I was very impressed on so many levels with the service at IB Maya.You will not be dissapointed by the attention to detail of teh decor at every turn. There is an air of elegance in every walkway and lobby and pool design. the restaurants are beautifully decorated.
Hotel is 25 minutes from the airport so you get there fast.
Check in was fast and courteous.The hotel went above an dbeyond in trying to help us to get lost baggage even though it was really not their job, they spoke to the airport on our behalf many times.
The grounds are so well maintained and beautiful. natural life abounds.You will enjoy using the many diffrent pools, but the wave pool has to be the funnest ever. it runs on the top of every hour.
every staff member is friendly genuinly warm and want to keep you happy, they are so hardworking and eager to please. Even without tippin they are happy to just help you - so Tip them when you can as it is appreciated .
take lot sof $1 bills to tip with.
property is kept prisitine clean. There is lots of natural life to see, birds, flamingo and peacock , coaties and kitties .gardens and fountains are just gorgous.
Are big and airy, i stayed in a junior suite which was beautiffully appointed , bathroom had a shower and jacuzzi that my family of 4 fitted in ! every amenity you need is there.
rooms are always kept clean and also they have turn down service at night which is nice, the maids are like magic maidens you never see them but your rooms are always kept clean.
water and soda's are always replenished in the room fridge - ask if you need more.I tipped 3-4 dollars a day for the maids.Towel art is beautiful and thrilling for the children.Decent sized safe in the room. 2 ceiling fans and nice sitting area with couch .
walkout area had a hammock and chairs.My room was 6516 and i was close to both lobby and beach/pool it was a great building.
is beautiful, aquamarine water and soft white sand. plenty of beach chairs and palapas available.Clear water , they clean the beach every day so it's very clean. Dont miss the beach party with paella and sangria - yum!
There are a few rocks but you can easily see them - no need for water shoes.
Bathrooms are kept very clean on the beach and there are showers as well to wash off sand.There is a bar and grill right on the beach . Lots of activities daily held at the beach.
Food and Drink.
I am a foodie and to be honest i could not find much negative things to say. The buffets wer every good with every continent represented and mexican station was great! there is always always something to eat and you will never go hungry at this place - in fact after a while you cannot eat anymore (but you do - because it's so good) Desserts are so pretty to look at and very tasty as well. Fruit and ice cream /sorbet always available at teh buffets.
The special restaurants were very good and beautifully presented. I ate at the japanese , Marina restaurant and Steakhouse. They were all very good marina and steakhouse had appetiser and dessert buffets which had a great selection and tasty - included smoke salmon caviar station as well and king prawns , crab claws.
Lobster abounded all entrees at no extra cost (some resorts ask a surcharge for lobster), here, it was very generously given .
anyone can be happy with the alcoholic and non alcoholic beverages.I had no problems getting bookings for teh restaurants. Drinks are somewhat watered down at the beach - you just haveto drink more !!I dont know why people complain so much i am sure they do not eat like this every day in their homes.
men do need collard shirts and pants/jeans for the restaurants.if you dont have one they can give you one - ask the concierge for any thing you need.
Star friends and staff.
Star friends keep you entertained all day and generally make friends with you and you feel they are like family. people are warm and caring. our building concierge always made us feel comfortable. The breakfast waiter remembered how i liked my coffee and made it for me when he saw me coming in .
they really made an effort to get to know us.
Attention to small details - everyone remembers your name and makes you feel special.
The shopping center is reasonable and i did most of my small souvenir shopping and gifts there.try the coconut ice cream here it's included.
the train runs through the resort every 15 minutes. if available golf carts can take you where you want to go.
calls are very expensive so be prepared.
WI FI is not free.
there are many travel agents that come and set up office in the lobbies so you can easily book any tour with one of them. I did a chcicken itza tour for $77 which included lunch, guide, nice bus, stop at authentic mexican restaurant and mayan dancing waitresses, cenote swim.
Try to tip the waiters and maids- they work so hard and all to just make you happy.
Night shows are good entertainment especially the prehispanico and mexican folklore nights.
keep an open mind and remember you are in another country and be open to new things.i will be definitely returning to an Iberostar hotel again soon as keeping teh customer happy is high on their list.
I felt warm and fuzzy being there and well taken care of.
problems in my room where fixed within minutes.
there is a decent sized safe in the room enough for a laptop even.
Lobby lunch buffet is air conditioned and less crowded.My whole trip the weather forecasted cloudy and rain - in reality that turned out to be 25 minutes of night time rain on 1 of the 5 days and some patchy clouds during the day.
Do not loose your towel , you will pay $20 if you loose it.
Learn the layout of teh resort and all the shortcuts, you will walk a lot and it's a huge resort.
Lobby artworks are beautiful as is the Maya snake bar .
Although i have kids they never used the kids club because they spent tiem at the many pools and beach , however other parents told me it was a great place for the kids and lots of activities lines up all day .
Take time to walk around the buildings and admire the walkways and little courtyards.
I was very happy with my choice - do not think twice - any of these Iberostars at playa paraiso will be a great choice.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso
- Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico