We recently returned from 5 glorious days in one of the Presidential Suites at EDR. We stayed in the Chichén Itza Villa (5603 and 5604), which is the middle of the three suites. These suites are on the south side of the resort, and while you have the privacy of your own pool and stretch of beach you are close to many of the restaurants and activities. We did arrange our stay through an Exotic Club member and paid just a little more than we would have if we had stayed in the Individual Casitas. If you would like more information, feel free to send me a private message.
We planned this trip with another couple, and the suite was perfect for 4 people. Each couple had a bedroom and bathroom that were identical in size, the main difference being a king size bed in the “master bedroom” and two queen size beds in the “guest bedroom.” Knowing that two couples were booked into the suite, though, they moved the two beds together to create one extra large king size bed-perfect for my 6’6” husband and myself! This is just a small indication of the type of service we were provided by EDR as Presidential guests. The bedrooms were on either side of the living area, which provided a terrific place for the four us to visit and also lent some privacy when each couple disappeared into their bedroom. All the rooms opened onto the pool area, which led to our own king size palapa, hammock and lounge chairs on a nice stretch of sand along the retaining wall and just above the beach. Only a few steps down and you were in the beautiful water-every shade of blue and green imaginable! Our area of beachfront was rockier than that in front of the Casitas, but the snorkeling was great, especially around the “whales” or sand bags. It also provided some wonderful areas to look for shells and aquatic life.
Only the husbands took advantage of the tours that were included in the Presidential package (a snorkel trip from Marina Maroma, which they seemed to enjoy.) Both are divers, but we planned this trip as a much-needed getaway to just relax so most of our time was spent enjoying our pool, beach, meals and each other. We did take advantage of the spa services, and were very impressed with our massages and facials. Ask for Ana or Sonia-you won’t be disappointed!
Our Presidential Concierges (or “butlers”) were Daniele and Julio, and they were incredible! Daniele is Italian, spoke 5 different languages, and anticipated our every desire. Very professional, but had that special warmth that is often lacking in his profession. Julio is from Mexico; he always had a big smile, great sense of humor and worked so hard to make our stay a perfect one.
Now to food and drinks. The sparkling house wine was great, the red and white were not! We enjoy many types (and price levels) of wine, so we strongly suggested to the staff that this is an area that EDR needs to address. Many people prefer a nicer wine with dinner, and we felt that if you were forced to order from a wine list they should at least have some better wines that are reasonably priced since this is considered an All-Inclusive resort. Unfortunately, that was not the case and we were very disappointed with the one bottle of red wine that we did order (a $150 bottle of Valpolicella.) That being said, we enjoyed many other types of drinks and thought that they had a good selection of different brands (including Tanqueray and Bombay gin, Skyy vodka, Chivas Regal scotch, etc.) Look at what is behind the bar, request that in your drinks, and relax-these are NOT no-name, rot-gut brands and you can go without your Belvedere or Glenfidditch for a few days ;-) Must admit, though, that we were spoiled in the suite; we could request that any type of beer, liquor or house wine they had at the resort be stocked in our bar or refrigerator.
The food was outstanding, and I can’t imagine anyone leaving a meal hungry. We were encouraged to order as many dishes as we liked and although the appetizers were relatively small we felt that the entrees were comparable to what we usually find in an upscale restaurant. Surprisingly, our favorite restaurant ended up being JoJo’s. We enjoyed being right next to the beach in an open-air atmosphere, and the Caribbean menu featured everything from chicken to octopus, each uniquely and deliciously prepared. La Isla ended up being a close second to JoJo’s; we had a wonderful lunch in the restaurant and ordered both breakfast and dinner from there several times. That was one of our many benefits staying in the Presidential Suite-we could order room service from any restaurant menu! Kampai is lovely, particularly at night, and the sushi was delicious but we felt that the menu was somewhat limited and the dishes were not as richly flavored as we usually find in Asian restaurants. D’Italia has an extensive menu and we did enjoy our meal there; just seemed a little stilted and not as intimate as we would prefer at a beach resort. We probably would have appreciated the variety of restaurants more if we had been staying longer than 5 nights. Our only real complaints in regards to the food were the scarcity of lobster dishes (my favorite food!) and the fact that we couldn’t convince them that we truly wanted our salsa “más caliente”! The dress code was pretty inconsistent; we saw several men at D’Italia in casual jeans and flip-flops. This was during their busiest dinner hours (7:30-9:30), so we were a little surprised. Didn’t really bother us, but the resort needs to set a policy and stick with it.
As for suggestions, my husband and I started the Jarro-Dophilus (Pro-Biotics) recommended by a previous poster about 2 weeks before our trip and didn’t have any digestive problems (we ate and drank everything!) Definitely bring water shoes (aqua socks to some of us!); we even wore ours in larger size fins when we snorkeled. Check directly with each restaurant that you have selected for lunch or dinner before you go to make sure that it is open (there was a great deal of confusion about what was open each day-maybe because of it being low season, but still very frustrating for our Concierge!) We’re still not clear on the status of wireless availability. We were supposed to have it in our suite, but never could access it with our laptop. We didn’t press the issue, though, because they had a computer for us to use in the master bedroom (although they had a unique keyboard and a Spanish format which made for some interesting searches!) We did tip everyone; not required but definitely appreciated.
We took a tour of a Presidential Casita, and it was lovely. For just one couple it would be perfect; the main differences between it and a Presidential Suite are the private pool area and a larger living area. We also took a quick tour of the new Infinity Casita area and are anxious to see photos when it is completed. It should be really nice; just not sure how I would feel knowing that someone was sitting in a pool right above me!
One final note; they are planning to do some renovations in the suites over the next few months. The floors will be replaced with new polished limestone, and the half bath in the foyer is supposed to be converted to a sauna / steam room attached to the master bathroom.
If you have any questions, feel free to send me a message through TA!
- Official Description (provided by the hotel):
- A Conde Nast Traveler Readers’Top 100 Hotels in the world and a AAA Four Diamond Resort, El Dorado Royale is an adults-only destination that provides the ultimate in service in the ultimate setting.With more than a mile of sandy beach in Mexico's Riviera Maya, El Dorado Royale, a Spa Resort, by Karisma offers an escape which no other destination can match. All the luxuries you can dream of, combined with an emphasis on personal attention to your every whim, make this an ideal location for a getaway. Travelers join us from around the world for romantic outdoor beach weddings or ceremonies in our intimate beachfront chapel, relaxing honeymoons, anniversary celebrations, or just much needed time off. ... more less
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- Also Known As:
- El Dorado Royale Hotel Riviera Maya
- El Dorado Royale Mexico
- El Dorado Royale Cancun
- El Dorado Royale Spa Resort
- El Dorado Royale Resort
- Eldorado Royale
- El Dorado Royale, By Karisma Playa Paraiso, Riviera Maya, Mexico