We spent our 2 week honeymoon at the resort from 6 April to 20 April and, on the whole, were very impressed.
After an horrendously long wait in Cancun airport we were overawed when we arrived in the lobby but when we were shown to our Garden view suite we were less than impressed. There were somebody elses suitcases in the room and the first thing to hit us was the smell of damp - the cases were spirited away and we later suspected that our room had been rejected by someone else. We went back to reception to complain about the damp smell in the room and the fact that we could see black mould on the ceiling but came up against a very unhelpful member of staff who said he would send someone to our room to check the Aircon - they never showed up so we complained again and they said they would sort something the next day; needless to say we were told again the next day "sorry, try again tomorrow"
We also failed to receive our honeymoon package that had been booked through our tour operator Tradewinds and we were snootily told by the guest services rep that this was due to us only being in a Garden view suite and that the hotel had stopped doing the honeymoon packages for people staying in these rooms. Our tour rep said he would try to get this sorted but never did so we just decided to put it behind us and try to make the best of our stay.
Apart from the damp room and the lack of honeymoon package we still had a great time - the grounds are stunning and the Italian, Oriental, La Isla and Cocotel restaurants are all really good and we didn't find the booking system too difficult. The bars are great, especially the beach bar and the Martini bar where the bar staff are great fun - though we did get a bit bored with having the same one-man band in there every night - a bit like Groundhog day! The Tucanes pool and bar was our favourite daytime haunt as it was away from the main pool where 'Sexy' Fernando tries hard to keep the ladies entertained but, like the Martini bar, there was a kind of Groundhog day feel to his repetitive antics.
Being English we did feel a bit out-numbered by Americans and found that a percentage of them were disrespectful to the hotel staff who, outside of the lobby staff, were extremely hard-working and great fun if you take the time to get to know them. If you get the chance to go on a tour through some of the Mayan villages you will immediately respect these lovely folk when you see how they live - We felt very humbled and it put our complaints into perspective. A 'por favour' here and a 'gracias' there goes a long way to making these people feel better about serving you! If you take the time to learn a little Spanish we guarantee that the staff will be impressed and, along with the odd tip, will enhance your experience.
We were slightly disappointed with the beach - the sandbags, while necessary, are a bit of an eyesore but the sand is lovely and there are always plenty of loungers even if the shady palapas are a little harder to come by! Also, during our stay we found
the wind whipping across the beach quite uncomfortable and retreated back to the more sheltered pools.
If you're planning trips we would highly recommend Xcaret - we went to Xcaret and Xel-ha and thought that Xcaret was the best by far. Tulum is lovely - we thought Tulum was better than the long day out to Chichen Itza. Playa del Carmen is definitely worth a visit in the evening - we fell in love with the Bohemian feel to the place; just choose your restaurant wisely if you plan to eat! We decided to give Cancun itself a miss but could see that it would appeal to the party-going crowd. On the whole, we had a relaxed fun honeymoon and we left with a high opinion of the people and the area in general. However, our stay could have been made more comfortable if the lobby staff had shown us a bit more respect rather than turning their noses up at our 'cheap' room.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale
- El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico