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“2nd visit - what can I say - the place is wonderful”

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El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed April 12, 2014

We stayed for the second time in September 2013 - cannot speak highly enough about the resort - everything is wonderful and the staff are a credit to the resort - nothing is too much for them and the friendliness is overwhelming - we will be visiting again this year because we cannot find another resort that we think would compare with this one!

  • Stayed: September 2013, traveled as a couple
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Thank JAZANDLEANNE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded April 13, 2014

Dear friends from United Kingdom,

Thank you so much for a prereview, we apprecietaed. It will be more than a pleasure to recieve you once again. Please do not hesitate to send me an email in order to know when will you be arriving we will be more than glad to be in touch.

Looking forward to welcome you back at El Dorado Royale, a Spa Resort by Karisma

Yours sincerely,
Paula Negrete
gm@eldoradoroyale.com

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,895 - 4,901 of 10,503 reviews

Reviewed April 12, 2014

5 * all inclusive, fine food, 9+ top restaurants. Excellent facilities and entertainment. High standard of hygiene, many bars. Great service, impeccable gardens & numerous swimming pools. By far the most professional resort I have ever been to in the world. But, be aware of the Time Share sell/offer made under a different name (basically called Membership). Just check all the actual costs if interested, before you sign up and ask how much would each of you pay per week in addition to the purchased weeks membership........... You will be told they do not sell 'time share', but make your own mind up as no doubt the soft sell for you to see some magnificent apartments and have their use by becoming a member may well whet your appetite to learn more. Buyer beware.

Room Tip: The 54 block is in a quieter area close to an excellent beech bar, sandy beach and really good servi...
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  • Stayed: April 2014, traveled as a couple
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1  Thank Mike L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded April 13, 2014

Dear Valued Guests,

Dear Mike L,
We would like to thank you for choosing El Dorado Royale, a Spa Resort by Karisma for your recent stay,
Thank you so much for this wonderful comments and the five star rating. Please be sure that all your points of view about the member club have been noted and will be passed along to the respective department manager in Exotic.
Please do not hesitate to send us an email next time you are coming so we can put the notes you do not wish to be invited to the presentation from the Exotic Travelers.

We you may offer us the privilage to serve once again.

Sincerely yours
Paula Negrete
gm@eldoradoroyale.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2014

Booked this as a break away for me and my mum and was just the most relaxing holiday ever. From the flight with Thomson Dreamliner to arriving at the hotel and checking in, everything was just WOW! I have never met such friendly, happy helpful staff with everyone so willing to help with anything. Room was incredible and the view from the balcony was beautiful. The pools, beach and entertainment were all faultless and we never found we had to wait long for dinner or get up early to reserve a sun bed as there was so many available. The private concierge cannot do enough to help you and waved when you walked past, just so friendly and helpful, nothing was ever too much bother. Would go back in a heartbeat, it really was a dream holiday.

Room Tip: Have a high sea view rooms as the view was beautiful
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  • Stayed: March 2014, traveled with family
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1  Thank 154Ruby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded April 13, 2014

Dear 154Ruby,

It feels very rewarding to hear that our services have gone beyond our clients expectations.
Comments like yours constitute some good motivation for us to keep working to achieve our guests’ satisfaction.
It will be a great pleasure to welcome you and your mom once again for another memorable vacation.

Best regards,
Paula Negrete
gm@eldoradoroyale.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 12, 2014

We arrived on 25th March and from arriving at the Casitas main check-in and meeting Carlos, things were absolutely brilliant all the way--Our swim-up suite was fantastic and we had excellent concierges in Francisco and Marlen and we had probably the best bartender on the complex in Ceaser.We had heard from a few of our friends about El Dorado Casitas and everything they said was true--We met lots of wonderful people ---It is a beautiful place--It poured with rain the day we left---I don't think it wanted us to go--We shall return !!

Room Tip: Book into swim-up suites and try and get the Casitas where Caesar is bartender
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  • Stayed: April 2014, traveled as a couple
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Thank Christine D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded April 13, 2014

Dear Mr and Mrs JTDD,
aThank you for your wonderful remarks, we are more than happy to know that you have enjoyed all of our facilities and specially the service of the Staff, which is intended to make you feel at home.
Many thanks for your recommendations; we will surely welcome you anytime.

Warm regards
Paula Negrete
gm@eldoradoroyale.com.mx

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Reviewed April 12, 2014

Fabulous time at the Eldorado Royale.A swim up junior suite which has everything from jacuzzi for two.Stocked mini bar and 7ft bed.The food is fantastic with a great selection of food accross the nine restaurants.The all inclusive drinks are outstanding with Grey Goose Vodka Glenlivet whisky and great cocktails.
I shall go back next year.

Room Tip: Swim up sea view .
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  • Stayed: January 2014, traveled as a couple
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1  Thank Donnie R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded April 13, 2014

Dear Donnie R,

It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma.
We are delighted to read that you spent a most wonderful holiday with us and found the only Gourmet all inclusive experience of the resort very pleasant.
Thank you for the compliments about our resort and we look forward for the opportunity to serve you again soon in your second home!

Kind regards,
Paula Negrete
gm@eldoradoroyale.com.mx

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 11, 2014

My husband and I went to the El Dorado after Christmas in 2013 and loved it! Our room was wonderful, I didn't think we would use the jacuzzi tub but we did and it was wonderful to relax in. We were in the 900 block of the resort and I liked our location it was central to everything but had a little more privacy then the other rooms. The food was wonderful and the beach was the best over on Maroma side with the big sand bags, the ocean was too rough on the other side but thanks to the sand bags we were able to do some good snorkeling. We really enjoyed the food and were not bothered by the dress code at any time and we are pretty casual dressers. For an excursion we went to Xel Ha and had a great time there. The fish we saw there were the most beautiful and amazing! We would go back to this resort in a heartbeat! My only criticism is that that they did a poor job of letting you know of the activities for the day, other resorts we have been at gave out pamphlets the night before, they had a TV channel that you had to wait for it to cycle through, we ended up not seeing any of the entertainment. My other criticism would be the lack of good TV. They did not have any current programming, we had to watch Friends reruns the whole time. Overall this resort was wonderful!

  • Stayed: December 2013, traveled as a couple
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Thank Michelle A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded April 15, 2014

Dear Michelle A

Thank you for your review and I appreciate your honest opinions of your experience at our hoteI.
I thoroughly enjoying reading your feedback and i'm happy you had a great vacation. Great food , perfect location and superior service are just a little of what we offer at the Hotel.
Will certainly be taking all comments you have made into consideration and on your next visit , we will be sure to so you firsthand the improvements that you have helped us to achieve.


Warm regards
Paula Negrete
gm@eldoradoroyale.com.mx

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Reviewed April 11, 2014

My husband & I stayed at this beautiful resort we couldn't have asked for anything better. The staff was great very helpful & always there to make us comfortable. The restaurants were great especially Jo Jo's had lunch there everyday. Will come back next year

  • Stayed: March 2014, traveled as a couple
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1  Thank Nunnie354
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Gerente at El Dorado Royale, by Karisma, responded to this reviewResponded April 13, 2014

Dear Nunnie354,

Thank you for your recent review.
We are pleased you enjoyed your stay and were so well looked after by the team
here at El Dorado Royale, a Spa Resort by Karisma.
We will make sure our team in JoJos see your kind comments. They will feel so glad.
We look forward to welcoming you again.

Sincerely yours,
Paula Negrete
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Luxury Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
Price Range: $321 - $1,130 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico

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