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El Dorado Royale, by Karisma
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El Dorado Casitas Royale, by Karisma
El Dorado Casitas Royale, by Karisma
#23 of 404 hotels in Riviera Maya
0.04 mi
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10,250 - 10,255 of 10,936 reviews
A TripAdvisor Member
Reviewed February 1, 2005

Not sure where to start. I'll try to start from the beginning. Chose this resort, because it wasn't a highrise. All inclusive. By the beach. That is all I knew.

Arrival went smooth. They grabbed our luggage. We went straight to the front desk ( hoping to avoid the timeshares ) Got our key. Off we went. And WOW how georgous the grounds are. White brick and brain coral walkways. Beautiful coconut palms. Bright flowers. And Warm!

If you arrive after dinner like us. We were a bit confused how to get dinner. Everybody wanted reservations. Luckily Cocotal let us in. Not a bad meal. Will coment on the resteraunts later. Ate and went straight to the beach bar by Jo Jo's. Then took our drinks to the beach.

Then went to the room to settle in. We stayed in a Garden View. Good enough for a couple from the Midwest. Lots of white, tile floors,shower big enough for a basketball team, kingsize bed, Jacuzzi for two, table and chairs. Just perfect!!

The Beach: Beautiful! Beached whales no problem. Take your water shoes. Snorkel as far out as you can. Saw a lobster,conch shell,sponges, and a anennome. Now you do have to look hard for these. These were all at the last row of sandbags down at the bottom of them. Have fun!

Bars: Only really hung out at two. The beach bar by JoJo's was my favorite. Mainly because Im partial to the beach. The swing bar was fun also. If you want your drink strong, say it! Leave a couple of $"s they are great people!

The restaurants: La Isla for any meal. Great waiters and atmosphere. Good food. It was even identifiable. JoJo's only had lunch and dinner there. Fantastic views ( The beach ) Great food! Try the coconut icecream. La Carreta Food was OK. Felt cooped up though. Very small place. D'Italia Terrible service, had to ask four times for drinks. Im an Italian American, And that was the worst imposter for Italian food. Infact it was NASTY. Overall the food was good. We weren't use to being served in 20 minute intervals though. Plan on hour and a half to two for dinner. I guess I didn't go there for the cusine. I was there to enjoy the weather and the beach .

Check out the shows, and tours. If you are a Diver. I enjoyed the Aqua World crew ( Cancun based ) over Aqua Safari crew ( Cozumel crew )

Enjoy your stay, we had a Blast! Take some snacks! Will I returm. Probably not. Just because I would rather vist Belize maybe.

I took lots of Digi photos. If you want a peek from a travelers eye, rather than a commercial eye. Email me

44  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor Member
Jefferson City, MO
Reviewed January 31, 2005

I could go on for days about this resort, but it truly is amazing. For those of you who like to pamper yourself, I would recommend trying the spa. During our stay at the resort I treated myself to a massage and it was a delight. We would go back in a heart beat. If anyone has questions, feel free to email me.

17  Thank A TripAdvisor Member
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 30, 2005

My husband and I just returned from spending a week at the El Dorado Royale and had a great time. Don't let the negative comments dissuade you from staying at this resort. We have stayed at other high-end all-inclusive resorts and the EDR deserves to be in the mix.

The food at EDR is the best we've encountered at an all-inclusive. The presentation of the food was awesome! If you enjoy gourmet, a-la-carte dining this is the place for you. Saturday and Tuesday evenings are lobster night at the Cocotal restaurant. D'Italia was our personal favorite. The Mexican Fiesta night was different from previous reviews posted. There was no outdoor buffet, only a 9:00 show at the Guacamayas Bar. All other restaurants were open as usual on Wednesday. Reservations were also required for Cocotal. (Maybe because the resort was at full capacity?) The only disappointment about the restaurants was the reservation system. We arrived mid-afternoon and we were only able to get reservations the first three nights at Cocotal, and at off-peak times. Then the next four days, we had to get in line early at the lobby of the hotel to get a reservation for an evening still three nights away.

