I'll start with the bad. How can you have a Mexican resort with lousy Mexican food? Finally got a waiter to make some good salsa, but Mexico has great Mexican food. Not at this resort.
The personal concierge is a joke. They never checked on us, never helped us other than a couple of dinner reservations, wouldn't bring anything to the room, and wouldn't help retreive a float that blew over the balcony.
The shuttle does not always pick you up. Sometimes they tell you no.
There is no casual place for lunch where you can wear a hat, so you get all sweaty at the pool and then have to clean up for lunch only to get all sweaty in the afternoon. They also need an ice cream bar.
All inclusive place, but you get better beach service if you tip.
The place is beautiful, the food is plentiful, the drinks are plentiful. Room service is fantastic. The dinner theatre is really fun and a great experience. The staff is really friendly except concierage. The check in and out of Casitas is fantastic. The shows are are cheesy, but fun.
The Casitas are a really fantastic experience. We stayed in an upstairs unit. I would pick a downstairs unit the next time.
The water and the beach are lovely!!!More
- Free Parking
- Breakfast included