My husband and I (both in our early 30's) take six, week long tropical vacations per year and only stay at the very best hotels. The W, Sofitel, Peninsula are standard when we are in the states so I realize our expectations are high. I also realize ther are other people like us, that know and appreciate fine hotels, this review is for those people.
Based on the reviews and the beautiful brochure we recieved from our travel agent, I decided EDR would be suitable for our April excursion. Our room which was supposed to be oceanview, was a view of the service entrance and the laundy buiding. We immediately complained and were told they had no other rooms available. After deciding to transfer to another hotel, our oceanview room suddenly became available and they also had an ocean front room for and extra $250 if we wanted the upgrade. After looking at both rooms, we paid the $250.
The restaurants were the only good part of our 7 night stay. It was by far the best food we've ever had in Mexico and the service was top notch as well. We thought the wine list was strange, since this all-inclusive resort wanted $45 us for a bottle of Gallo Chard. The "candlelight dinner on the beach" was also disturbing, and extra $50 us for less than average lobster and being eaten alive by mosquitoes. I felt so bad for the just married couples, who probably spent there wedding nights scratching each other.
If you love the beach, DO NOT BOOK THIS HOTEL! Yes, the sand is nice, however, you cannot swim anywhere in this resort. At best, you can wade up to your thighs until you reach the giant slime/graffiti covered sandbags (aka, beached whales) that sit about 100 feet from the shore. We were shocked at how strategically they photographed this place, to make it appear as if they had a decent beach. They also boast a natural salt-water pool. This looks more like a 30' x '60 retention pond.
The only late night "disco" is an open air bar, nestled in between the rooms on the south end and the courtyard. The pounding base from the music rattled our room (and probably 100 others) every night until 2am. The service at this bar was horrible. The bartenders were rude and they knew it. They had top shelf, but would not pour it. We started out tipping and after a couple nights of getting nowhere with these guys, gave up. The bars at the casita pools and the one by the beach cafe were great, good drinks and fast friendly service and they were tipped well and often.
That's really all I can say about our experience, don't believe what you see in pictures, I'll post mine soon and you will see a huge difference.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
- Reservation Options:
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale
- El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico