We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
Tripadvisor
Playa Paraiso
Post
Inbox
Search
Nearby Hotels
Reviews (5,461)
Filter reviews
5,460 results
Traveler rating
2,740
1,549
574
324
273
Traveler type
Time of year
LanguageAll languages
More languages
Traveler rating
2,740
1,549
574
324
273
Show reviews that mention
All reviews havana moon playa del carmen time share timeshare presentation beautiful resort blue fish green break grand bliss rented a car plunge pool sales pitch resort fee bedroom suite rci exchange central lobby shuttle service wine bar
Selected filters
Filter
Updating list...
55 - 60 of 5,460 reviews
Reviewed 4 weeks ago

This 6* Resort is a lot bigger than when I last visited some 15yrs ago. They have good transfer transportation to get you about but maybe a bit too big. The pools are fantastic and the many restaurants are excellent. Highly recommended.

Date of stay: January 2020
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with RCI
Thank 874stanleym
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

This place is preying on Canadians and Americans via super high pressure time share selling. I've probably sat through 10 pitches in my adult life. We were absolutlely berated by some very big woman named Alexis that is "the closer". She said some terrible things to us. This everyday employees here are nice and friendly, but the mgmt is all about the money. Even the driver of one of the shuttles told me they only want Americans and Canadians for their money. When we checked out, they did not even ask us if we wanted to in dollars or pesos. They converted it themselves at 13-1 instead of the actual rate of 18-1. This was a $300 difference in our bill. They will honor it if you tell them you want to pay in pesos, but you have to tell them. Otherwise they convert to dollars at a much lower rate. Just let your credit card do it for you. And for that matter the Puerto Vallarta property is much nicer and is not so spread out. You have to ride a shuttle everywhere here or make a 20-30 minute walk from any of the nicer residences/aparments. Our unit was very nice for sure, however when we booked we asked for the plunge pool unit and it said that is what we booked and then we got there and it did not. We also asked to be put close to our kids. We were not. We also called the concierge several times and just got hung up on. There are way too many other great options than to be treated so unprofessionally and find out they big plan is to fleece North America.

Date of stay: January 2020
4  Thank windriderjgm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Grupo V, Manager at The Grand Mayan at Vidanta Riviera Maya, responded to this reviewResponded 3 weeks ago

Appreciable windriderjgm,

Thank you for providing your mixed experience with us. We are pleased to know that our room and staff service were how you expected. All our staff strives every day to satisfy all our customers.

On the other hand, please accept our sincere apologies for your disappointing stay. We take great pride in creating incredible vacation experiences for our guests; however, after receiving your remarks it appears this was not the case with your stay. Rest assured your comments will be addressed by the appropriate areas since our staff works day and night to do their best to help our guests and members enjoy their vacations.

Your feedback is very important to us; in the meantime, if you have anything else to add to your report or if you would like to continue this dialogue directly through our Customer Care Centre, we kindly request that you reach out to our Customer Care Center at 1-800-292-9446 or at customerservice@grandmayan.com and reference this message.

Feedback from our members and guests are always welcome and encouraged, as it helps our team continue to provide the very best care and support.

Sincerely,
The Customer Support Team.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Carmen from grand Mayan was incredible. We had so much fun. They got everyone up dancing. Sand happy bday to my mom. Place was great. Food was great service was 5 diamond service. I highly recommend it ask for Carmen from joy squad.

Date of stay: January 2020
Trip type: Traveled with family
1  Thank Aprilwine221
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Overall good. My husband and I 1st traded two weeks in April 2018 to stay at the Grand Mayan. Rooms are not very updated and in walking distance to the infinity pool. We traveled January 2020 and the first week stayed in the Grand Bliss which was lovely. You have to take a golf club style cart from one area of the resort to the next; only a few minutes to the pool. Bed/sheets/towels were great. Definitely recommend the Grand Bliss.
The 2nd week we stayed in the Grand Mayan which is not very updated, ie., furniture, shower fixtures. Unfortunately, we were in the front of building 11 and you could hear the golf club carts going by very late into the evening and very early in the morning. Housekeeping was very inconsistent; some days we had washcloths/hand towels; other days we didn't.
The Italian restaurant, Tramonto is very good but the best restaurant on property was Havana Moon. Awesome service, great variety, portion size large enough to share and pricing extremely reasonable. The last 5 nights my husband and I were there, we ate at Havana Moon every night!
The resort is VERY spread out. There really is nothing to do at night.

Room tip: Stayed in the Grand Bliss the first week. Large room, modern shower head, very quiet.
Date of stay: January 2020
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Leslie Z
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Excellent activities. The wait staff were amazing and took great care of us. They were always so nice and welcoming. They made our trip so amazing.
Jorge
Edrei
The activity leaders were also amazing. Maria and Jesus were so fun and did a great job involving everyone. They made the time at the pool so much more fun than we have ever experienced at other pools.

Date of stay: January 2020
Trip type: Traveled with friends
Thank Crownsville
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
View more reviews