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“Best Holiday in 40 years of Travel”

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El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed June 6, 2014

Just got back from two weeks at the El Dorado Royale 22nd May - 5th June and without any doubt this has been the best all round holiday " Excelente " is the word used a lot and I know why.
We had Ocean Front suite 308 with swim up pool and views to the sea. Room had a fabulous double Jacuzzi , walk in shower room and double wash stand , Matt and Emma Thomsons reps gave us the full brief and 100% top marks to them for the two week stay. With so many gourmet restaurants to choose from and with the open choice of eating times coupled with fabulous service from all the waiters and truly some of the best choices you could wish for. Our favourite was the D'Italia restaurant ( hard to make a favourite ) but all were great and you can even watch the croc's at the Santa Fe restaurant ,from a balcony I hasten to add. Great tours available ,we chose the Silver Dolphins ,Captain Hook, Speed Boat ,and of course the unforgettable
Coco Bongo show night club , yes it was 4.30am when we got back to the hotel but you must go and see the show! Service on the beach and poolsides faultless ,spotless and the gardens all around the complex are pristine. The golf buggy is a must to look out for and there are plenty of them to shorten the internal journeys. Christian keeps you all active with sports etc, and when having buffet breakfast ( menu choice also available) at the Cocatal Enrique,Carlos and Antonio look after your every needs. So to sum up Yes you can a bit more and choose the Al Acarte
El Dorado Royale Casitas, but for us we could not have wished for more!
EXCELENTE without a doubt look no further when going to Riviera Maya.

Have a great holiday Rod & June

  • Stayed: May 2014, traveled as a couple
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8  Thank rod b
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded June 7, 2014

Dear Rod & June,
Many thanks for your review and I’m very happy to know that we, here at El Dorado Royale Resorts, we able to provide you with an excellent vacation experience along with the team of Thomson. I have passed your comments to all staff, especially the employees mentioned as there is nothing better than to be acknowledged by one of our valued guests. Your praise will definitely encourage and motivate our staff.

It was a true pleasure to be your hosts of this holiday and we all hope that you will not leave it too long before you chose to visit us again.

Best Regards
Beat Müller
gm@eldoradoroyale.com.mx

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4,576 - 4,582 of 10,352 reviews

Reviewed June 6, 2014

Everything was exactly as advertised or better. The help was very accommodating and nice. The food was good and plentiful. Their restaurants are really first class and the bars were excellent. They had a beautiful beach and many swimming pools. I would say that it was an extremely pleasant and satisfying experience. If I go again, I will go to the Casitas which are even nicer.

Every building has it's own concierge. I had one almost outside of my door. It was manned by two beautiful young ladies who were extremely helpful during my stay. Their names are Erica and Amy and I truly enjoyed my experience with them.
Gordon

Room Tip: Casitas are very nice and private. Each casita opens onto a swim up bar of it's own.
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  • Stayed: May 2014, traveled with family
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1  Thank Gordon H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded June 7, 2014

Dear Gordon H,
Thank you for reviewing your recent stay here at El Dorado Royale. It was terrific to read that you felt it we are an amazing property and truly appreciated the constructive feedback from our staff, Erica and Amy will be happy to know that you have mentioned them.

It will be great to welcome you back in the near future for another memorable vacation.

Warm Regards
Beat Müller
gm@eldoradoroyale.com.mx

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Reviewed June 6, 2014

Travelled to El Dorado with a group from Memphis. Stayed in the Ocean Front room in the 200 section which overlooks the ocean and the pool. The rooms was incredibly nice and all of the restaurant and other staff members have been friendly and willing to assist.

We opted for a couples massage in the Naay spa. Dominic and Javier took care of us and were awesome! My wife said it was the massage she has ever had.

Will definitely return here!

Room Tip: Choose an ocean front jacuzzi room in the 100-500 section.
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  • Stayed: June 2014, traveled with friends
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2  Thank brancoop
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded June 7, 2014

Dear brancoop,
We have been honored with a review not only from an expert traveler such as yourself, but also for letting us know that being in a group did not affect the personalized service that we intend to provide to all our beloved guest. Your lovely review constitutes a great motivation for us to keep improving our team work and personalizing our services.

We would all be very pleased to have you back for another memorable vacation.

Warm Regards
Beat Müller
gm@eldoradoroyale.com.mx

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Reviewed June 5, 2014

Beach was well maintained. First 60' of ocean fairly rocky. Resort served great food. Few Buffets in this all inclusive ensured fresh a-la-carte meals. Rooms spacious with 2 person whirlpools, separate shower/toilet. Balcony or patio okay...lounger in pool best. never leave your suite... sunbathe in your private oasis, dip in your shallow private pool or dip in the canal, order room service. friendly. a couple of days of orientation required to secure bearings then was able to manouver flawlessly between bars, restaurants, pools and room. Up grade to sister resort not required as top notch.

Room Tip: Get a swim up room
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  • Stayed: May 2014, traveled solo
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2  Thank SmithsFallsCanadaDad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded June 6, 2014

Dear SmithFallsCanadaDad,

We have had a great pleasure reading your wonderful review.
Thank you so much for all the kind words addressed to our facilities, services and, most of all, our staff.

Looking forward to receive you, once again, at El Dorado Royale, a Spa Resort by Karisma for another memorable vacation,

Sincerely,
Beat Müller
gm@eldoradoroyale.com.mx

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Reviewed June 5, 2014

Stayed 20/05/2014 to 03/06/2014 Fab holiday one of our best even with a tropical storm for 2 days before leaving Mexico. Special thanks to Maggy Fuente and Jovany Rosas at the Quiet Pool Bar - Service second to none and always with a smile also thanks to Antonio who provided towels water fruit ice cream and much much more! Stayed in quiet area which was wonderful. The maitre de in the Italian by the lobby went above and beyond to make sure you had a special evening together with his staff and the food was to die for. Can't wait to revisit. My husband went fishing and caught a 78lb yellow fin tuna and on his second trip caught a 200lb sail fish so he was well pleased!

Room Tip: stayed in 5218 in quiet area next to beautiful quiet pooland swim up bar
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  • Stayed: May 2014, traveled as a couple
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3  Thank angela k
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded June 6, 2014

Dear angela k

It feels very rewarding to hear that our services have gone beyond our clients expectations.
It is great to know that you got to enjoy the activities that this beautiful country has to offer.
It will be a great pleasure to welcome you once again for another memorable vacation.

Best regards,
Beat Müller
gm@eldoradoroyale.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 5, 2014

I recently visited El Dorado for the second time. Our family had the most amazing time despite the weather being rainy. We took a fun bike tour around the resort which I highly recommend. Request Daniel and Christian from K-team as the guide. He was so entertaining, knowledgable, and fun! The entertainment staff really helped to make guests enjoy the resort. My dad played in a volleyball game on the beach with them and had a ball. Daniel especially made the pool fun by letting my dad play party music. He made our family have so much fun! I can't wait to go back to paradise!

Room Tip: The casitas are lovely! We stayed there last year. This year we were in 4200 building. It was a gre...
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  • Stayed: June 2014, traveled with family
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Thank awade41
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded June 6, 2014

Dear repeating guests

It has been really nice reading your sweet review on your recent holiday at El Dorado Royale, a Spa Resort by Karisma.
We heartily appreciate your kind words and the whole lot of new guests we may gain thanks to you.
Hoping to receive you again in sunny at El Dorado Royale, a Spa Resort by Karisma,

Kind regards,
Beat Müller
gm@eldoradoroyale.com.mx

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Reviewed June 5, 2014

Returned 21st May 2014, My husband booked this resort as a surprise for my 50th birthday along with the help of Ashley at Thomsons in Shipley, I have to say it was paradise so a big thank you to both of you it blew me away, from start to finish it was bliss, the swimup room was great the staff are amazing and the food and drinks available were vast and fab....it was so good we have just booked to go again in 2015... if you choose this resort you will not be dissapointed we can't wait to go back and see all the staff who looked after us in particular Maggy and Jhulio at the Sensi Mar pool along with Antonio the pool man nothing was too much trouble. Alot of effort goes into making the resort as good as it is and mostly by staff we do not really see or acknowledge so they really deserve a big thank you as well, see you all in April 2015 we cannot wait.

  • Stayed: May 2014, traveled as a couple
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1  Thank Susan W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded June 7, 2014

Dear Susan W,

I will have to say that we are thrilled and so excited to know that we have guest such as you with so much confidence and faith that will be comming back on 2015.
I am pleased to read that you enjoyed your experience with us overall and gave us high marks on the service. Please do not hesitate to contact me prior to arrival so I can ensure you have the Ultimate "Dorado " experience-

Many thanks
Beat Müller
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
Price Range: $324 - $1,105 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico

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