We spent 11 nights here and generally speaking it was very good indeed. The staff were in the main very polite, knowledgeable and friendly, the grounds were perfection and the rooms all very clean. The Restaurants ranged from good to very good, but cannot be described as Gourmet throughout.
Our major issue was the number of very loud and rude Americans who were often in your face and tried to take over the resort. Not pleasant at all. But this is not a carte blanche attack on Americans, we met many who were polite and really nice to speak to.
Plenty of activities and the evening entertainment was great. Breakfast has to be in Cocotal - such a wide choice and high standard. One bad experience in Kampai, where our waitress was offhand and the service very slow. As a result we left after our main.
Our concierge (Block 10) Adela & Miguel were absolutely wonderful & deserve special mention.
Most outstanding part of the hotel was the Main Lobby - absolutely beautiful, the pool, that chandelier and the lovely fresh smell. Also, the Martini Bar was very good.
Would be go back? Yes probably, but would not rush back.
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale
- El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico