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“Beautiful resort complemented with great service and food.”

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El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Reviewed November 25, 2013

It's a great resort with fabulous scenery everywhere. The service staff are very helpful and friendly. Our pool butler Erving, even knew card tricks!

There are many restaurants to choose from and food in some of them is exquisite. Also, I loved the fact that there was wifi available everywhere considering that it is such a big resort.

These guys really give a lot of attention to even small details to make your stay memorable. Me and my wife had a great time there and will definitely go back.

Room Tip: For a bit more money, try getting your room upgraded to Casitas. The ocean front, swim up rooms are...
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank P S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this reviewResponded December 20, 2013

Dear Guest from Toronto, Canadá,

Thank you for sharing your feedback on Tripadvisor. We are glad to know how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations. Your comments are extremely important to us, as they motivate us to continue improving our services.

We look forward to welcome you back at El Dorado Royale, a Spa Resort by Karisma, your Mexican home.

Kindest regards,

Sincerely yours,

Francisco Jorge
General Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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4,922 - 4,928 of 10,076 reviews

Reviewed November 24, 2013

Started a little rocky as they "upgraded" us because they overbooked the individual casitas. All was made right the next day. Beautiful resort, excellente' service and outstanding gourmet food. Will definitely go back. Casita's felt like our own private resort. For those who know Disney service, they have nothing on El Dorado' Royale'.

Room Tip: Casita's as we found out all ground floor rooms were great. Direct access to pool and beach.
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Brent W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this reviewResponded December 20, 2013

Dear Guest from Clarkston, Michigan

First, we want to thank you, for taking the time sharing your comments of TripAdvisor, It was a great pleasure welcoming you to El Dorado Royale, a Spa Resort by Karisma. Rating us with the 5 stars, even when you did not have a good begining; we are delighted to read that you spent a wonderful holiday with us and found the accommodation, staff and ambiance of the resort very pleasant and friendly.

Thank you for the compliments and recommendation about our resort and we look forward for the opportunity to serve you soon in your Mexican home!

Kindest regards,

Sincerely yours,

Francisco Jorge
General Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 24, 2013

We just returned today!
PREAMBLE: My husband and I are HGVC members who exchanged through RCI to go to this adults-only, all-inclusive resort to attend a destination wedding. We booked for 8 days, which was 4 days earlier than everyone else was arriving so we could enjoy the resort for ourselves. Reviews are always tricky depending on a person’s own previous experience with resorts and what they expect out of a vacation. This was our 5th trip to Mexico; our 2nd trip to Cancun, Riviera Maya and have previously traveled to Cabo San Lucas twice, and more recently to Puerto Vallarta.

Transportation: 20 minute taxi drive to the resort. We purchased a private VIP ride with Lomas Travel before arrival. In the airport, always walk directly through the pandering of Timeshares and excursions to avoid delays in getting to your resort. Usually the resort will offer some sort of upgrade if you go through their own presentation. We were surprised that for the private pay-service, that we had to wait nearly 30 minutes in the heat while we waited and watched people come and go in shared-rides, which was disappointing. We were finally picked-up in a well-appointed Lincoln Navigator and the staff was courteous and attentive.

Resort Arrival: Arriving at the resort was an amazing experience. Filipe, the Bellman, warmly greeted us and checked in our luggage until we could get to our suite. The lobby is beautifully appointed with a gorgeous reflecting pool expanding the length of the lobby with champagne welcoming the guests as they arrive. As an RCI members, we received VIP treatment and were taken into a private lounge to register. We were given wet towels to clean-up, and offered champagne or other beverage. Jorge was an amazing Concierge who registered us, discussed room options, set-up restaurant reservations, pointed out areas of the resort we would want to know, and answered the many questions we had about the resort. The registration process was quick and thorough. We did have to wait until 3 pm but soon we were so very happy to be heading to our suite in building 4, 2nd floor.

No wrist bands…yeah!!!!!

Rooms and Location: We read numerous reviews on rooms and locations available and here is the down and dirty from my own point-of-view:
Our own room was in Building 4, Room 412; a perfect view of the ocean....absolutely beautiful!!
Buildings 1-5: these Suites are truly Ocean-Front.
The ground floor Suites are “swim-up” suites.
Positive: you have walk-out access to water. 2nd and 3rd floor suites are truly the better deal regarding privacy and ocean view.
Negative: This space is NOT private…you share the water space with your neighbor; anyone can swim past your patio/lounge chairs; these swim-ups are along the main path; you cannot see the ocean because of low level foilage.

Buildings 6-16: Suites in the garden area. Beautiful grounds but no worries since you are probably not in your room much and if you are, you’re probably not looking out your window.
Building 17: Suites that may give you a view of the ocean but not ocean front.
Casitas: These Suites are on the other half of the resort. We had friends who were staying here but be prepared for the absolute seclusion of this area. Each “section” has its own swim-up bar, small pool, and padded/covered lounge chairs. The quiet is deafening with a ghost-town feel and most Casita guests said they ended up migrating to the activity of the two larger pools. These suites are larger, but all rooms hang back behind the pool/bar area and have extremely limited views of the ocean. Same issue with the swim-ups; the privacy is also limited on the ground units as if you are sharing a porch with guests on either side. After viewing our friend’s expensive up-grade to the Casitas, we were very happy with our ocean-front suite.
Overall, the palm trees are young and block any potentially great views of the ocean throughout the resort…especially the highest 3rd floor rooms, which was a great disappointment to many guests we spoke with.

Work-Out / Gym: Beautifully equipped facility. Manuel is the resident trainer who is ready, willing, and able to introduce you to the equipment or help with your work. Incidentally, after three days of doing my own workout, he talked me into a circuit training session which left me with extremely sort muscles for the next few days. My suggestion is not to take on a new routine on vacation but certainly see Manuel while you’re there.

Spa: There are multiple locations and options but we are just not into the Spa experiences, so we cannot comment on it.

Restaurants: This resort has "GI" insignias all over, which stands for Gourmet Inclusive. We found it interesting though because overall, the food was good, but did find a few incidents where they missed the mark. All restaurants operate on the “Mexican minute” so don’t head to the restaurant starving since it can take more than 30 minutes to see your first morsal of food. Also, understand that all appetizers are just that—an app-a-teaser. They are about one to two bites.

Breakfast: Cocotal is the only buffet you will ever see on the resort. It does, however, have an amazing selection of high-end breakfast food. La Isla has a much smaller buffet to get you started but also has a menu to order from. They also have an amazing Champagne/Bellini and Bloody Mary Bar at breakfast….its vacation for heaven-sakes!! Kampai also has breakfast. Room Service (included and available 24 hours daily) was our favorite which was beautifully presented, delicious food, and probably quicker service than the restaurants.

Lunch: JoJo’s is the most central location for lunch and Sammy was our personal favorite waiter who will definitely take care of you. There is also a bar adjacent to JoJo’s with swings that is central to the resort. La Isla has a beautiful lunch. LaCabania Pizzaria lacked flavor and the concept of “pizza”….enough said. Not on the map was a small bar/grill at the southern end of the resort, was the only place you could go in your bathing suite without putting on a cover-up and shoes. They served a buffet outdoors and had the best restaurant view of the entire resort…which was on the beach! They served a different course each day, including the most amazing shrimp, chicken, and beef kabobs. William will definitely take care of you there.

Dinner: Santa Fe – their brand new restaurant that has absolutely amazing food with an adjacent swanky bar called Bellini’s. Candle Light Dinner – an up-charge but definitely worth it. A private, romantic dinner with 4 courses of great food, romantic music, sand at your feet, and the ocean just beyond. We chose the lobster (another up-charge) and were delighted with our choice. D’ Italia Casitas – Four in our party were seated in the wine room and received impeccable service and amazing food.

There are “advertisements” all over the resort that they have paired-up with Kendall Jackson Winery (my favorite wine), but you cannot get a glass of it anywhere. You can buy a bottle for $45 but if you don’t finish it, they will cork it and have it there when you return to that restaurant, hmmm.

Disappointing: Fuentes Culinary Dinner Theater – Ridiculous as it is, you have to arrive 40 minutes early just to get a table worth the view. The ambiance is delightful and energetic but the service was a little slow. We arrived 30 minutes prior to our 7 pm (the only seating available) reservation and were seated in the 2nd row to the side. There are large screens to see the “show” but it was poorly choreographed. We did not get any water or drink until well after 7 pm and after listening to the banter for awhile, the tiny first-course did not arrive until well after 7:30. The main course (pork) was tough and not edible. Enough said.

Pools: There are two main pools. There is usually no problem getting chairs, and there are countless lounge chairs and cabanas available at the beach and near the pools. Towels are readily available without a towel card…yeah!!!

Fuentes Pool (farthest south): Where all the activities are held. See Victor for some great bike-riding action and Orlando for water aerobics and other things to do. There is music at this pool, volleyball, and the water aerobics. There is a great swim-up bar but if you choose to lounge around, then Angel will take excellent care of you with beverages!

La Isla Pool (most central): Large pool but no music. Swim-up bar and countless cabanas.

Disappointing: Food is NOT available poolside. This was a big surprise and disappointment since we find that to be one of the most enjoyable things to have on vacation. We have been to countless resorts over the years and have never heard of this. Sadly, you also cannot even get food to go and bring to the pool.

There is no such thing as the quick snack around this resort since they just don’t exist.

Ocean: This is not a swimmable beach but it is beautiful to walk along or find a beach chair or cabana and William would be happy to bring you a beverage. There is a “Saltwater Pool” closer to the side of the Casitas that is swimmable. The beach sand is tan and extremely soft.

Excursions: There are many to choose from but we chose not to take any on this trip since we had many friends coming in daily and our friends were getting married on Saturday.

Weddings: Our friends got married here and they definitely do weddings right! The wedding took place at the Fuentes Beach Gazebo and was absolutely beautiful. The reception was at the Tucanes Pool-Side Bar and Gazebo and was also beautifully done and the food was outstanding.

Entertainment: There are a variety of shows throughout the week that you cannot miss. They all take place in front of Fuentes at the lounge. JoJo’s Bar stays open late as well as the main building Martini Lounge, Bellini’s Sky Bar and our favorite, an ocean-side bar with comfy seating directly across from Kampai restaurant. Most bars close at 5 pm.

Overall Impression: This is a beautifully romantic, adults-only, resort that is eco-friendly. The grounds are impeccable and the service is unparalled to other resorts we have experienced. The room and appointments are given great attention and the experience over all is a wonderful impression of excellence and pampering. The food was all-inclusive but it seemed only partially available to guests and was sometimes lacking. Staff were extremely friendly and eager to serve to make your vacation the best experience possible.

Room Tip: Choose Buildings 1-5 since they are truly Ocean View....Ironically they have a better view than any...
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
6  Thank dwyerdudes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Director General at El Dorado Royale, by Karisma, responded to this reviewResponded December 20, 2013

Dear Guest from Chicago, Illinois,

We really appreciate that you have taken the time to write this review with such a detailed description of our facilities, services and staff. I am sure that a lot of travelers will consider it really useful and clarifying. We heartily appreciate your kind words. It is really valuable information for other travelers when choosing their next destination in the Riviera Maya.

We feel very proud to acknowledge you feel so enthusiastic about your recent vacation at our premises and we hope this will not be your last visit.

Reading your feedback, I would like to thank you for all your valuable comments since they allow us to identify our improvement opportunities and certainly we are taking seriously your feedback and I see possibilities to improve so we will work on them. Passing the respective comments to the department Managers.

Hopefully we will see you soon again, enjoying another wonderful holiday in this paradise called Riviera Maya and your Mexican home El Dorado Royale a Spa Resort by Karisma.

Kindest regards,

Sincerely yours,

Francisco Jorge
General Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

Wow! What a resort! What an amazing hotel! Arrived by private taxi to El Dorado royale, quick and easy check in, with a glass of champagne in hand, can't be bad!
The bell boy will take your bags for you and take you and your luggage to your suite...
Carry your bags to your suite and make sure you are settled..
Room: We stayed in the junior suite with ocean view, what a view it was too! large room with super king bed, jacuzzi bath, his 'n' her sinks and shower. Mini bar which is stocked daily with beer, soft drinks and water and some snacks.
Maid service daily and always so many towels!!
There is no shaving point in the bathroom, be aware for
Electric toothbrush!
Food: wow, absolutely amazing, we could not fault the food at all. Cocktail has a buffet breakfast alongside a menu option. Our favourite evening restaurant was Santa Fe grill. A new restaurant, it's tapas style restaurant, do not be fooled when you see the menu, you are in for a big surprise, when you are in the restaurant, go to the side balcony and look over in the swamps.. You will see a family of crocs!
Kampai is very good... Food fab..
There really are too many to name and describe, but nothing is too much trouble for any staff and the food all of a very good quality and high standard.... Be prepared to be looked after and waited on! Everything is "a pleasure"
The resort is large and you will be given a map in check in, do make use of it, but don't feel daunted! once you get your bearings it really is easy.. The golf carts are always happy to collect you and you can't call your concierge to arrange a lift... Your concierge can help to make bookings for restaurants, this isn't always necessary however, some are busier than others... They can advise in this.... Don't get sucked in on the sales chat though and end up being sold a timeshare!
We used the shuttle bus to playa del Carmen, direct from the hotel. This will collect you at 6pm and bring you back for 10pm, good for a spot of shopping and for a change of scenery. This is only a short taxi ride for 300pesos.....
Leading to money! we were unsure on what currency to take, we took pesos, but the majority of goods are priced in us $ so a mixture of currencies would have been better,
If you can do the dolphin swim, do........it's an amazing experience!
DO NOT HESITATE -BOOK TODAY, YOU WILL NOT BE DISAPPOINTED, STAFF FAB, FOOD FAB, HOTEL FAB...... FAB FAB FAB!

Stayed: November 2013, traveled as a couple
2  Thank Fudd69
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this reviewResponded November 24, 2013

Dear travelers from Basingstoke, United Kingdom,

Thank you for sharing your feedback on Tripadvisor. We are glad to learn how much you have enjoyed your stay at El Dorado Royale, a Spa Resort by Karisma and that our facilities and service were up to your expectations.

Your comments are extremely important to us, as they motivate us to continue to improve our services.

We look forward to welcome you back at El Dorado Royale, a Spa Resort by Karisma, your Mexican home.

Kind regards,

Patric D. Loeser
Hotel Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 23, 2013

This hotel is beautiful, its our second time here and we are still impressed with it all from the gorgeous grounds, extremely comfortable room, to the service from the helpful staff. Unfortunately the weather wasnt good(rain) during our 2 week stay but managed to get enough sun to get a reasonable tan. The al a carte food in all the restaurants was exceptional. We like a nice drop of wine and found the house wines to be of a very good standard. The breakfast can be ordered from a menu or take buffet style and the buffet choice was very extensive you can even have a glass of bubbly or bucks fizz with your breakfast if you fancy. All in all a very enjoyable stay at this lovely hotel just wish the weather was a tad dryer !! at least you get an umbrella in your room.

Room Tip: Block 17 is close to the evening entertainment swing bar so can be a little noisy late evening but n...
  • Stayed: November 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank Graham K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this reviewResponded November 24, 2013

Dear repeating guests from Southsea, England, United Kingdom,

It has been really nice reading your detailed review on your recent holiday at El Dorado Royale, a Spa Resort by Karisma.
I am sure a lot of travelers will consider it useful and clarifying.
Really valuable information when choosing their next destination.
We heartily appreciate your kind words and the whole lot of new guests we may gain thanks to you.

Hoping to receive you again in your mexcian heaven El Dorado Royale, a Spa Resort by Karisma,

Kind regards,

Patric D. Loeser
Hotel Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 22, 2013

This was paradise! The staff was outstanding: from our amazing beach butler to our wonderfully detailed housekeeper. Food was excellent. I felt spoiled and completely pampered. We kayaked, lounged in multiple pools, enjoyed strolling on the private beach. I will be returning ASAP!!

Room Tip: The casitas are huge and an excellent value; much more convenient to the beach than the main hotel.
  • Stayed: October 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Bonnie H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this reviewResponded November 24, 2013

Dear guest from Houston,

In the name of Mr. Patric D. Loeser, Hotel Manager, we thank you for choosing El Dorado Royale, a Spa Resort by Karisma as your holiday destination and for sharing your experience on Tripadvisor.

We are very pleased to acknowledge that the friendliness of our staff made your stay unforgettable, our gourmet cuisine and well stock bars and the beauty and calm of our premises not only ensured you a memorable experience during such as especial and romantic occasion but also lived up your positive expectations about what your holiday should be.

In El Dorado Royale, a Spa Resort by Karisma we aim to ensure to our guests to “enjoy being a Star” during their holidays.

We look forward to welcome you back once again

Please feel free to contact us to help you enjoy your next stay with us.

With regards,

Patric D. Loeser
Hotel Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed November 19, 2013

The resort was beautiful. Service was excellent and the food was amazing. The only thing I would change is there needs to be a place to get food quickly while at the pool. The restriction for men not being allowed to wear tank tops at the beach restaurant should be amended.

We went in October hoping that there would be a Halloween party... The started out great with a few staff members dressed as Zombies, but quickly fizzled out. I would have loved a party! We even brought costumes.

Room Tip: The swim up rooms are amazing and definitely the way to go! There are no elevators, so a 3rd floor...
  • Stayed: October 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
1  Thank Cheryl P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
KarismaHotelsResorts, Manager at El Dorado Royale, by Karisma, responded to this reviewResponded November 24, 2013

Dear valued guests from Louisville, Kentucky, United States,

first of all thank you very much for your comments in the tripadvisor and that you have choosen our premises El Dorado Royale, a Spa Resort by Karisma for your holiday destination.

Our gourmet inclusive concept are a high end luxury cuisine and service is personalized which makes the difference in your experience as you mentioned that the dresscode need to be relaxed during lunch time we will see and consider your suggestions but gourmet is not just the food also the the ambience which need to be respected.

Our Halloween party was more a get together in the Maritini bar with some nice decoration and ambience.
As we have an luxury romanitc adults only hotel where the guests are looking for there romantic relaxing experience we just resticted it to the Martini bar área because we are not an party hotel and thank you very much for your suggestions/comments.

Best regards,

Patric D. Loeser
Hotel Manager
gm@eldoradoroyale.com.mx

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about El Dorado Royale, by Karisma

Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Spa Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Family Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
Price Range: $301 - $949 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico

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