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“"AN ABSOLUTELY STUNNING PLACE ! "”

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El Dorado Royale, by Karisma
Ranked #3 of 11 Hotels in Playa Paraiso
Certificate of Excellence
GreenLeadersGold level
Warrington, United Kingdom
Level Contributor
13 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
“"AN ABSOLUTELY STUNNING PLACE ! "”
5 of 5 bubbles Reviewed August 7, 2013

So where does one start ! Was it the greeting glass of champagne on arrival to check in ? Or the total attention to the whole process ? A stunning lobby and ambience !
Was it the stunning room (junior suite with jacuzzi)...Queen size bed, stocked mini bar (refreshed daily), pillows and cushions to die for! The huge size, clean modern room with its own special touches that make it just oozing first class. Or the huge bathroom with his and hers raised sinks and all the needs that you require ,jacuzzi and separate shower room for two ?
Was it the total attention to every detail ?
Turn down service every night ,beautiful modeled towels on the bed every night and lovely fresh smells !
Perhaps it was the fantastic array of food available in an abundance of restaurants with international cuisine to meet all tastes,of course with all served with impeccable ,smiling ,attentive waiters and management who could not do enough for you.
Or perhaps the super friendly shuttle service chatting,or a greeting from every member of staff from gardener ,bus boy,cleaner,barman,concierge,chef and every other member of staff that you pass at any time of the day.
Or perhaps the full array of international drinks served with pre dinner nibbles. Or perhaps the lunch nibbles brought to wherever you laid your head in the sun,or even the post lunch ice cream when you returned for more sun.
I think anyone reading this would be mad not to take up the fantastic opportunity to have a holiday of a lifetime which will spoil your choice for future holidays!
AS I STARTED THIS REVIEW.....
ABSOLUTELY STUNNING ! (AND PERFECT IN EVERY POSSIBLE WAY !)

Room Tip: I assume all rooms are great ....rooms with higher numbers are quieter .... Middle numbers slightly...
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  • Stayed July 2013, traveled as a couple
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Helpful?
5 Thank robintopchef
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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9,325 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (2,480)
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English first
Metairie, Louisiana, United States
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 7, 2013

We stayed six days in paradise in the 2500 Casitas. The personal attention to detail is amazing. The staff is so friendly and accommodating. The entertainment at night was high quality. Each section of the casitas come with their own personal concierge and bartender at poolside. The most popular expression they have is "my pleasure." However, it was our pleasure to have both Christian and Santiago there to assist us. We traveled to Playa Del Carmen to find a particular doll for my niece and were disappointed to return empty handed. After explaining this to Christian, he went after his shift on 3 separate evenings to find this doll for my niece. He took pictures and got prices and finally purchased the perfect doll for my niece. You can't get a better or more friendly concierge than Christian. He is numero 1 in our book.

Room Tip: The casitas are the way to go. I don't believe there is a bad room in any of these areas except...
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  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank Tommie D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Stillwater, Oklahoma
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
5 of 5 bubbles Reviewed August 6, 2013

If you are looking for a great all-inclusive resort that will help you cast your cares to the wind, El Dorado Royale is for you. The beach and grounds are expertly cared for and the amenities provided are wonderful. We enjoyed our stay and especially the beach beds, food, pools and service of all the wait staff. If you go, do yourself a favor and upgrade to the Casitas. It comes with a day bed on the porch and an outdoor shower. We never used the indoor shower during our stay. Casitas guests are also cared for by a "Beach Butler" who brings drinks, ice cream, extra towels and other amenities to you while staying on the beach. Fausto was our beach butler and he was always available to care for our every need. He kept our drinks filled and made sure we had what we needed. He made our trip even better!

Room Tip: Upgrade to the Casitas - it is totally worth it!
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  • Stayed August 2013, traveled as a couple
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Helpful?
1 Thank megangh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Greenwood, Indiana
1 review
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

My wife and I went here on our Honeymoon and it was absolutely perfect. A very good couples resort! We booked through Beach Bum Vacations and our rep was Carey! She was excellent and got us a room upgrade and the honeymoon perks (totally made the vacation). The candle light dinner on the beach and massage were amazing! The one thing we loved most about this resort was the food! We never had a bad meal and there were so many options to choose from that we didn't make it to all of them! Although the meals are very small in proportion, order as much as you want, you will not be mad! Room service is also fantastic! The beach is not the best of beaches I have ever been to, however, we are not big beach people so it did not bother us much! The staff is great and always willing to help you! There are great nightly activities at the Guacamaya Theatre and we saw some great shows! Overall, we had a wonderful time! We could not have had a better place that was really tailored to couples and being romantic! It was everything we looked for on our honeymoon!

  • Stayed July 2013, traveled as a couple
    • Value
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    • Rooms
    • Cleanliness
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Helpful?
12 Thank Chad B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Coventry, United Kingdom
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

Everything about this resort is amazing. The food, the pools, the beach, the rooms, the service EVERYTHING! Stayed for two weeks in May and didn't want to leave. Everything you could want is included and the staff are more than happy to help in arrange excursions and visits. Wish I could go back right now! Best time of my life. Don't let the sand bags in the sea put you off, it may not look the most attractive but its brilliant for collecting little pools for relaxing in without getting bashed about by the sea. Also attracts a lot of fish, good for snorkelling!

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
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Helpful?
4 Thank LauraJ1009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Edinburgh, United Kingdom
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

My wife and I booked this hotel for its gourmet all inclusive package, and I have to say we were not disappointed. After being welcomed at the hotel with a glass of bubbly, we were shortly transferred via buggy to our villa, a very spacious luxurious room, complete with spa jacuzzi and massive king size bed, mini bar stock every day with Sol, coke, sprite and water, 24 hour room service included, towels changed every day. Our maid Modesto was a wee gem, every night our bed would be turned down, with a small pouch of bed time mints left on the pillow, he also would make figures and characters out of towels and fresh flowers. The level of service in all the restaurants is exceptional, everything is a pleasure, staff are so polite and friendly. As for the food, wow, it was unbelievable, a big mixture of flavours and choice, from Mexican, Caribbean, Asian to Italian. Although it is all inclusive, we still tipped the waiters for the service. Our personal concierge outside our villa was excellent, Juan and Eduardo were very helpful organising Fuentes restaurant, booking shuttles to Playa and keeping us upto date with events. Nightlife is a little dull around the resort, only Guacamayas & the Martini Bar are the two main places. Guacamayas has nightly events, from Michael Jackson tributes, to circus acts and always there is a live band.
Being an adult only hotel as well was a plus, although a lot of people kept asking if we were n our honey moon.

A great holiday, highly recommend!

  • Stayed July 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank simmyw205
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Blackpool, England, United Kingdom
Level Contributor
5 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
5 of 5 bubbles Reviewed August 6, 2013

I don't know we're to begin,,,we visited this hotel last may wow what a fantastic hotel best I have stayed in it beats all the rest hands down in my opinion :-).....
The food is second to none in fact I could not state which was the best restaurant in the complex as all was excellent however we did visit the Italian 3 times.....:-)
My partner booked a sea view however on arrival we were told they had made a mistake with our booking so to rectify this we was upgraded into the casitas which I have to say totally made our holiday :-) wow
I must point out though the room we were provided with for 3 days until our upgrade was ready was also top so I would not have complained if we was to stay in this room for the rest of our holiday.......
I just can't wait till we can go back next year fingers crossed,,I would highly recommend this hotel fantastic now I know how the queen feels ha ha......all the drinks we branded I even requested champagne which was top draw the waiter even gave me over half the bottle to take back to our room so we could watch the sun go down on our rather nice cool day bed.......
I can't stress how fantastic this hotel is friendly helpful staff great food and even better still company loved every minute of our stay

Room Tip: Fantastic,,,,however when at the Thai restaurant order double starters,,,we ordered spring rolls to...
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  • Stayed November 2012, traveled as a couple
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Helpful?
5 Thank Maxine L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about El Dorado Royale, by Karisma

Property: El Dorado Royale, by Karisma
Address: Carretera Cancun - Tulum Km. 45, Playa Paraiso, Playa del Carmen 77710, Mexico (Formerly El Dorado Royale)
Location: Mexico > Yucatan Peninsula > Quintana Roo > Riviera Maya > Playa del Carmen > Playa Paraiso
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#2 Family Hotel in Playa Paraiso
#2 Spa Hotel in Playa Paraiso
#2 Green Hotel in Playa Paraiso
#2 Luxury Hotel in Playa Paraiso
#3 On the Beach Hotel in Playa Paraiso
#3 Top resorts Hotel in Playa Paraiso
#3 Romantic Hotel in Playa Paraiso
Price Range (Based on Average Rates): $$$
Hotel Class:4.5 star — El Dorado Royale, by Karisma 4.5*
Number of rooms: 639
Official Description (provided by the hotel):
A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more   less 
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Also Known As:
El Dorado Royale Hotel Riviera Maya
El Dorado Royale Mexico
El Dorado Royale Cancun
El Dorado Royale Spa Resort
El Dorado Royale Resort
Eldorado Royale
El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico

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