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“Honeymoon - Sept 2008- Excellente!”

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El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Maple Ridge, Canada
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Honeymoon - Sept 2008- Excellente!”
Reviewed May 15, 2009

Just a quick review.
Great resort for honeymooners! They make you feel really special. MUST book the Casitas.. they give you that lil bit extra.

Yes the sandbags on the beach are ucky, but they are there for a reason. Unfortunately when were there in rained for 3 days. and we were only there for 7.
BUT when it was sunny it was fantastic. When it wasnt it was still perfect for soaking in the Jacuzzi and gazing out the window with a glass of champage!

The restaurants are good but a lil too fancy for me. LOVED the room service breakfast french toast with almonds. YUMMY!

I had no problems getting a cabana by the beach in our section, just wake up early and put your shoes on it. There really was plenty of cabanas for each section so you don't HAVE to do that. im just nutty about the beach!

All in all great resort, just wish it had been sunnier!

oh and almost forgot, massages over the ocean - FANTASTIC!

  • Stayed September 2008, traveled as a couple
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Helpful?
1 Thank EricaBunnee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Edmonton
Level Contributor
59 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 28 helpful votes
Reviewed May 14, 2009

We were at the resort for two full weeks. What a fantastic place. The rooms are beautiful and well kept. The staff is simply wonderful...kind, attentive and friendly. Best service I've seen yet. The food is very well done (with the exception of coffee, yeah...Canadian breakfast coffee is very different from Mexican breakfast coffee). We spent some time touring, a lot of beach time. Partying in the evening. The entertainment was very good. We did a lot of dancing :). The beach wasn't great, pretty rocky but we went to enjoy the sun, not to swim.

  • Stayed April 2009, traveled as a couple
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Helpful?
Thank Madony
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
London
Level Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 13, 2009

We were there on our honeymoon and I would go back there tomorrow if I could.
The food was the best, a la carte at every meal and the waiters were brilliant, helping you to decide what to have if there was anything you were unsure about.
The resort was all perfect as you can see from the pictures, nothing more to be said, not a thing to complain about.
Finally our consierge's Juan Carlos and Eddy were brilliant, they couldn't do any more for us, booking our evening meal times, aromatherapy in the room in the evening, any questions they were there to sort it out.

Highly recommended

  • Stayed April 2009, traveled as a couple
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Helpful?
1 Thank Jeff_00123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
glasgow
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 13, 2009

traveled here on honeymoon mid march. We have both worked within hotels and bars on a management level and we are a couple of years shy of 30, so after spending four thousand on a standard suit we did expect our monies worth. I have previously visited iberostar tucan resort and believed that since this was a hell of alot more money and a star up that this would be even more amazing.
the service from the waiting staff varies, breakfast and lunch service was usually poor but its a different story for dinner even if its the same waiter (must be when they make their tips, eh?) the room was nice, expected some special touch for our honeymoon there wasnt any as we went away 30 days after we got married and there was no way we were paying nearly 100 quid for dinner on the beach.
the food was great, the chefs know how to cook, there is no doubt about it.. but i would avoid the health bar and the pizza bar, if you are lucky to get what you order its sadly not worth the wait.
The gourme choice, as nice as it is lunch an dinner, sadly becomes too much after a week and you will find yourself lusting after a big tub of ice cream and a spoon or a massive bowl of veg (dishes are very heavy on the protien) i found it strange that a spa resort didnt provide healthy , filling options infact i came home with a very irritable stomach that im still recieving tests for.

the pool facilities were very very disappointing, if you want to pay a couple of thousand more you can update to castia's it would seem that even the sand over that area is less corse and there are generally empty sun loungers, beach loungers and hamocks galore...which you cant touch if you didnt pay the extra. So the pool area, people put their towels down on the sun beds at 6am then reappear at 10 to make use of them despite the hotels policy that if you leave your property for more than 45 mins it will be removed...doesnt happen. and what makes it worse is the fact that everyone doing this claims not just the large sunbed but two loungers either side!! you want to go swimming? ditch that idea unless you like cold pools are are happy to stay from 6am onwards as its not unusual for guests to steal each others spaces.
The other thing we did notice is that there are loads of broken tiles in the pool especially the under cover one.

enteratinment: when we went in march it was awful, its mainly a poor covers band and only the over 50's seemed to find any appeal in it. If not the band it was dancers.

good points:
the oriental restaurant was really good, cant fault the sushi! (maybe i should wait for the test results first though but it was excellent)
its adults only
the house wines were really good, no need to pay extra for a wine on the menue!
the waiter service for dinner was generally what you would expect for a 4 star in the uk
24 hour room service
friendly staff
the salt water pool has fish in it (apparently there are also barracuda in there)


bad points:
waiter service was inconsistant which is a shame
the whirlpool bath 1. noisy 2. pretty old, our plug didnt work and needed to refill after a few mins
there is the hard sell from the concierge, just stay clear if your not interested, they arent there for any other reason
the price of the spa treatments and any extras at the resort are rediculous which is a shame
the lack of sun loungers and people hogging the few that are provided
the brocher also fails to point out that the majority of all the pools and bars listed are actually in the casita area and are small and identical, again if you arent paying the extra, no sun lounger for you.

conclusion? really dont think its worth the money, you can get far better for your money else where in mexico and wouldn't go back in all honesty.

  • Stayed March 2009, traveled as a couple
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Helpful?
3 Thank the_healer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
British Columbia
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed May 11, 2009

Like others have reported, after reading the negative reviews for several months we wondered if we made a mistake by choosing this resort. However, from the moment we stepped in to the resort we realized that we had in fact made the right choice. Express check in was quick as it should be. We stayed for 10 nights in a Jr. Jacuzzi ocean view and enjoyed every moment we had at the resort. The food was not only wonderful but plenty as well. My husband is over 6' tall and 240 lbs.and he was completely satisfied. The service can't be beaten. Food and drinks are always served from the correct side. Even though it is an all inclusive and it is stated that tips are included in the price, we did tip because we felt that the workers were deserving. We never had the impressio that anyone was waiting for a tip rather that they were excited when they noticed that a tip had been left. Would also highly recommend the couples massage. If a day trip is planned would recommend Lomas. We prearranged our airport transfer with them as well and booked our excursions with Joaquim and Pacco from Lomas once we got there.
We knew not to expect much of the beach and did not care. It is nice that this is strictly an adults only resort and we did not have to put up with screaming children and mothers/fathers. On the other hand, we did find some groups of adults to be rather loud and abnoxious with spilling their drinks and dropping cigarette butts and you can't fault the resort for that. The grounds are absolutely beautiful and the workers are continually maintaining them. We do plan to return...maybe next year.

  • Stayed April 2009, traveled as a couple
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Helpful?
2 Thank JL09
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cheshire
2 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed May 11, 2009

Hotel, grounds and room were really beautiful. Our room was spotless, had a four poster bed and double jacuzzi bath overlooking the beach! Sandbags weren’t an issue for us – they’re nice to walk along and see the fish!

Food was really lovely, room service very fast and fresh. Beach cabanas were like double beds and plenty of them. All inclusive champagne at reception was nice!

Brilliant trips but I wouldn’t pay full price for a small plane to take you to Chechen Itza. The sales people sell it as luxury and a very fast alternative to going by coach hence worth the price. We had a really old Cessna 337 plane and had quite a wait at the airport departure lounge and also again for a taxi to take us from the airport to the pyramids. It did save us time and was a nice experience but not worth the full price.

Staff were very friendly and the beach couples massage at sunset was gorgeous! We would go back anytime!

No dislikes at all - fantastic place!

  • Stayed May 2008, traveled as a couple
    • Value
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Helpful?
4 Thank RLECheshire
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wales
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed May 6, 2009

Just returned from this fabulous hotel. Great food, fabulous service, beautiful room & would return. But why, oh why, in the middle of the 'swine flu' epidemic when the hotel was one-third full would some guy (presumably in an air-conditioned office away from all the hard work put in by everyone else) try and charge $120 to keep the room for 2 hours???
Casitas suites are the only rooms to stay in. They are first class. Staff exceptional throughout but constantly trying to push 'timeshare' tours.

  • Stayed April 2009, traveled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank adrian_vanessa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Royale, by Karisma

Property: El Dorado Royale, by Karisma
Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Green Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico

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