Sunday - "The Perfect Couple" (audience participation)
Monday - Cirque de Soleil
Tuesday - Magic Show
Wednesday - Mexican Fiesta
Thursday - Miss Eldorado (audience participation)
Friday - Mayan Show
Saturday - Karaoke Night (audience participation)

All shows started at 9:00. Evening dining at the restaurants can take up to 2 hours, so plan your dinner reservations accordingly. Overall, the entertainment is not one of the resort's strong points, but the audience participation shows gave us a few laughs and the performances were somewhat entertaining. We enjoyed the house band that played before and after the shows. The drinks were top-notch.

The Martini Bar has a HUGE projection tv that descends from the ceiling. Occasional sporting events are shown here, such as American football games, world soccer matches, etc. It is somewhat difficult to see during the day when it is bright outside.

The hotel shuttle to Coco Bongo in Cancun has been temporarily discontinued. An entertainment team member told me they might reinstate the shuttle in April. A wristband for Coco Bongo may be purchased at the hotel lobby which entitles the wearer immediate entry (no waiting line) and open bar. The afternoon shuttle to Cancun and the evening shuttle to Playa Del Carmen were daily.

EDR is about 2 miles off the main highway, so hailing a transit bus or Collectivo van is pretty much out of the question. Plan on using the hotel shuttle or hiring a taxi for local transportation.

The surf is often rough along this section of the coast. The large sandbags are there for a reason. We met people from nearby resorts on our airport shuttle who were not able to go in the ocean at all, but we were able to swim, snorkel, paddleboat, and kayak at EDR . The best place to swim is just north of the pier (without shoes). If you want the perfect beach, stay 45 miles south at the Barcelo, but be prepared to give up the fine dining and private Jacuzzis.

All the pools were nice with their own "personality". You should be able to find one to fit your mood. The main pool is in need of painting, although I didn't even notice it until my last day. There was one inconsiderate group of people by the main pool everyday of our vacation -- drunk attention-getters is the best way to describe them. This is no fault of EDR, and I didn't let it bother me.

The rooms were very nice, with large bathrooms, marble floors, and double Jacuzzis. I enjoyed taking a siesta in the hammock on the balcony mid-afternoon. Our maid was wonderful, making "towel creations" every day on our bed with fresh flowers. If you want your room done up early in the day, be sure to hang the appropriate door hangar on the outside of your room. We forgot one day, and our room didn't get done until almost 4:00. From the lobby, three-story buildings numbered 6-11 and 12-16 line the central courtyard and pools. I was told garden view rooms are the first floor of these buildings, and ocean-view are the second and third stories of the same buildings. Buildings 1-5 and 17-18 are ocean-front. Buildings 20-21 are under construction on the south end of the resort. The casita section is on the north end, with many more under construction.

There are an over-priced gift shop, bottle shop, and art shop in the lobby. There are two less-expensive shops with souvenirs, toiletries, etc. -- one by the spa and the other inside the Guacamayas Bar. For those who haven't been to the Riviera Maya area before, Playa Del Carmen is an eclectic, interesting place to visit for an evening. If you'd prefer to venture out on your own for a day, taking the ferry to Cozumel from Playa Del Carmen is a good excursion if you want to do something other than a pre-arranged group tour.

Although it was a bit expensive, the highlight of my week was getting a four-hand aromatherapy massage at the spa ($154 US.)

A Lomas travel representative was always available in the hotel lobby for those of us traveling through TransGlobal or FunJet. Our rep checked us in while we relaxed and sipped champagne. We did not get the king bed we had requested our first night, but when we entered the lobby on the second day, the Lomas rep had arranged for us to be moved into another room that was perfect!

Be sure to get your safe key, towel cards, hotel map, and room keys upon check-in and you'll be set for a great vacation!

  • Stayed: January 2005
    • Value
    • Rooms
    • Cleanliness
    • Service
82  Thank lr2522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 29, 2005

I'll make this short and consise;

We stayed at the resort from January 21 to 28.

Check in was fine. We booked our first 4 days at the resturants without reservation problems. We liked to eat at 8pm so this didn't seem to cause problems with the resturants. Loved the Italian. Absolutely a world class meal. Cocotal and La Isla were great. JoJo's and the Oriental were OK. Much of this has to do with your food likes and dislikes. I can't say I had a bad meal. Try room service for a late afternoon snack if you have a late reservation for dinner. Food is great and delivered quickly.

We stayed in the Ocean Front Suites in building 20. Disco was loud but as another reviewer said, "If you turn on your air conditioning you don't really hear it". We didn't find it a major problem. Two afternoons we didn't have water for about an hour. Again not a huge problem.

We spent everyday on the beach. Gabriel was a great waiter and kept the drinks coming. Didn't spend any time at the pool so can't comment.

Over all we had a great and relaxing vacation which is what we were looking for. El Dorado is not a party palace but a great resort if you're looking to relax, meet other great people, enjoy some great food and drinks and the sun.

We would go back again.

29  Thank PeterMToronto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 27, 2005

We have travelled all over the world, stayed at numerous all-inclusive resorts (including Sandals) taken six cruises and we can honestly say that this is the best resort we have ever stayed at and that the food beats cruise food. Ignore the negative comments you have read during some previous reviews as we stayed at EDR for two weeks (12 to 26 January) and can confidently say that many of the previous comments are not justified.

As we found most of the reviews useful before we went, the following is quite a lengthy review:


We stayed in a Garden View Suite 906. The room was spacious, clean and included a jacuzzi that always worked. There is a brown residue left after using the Jacuzzi, but that is just down to the local water and nothing to do with the resort. The view of the gardens from the room was excellent.

We went to see the casita of a Canadian couple we met (hello Cindy & Dave from Vancouver) and we can honestly say that the extra cost for a casita is not worth it. Apart from a DVD player and an outside shower, the room was very similar to our own. In fact our shower was better and a lot bigger.

There are also more pools around the casitas, but everyone can still use the facilities. The casitas are also a bit out of the way and our room was in a much better central location.


We ate at all the restaurants (apart from the evening at the La Isla, which only opened as we were leaving). The food at all the restaurants was excellent, especially at the Italian. All the meals are four courses and we cannot understand the complaints about small portions. We always left the restaurants feeling satisfied and we are not exactly the lightest eaters in the world. We can only reiterate that if you feel hungry after a meal at the EDR, you have got a problem!

The food at the other restaurants was also excellent and satisfying. The atmosphere at the Mexican restaurant was a little low key and does need livening up a little bit. We see Mexico as a lively vibrant place and not the dull and quiet place the Mexican restaurant is, although we did enjoy the food.

We ate all our breakfasts at the Cocotal restaurant. This offered a choice of an a la carte or buffet breakfast. This was always quiet and we never queued, unlike at the La Isla where we always saw a queue for breakfast.

As we stayed for fourteen nights we were able to get reservations four days in advance with no problems. We can, however, appreciate the problems you would have if you were only staying a few days. We also had one or two problems waiting for our appointed time and once at the Oriental restaurant we waited nearly a hour before getting a table. This was caused by big party sizes.

We spent most of our time after our evening meal in the Martini Lounge. This was a quiet non-smoking bar with excellent service from Teresa. We are not big drinkers and did not go to many of the other bars in the evening.


The vast majority of the staff are wonderfully friendly and offer excellent service. Try a few words of Spanish and give them a small tip (a couple of dollars) as they work really hard. We can honestly say that there was only one member of staff we considered surly (on reception) and the rest were brilliant.


The hotel grounds outside the Garden View Suites are beautiful. The area around the Casitas is also well designed and looks great. The beach is not the best we have ever seen and the sandbags are noticeable. A bit like beached whales. You also need shoes if you want to go in the sea. We can honestly say that it never spoiled our vacation.

The "smell" was there, but you only notice it if you are behind the casitas. The vast majority of the EDR is not affected by the smell and it is not a problem.

In conclusion, we had an excellent vacation and we would fully recommend the EDR to anyone who wants a relaxing vacation, with excellent food, great service and in wonderful surroundings. We have already booked for next year.

46  Thank WakefieldWanderers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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