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Playa Paraiso
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Traveler rating
3,949
1,688
600
221
150
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Reviewed 4 weeks ago

This was my first visit to this resort. The service, food/drinks, room service, maid service and employees were great! The activity coordinators were a lot of fun too. Shout out to Franco, Gaby and Diana!! Would definitely visit again!

Date of stay: January 2020
Trip type: Traveled with friends
Thank akempers1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager I, Quality Manager at Iberostar Selection Paraiso Maya, responded to this reviewResponded 3 weeks ago

Dear guest,

First and foremost, we would like to thank you for your kind review of your recent holiday at Iberostar Selection Paraiso Maya.

We are delighted to know that you had such a great stay with us and that the exceptional service of our team was the highlights of your stay.

It is in our hope to welcome you back to keep pampering you, as you deserve.

Best regards,

Quality Manager
Iberostar Selection Paraiso Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

The service is great, the food was excellent, the show are very good. All the staff are friendly specially the entertainment team my favorite are Diana, Franco y Adriana! We come back for sure. We love mexico thanks so much

Date of stay: January 2020
Trip type: Traveled with friends
Thank iowa82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager I, Quality Manager at Iberostar Selection Paraiso Maya, responded to this reviewResponded 3 weeks ago

Dear guest,

We thank you for choosing Iberostar Selection Paraiso Maya on your most recent vacations at the beautiful Riviera Maya!

Our goal is to create a particularly pleasant atmosphere for our guests with our numerous services in our beautifully designed hotel, thusly, we are honored to know that you had a great experience with us.

It will be an honored to serve you once again in the very close future!

Sunny regards,

Quality Manager
Iberostar Selection Paraiso Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

Beautiful hotel! It was amazing! All the restaurants, the food it’s all very good. The best resort so far. The shows are good and the entertainers are so friendly thanks so much to Franco and Diana.

Date of stay: January 2020
Trip type: Traveled with friends
Thank L6190USmattb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager I, Quality Manager at Iberostar Selection Paraiso Maya, responded to this reviewResponded 3 weeks ago

Dear guest,

Thank you so much for choosing Iberostar Selection Paraiso Maya as your holiday destination.

We are delighted to know that you have enjoyed a wonderful holiday and have left with happy memories. Allow us to mention that our combination of both professional and friendly service is one of our main priorities and we are always working to provide our guests with a genuinely wonderful experience.

Again, we appreciate your positive comments and look forward to welcoming you back again in the near future.

Best regards,

Quality Manager
Iberostar Selection Paraiso Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 4 weeks ago

We had our amazing wedding at Iberostar Paraiso Maya on January 2020. We worked exclusively with Iberostar weddings and all of their partners.

Our wedding coordinator, Karina Sanchez, was very responsive and helpful to our destination wedding planning. Over the course of 2019, Karina corresponded with us via e-mail. The Iberostar wedding package is very comprehensive and had a lot of options for our 45 people wedding.

We opted to plan the wedding ourselves with Karina Sanchez and not use a travel agency to plan the wedding and I truly believe this was a great choice. Some travel agents wanted us to put down a credit card to block all the rooms for guests; something that I did not feel comfortable with since people's plans change last minute. Since we did not use a travel agent, Iberostar could not technically "block" rooms for us. However, this was not a problem because we were able to group everyone into the same area of the resort through Karina.

Our actual ceremony was on the beach. Please note that if you have a wedding on the beach, it will not be private--there will be people watching. However, that did not bother us and it really added more to the leisure beach feel we were wanting. The ceremony included live music, so we chose a 4-person Mariachi band. They were fantastic and got the guests in a great, festive mood for the reception.

The reception was at this Mexican plaza style area that is in the shopping center. Karina and her crew had golf carts waiting for all the guests and they drove us to the plaza area. The Mexican buffet dinner was great (and different from the food that is at the resort). The waiters were very attentive to all of my guests.

We used the on site photography company (Adventure Photos) and DJ at Iberostar and they were also equally great and responsive to our questions and concerns during our one year of planning and the actual day of the wedding.

Our Adventure Photos photographer, Ruben, was super attentive to us and we got amazing shots on the beach. He was high energy and super attentive and receptive to our ideas and concepts of photography. Our photography package also came with a photobooth and our guests loved that as well. We didn't know, but the photobooth also came with a personalized book with our names on it and the assistants placed photos in the book for us!

The DJ was very fun and played the Master of Ceremonies. The DJ company makes you fill out a music questionnaire and request you send them a Spotify playlist so they understand what type of music you would like.

We would highly recommend Iberostar weddings and having a destination wedding at this resort. We highly recommend working with wedding coordinator, Karina Sanchez, and Ruben, the Adventure Photos photographer.

Date of stay: January 2020
    • Location
    • Cleanliness
    • Service
Thank R3283DDjanel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager I, Quality Manager at Iberostar Selection Paraiso Maya, responded to this reviewResponded 3 weeks ago

Dear guest,

First and foremost, we thank you for choosing Iberostar Selection Paraiso Maya as your wedding destination.

It is an honor to read that your wedding was amazing and that all our staff pampered you and made you feel comfortable with all the arrangements. You can be sure that we will share your positive comments with all of them to recognize their excellent work.

We wait for you next year to celebrate the first wedding anniversary!

Best regards,

Quality Manager
Iberostar Selection Paraiso Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 14, 2020

We visited Iberostar Paraiso Maya January 5-12th and cannot say enough wonderful things about this resort. Our party consisted of 8 people, ranging in ages from 19-79 and every single one of us loved our stay.

The rooms were spacious, beautiful and well maintained. I loved the double sinks in the bathroom and the Jacuzzi tub was fabulous! There's even an extra door separating the bathroom area from the sleeping area for extra privacy.

The food was out of this world! So many restaurants and snack areas to choose from... I was in heaven! They even served lobster a few of the nights at the Maya buffet. The drinks were well made with high quality ingredients and the bar tenders were great. Miguel at the pool bar always went above and beyond. Some of the servers that made an impact were Fanny, Erika and Argelia.

The entertainment staff at this resort is like no other. I was concerned that my 17 year old son would be bored since no one else in our party was close to his age, but the entertainment staff did a great job of organizing activities with other kids his age and getting him involved. He loved the staff so much that on our last day, we were almost late for our shuttle to the airport because he needed to say good-bye to them. Nico, Jose & Jocelyn went out of their way to make sure our son had a great time, and they truly impacted the quality of his vacation.

Additionally, Javi, Karen, Alex, Franco, Caroline, and Adriana from the entertainment staff all worked so hard to make sure our vacation was memorable. From the various games (both on land and in the water), to the "color party" on the beach, to the evening shows... they made sure we knew what activities were occurring and encouraged us to join in. My husband and I felt like we were not just being "catered to"... we felt like we were making friends.

We hope to visit again soon!!!

Date of stay: January 2020
    • Location
    • Rooms
    • Service
3  Thank Jenn D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Quality Manager I, Quality Manager at Iberostar Selection Paraiso Maya, responded to this reviewResponded 4 weeks ago

Dear guest,

Thank you for choosing Iberostar Selection Paraiso Maya on your recent holidays in Mexico.

We are happy to read that you had an an amazing stay with us and that the friendly and attentive service of our team surpassed your expectations, we assure you that we will forward your comments with them to congratulate them.

It will be an honor to host you once again to keep pampering you, as you deserve.

Sincerely,

Quality Manager
Iberostar Selection Paraiso Maya

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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