic in New York, to 5 star 2000 sqft villas on safari in Africa.
The El dorado royale was an absolutely fantastic experience and I would highly recommend it to most. We were there for a wedding, and stayed 7 nights in a garden view room.
The most important part of the resort is WHEN you go. I highly recommend a shoulder or low season. Our experience would have been a lot different if we were waiting in line everywhere. As it was, this was a rarity. I'd say the resort was at 60% capacity.
Room: So first off, the garden room was great. Very clean, huge modern bathroom, nice view (of said garden), hammock on the deck and a comfortable kingsize bed. Our friends were in an ocean view and I wouldn't say that's worth the extra money. If you DO upgrade though - do it when you check in, it's much cheaper to do so then. I would say the casita side would definitely be worth the money, although mainly if you were there with just your wife or g/f.
Pools: I didn't think I would be into the organized activiies, but I spent almost 2-3 hours everyday doing them once I started. Having a drink and then playing pool volleyball with other friendly people was awesome and a great way to burn off some of the amazing food. There are a ton of pools (bi/small/noisy/quiet) and we NEVER had problems getting a sun chair or sun bed. There are tons.
Food: On the most part, excellent. The new italian restaurant in the casita section was amazing and we went there twice. Excellent food and very polished service. The sushi place (kampai) was another favorite and in general the food ranged from 'good' to 'great!'.
Service: Very very friendly staff. We were selling our house while we were away and needed a few things (faxes etc..) done by the concierge. She was extremely quick and friendly about our requests, and I found that attitude applied for everyone there. My wife and I were taking a picture with the 'long arm technique' and a man on a golf kart skidded to a stop and took the picture for us. I'm sure he was rushing off somewhere to do something, but he wanted to make sure we had a good photo, excellent to see.
Resort: The grounds and amount/variety of seating areas in the resort were great, and we saw gardeners out at 1:00am watering plants an pruning. Very nice place to walk around. We only used the gold car system a couple times, as it was really nice just to stroll along the grounds. We borrowed a couple kayaks and they were in good condition and it was very easy to do.
Also used the gym, which was well equipped and had a nice view. That's a rarity and I was really glad for it.
So, overall - fantastic. We rarely had to wait for restaurants or drinks and enjoyed ourselves immensely. I'd say people should be wary of going when the resort is at capacity, but aside from that - GO!
A few things for management to consider:
- The swing bar was very very loud, and the stage beside it was very loud as well. Wasn't a great place to get a drink and catch up. The swings and seating indicated that's what is was for, but it wasn't somewhere we went twice
- Music, in some places wasn't great. The central stage at night often had a cover band blaring out 80's top tens and frankly that's not why I came to Mexico. A more local vibe with Central/South American music would be great. Some bars had malfunctioning speakers that crackled and popped with some of the more ambient music they played.
- There are big heavy curtains covering a window overlooking the jacuzzi. Taking this off (hard to do) made the room much more airy and light filled. Maybe a frosting on this glass would work better.
- The wireless ($15 a day) SUCKS. I had to leave my computer on all the time attempting to pull email overnight, and it would work once every 2-3 hours. The signal strength was good, but something isn't configured right on the server end. My friend's laptop in a different building had the same issues.
- The business center was pretty minimal. Internet wasn't free, no printers or fax machines available, unless you ask the concierge to do it for you.
These are pretty minor points though!
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale
- El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico