The Iberostar Paraiso Maya is a great resort for families with kids. We will be vacationing there again.
My husband and I traveled extensively prior to having kids. Since having kids (daughter 7 and son 2) our travel has changed but we still enjoy taking the kids away several times a year. We tried a Beaches resort when our daughter was 2 1/2 but we were not satisfied with the quality of the kids club or the private babystting. Since then we have always brought a nanny with us to watch the kids while we are at dinner or playing golf. Having a nanny with us is convienant but also intrusive therefore we decided not to bring a nanny on this trip. When I was researching kid friendly resorts I was surprised by how few advertised towards famlies with kids and how few tripadvisor reviews discussed traveling with kids. I found this resort through Travel and Leisure magazine which rated the resort as the #1 resort in Mexico for children. I had trouble getting a room for Christmas but after searching the internet I found a room trough Bookit.com which had 2 rooms left. I had very good luck with Bookit.com and would book through them again.
From the time we arrived through the time we checked out our vacation was fanatastic. So great that I had trouble getting my husband and daughter to leave the hotel to go to the Zcaret waterpark.
Through Bookit.com I had requested a room near the kids pool and a crib. We checked quickly without any problems and they gave us a room near the wave pool which was the perfect spot for young children. It was also driectly in the middle of the resort.
The resort is massive and our first impression was that it was too lrage but after a day we learned our way around and the size did not bother us.
The resort property is beautiful. The suites are roomy and well decorated. Parents with two children can get the suite with the king bed and have the kids stay on the pullout sofa. The suites have a refridgerator and a coffee maker.
Each small building has its own concierage to help the guest make dinner reservations, laundry, set up babysitting, etc. We packed lightly with the intent of using the laundry service which we did and found the service, easy, problem free and inexpensive.
The beach is beautiful as well and we did not have problems getting chairs. There was no annoying prople on the beach trying to sell you stuff. The resort had massage huts on the beach and huts for pottery, air tatooes and hair braiding (all of which were not included in the price of the room). My daughter loved the pottery.
The pools were beautiful and one had a swimup bar. Most had zero entry points for the little kids to hangout at. We did not have problems getting chairs at the pool either. Both my daugther and my son loved the wave pool which runs for 15 minutes every hour from 11am til close.
My daughter did not take advantage of the kids club which will take kids as young as 4 therefore I cannot comment on it. We did take advantage of the private babysitters at night and were very impressed by our babysitter. All the babysitters are concierages at the resort that, upon advance notice, are wiling to babysit on their off hours. We had the same babysitter all of our scheduled nights. She would come at 8pm when the kids were ready for bed. Our kids adored her. The resort has a 24 hour, kids firendly, room service menu and we would order room service around 6:30 then by 8pm the kids were ready for bed and the babysitter would take over and we would enjoy dinner and the show. The baby sitters get $10 an hour for 2 kids.
The food was acceptable. Except for the Jappanese resautant which was awful, the restaurants were no better or worse then the food on an average cruise ship. I was not expecting 5 star food therefore I was not disappointed. The seafood restarurant is the the best of the restaurants.
The entertainment, for both the children and the adults, was very good. If you go for Christmas, bring presents for the kids. Part of the Christmas eve show is Santa on stage giving out presents that parents left at the front desk. I did not know about this beforehand and had to buy presents at the resort so that my kids were not the only kids not called on stage. On the nights that my kids were not exhausted from the beach the babysitter would take the kids to the early (kid friendly) show.
I cannot say enough good things about the staff and the service. I do not think I have ever stayed at a resort, even a 5 star resort, with such great service. From the busboy at breakfast, who followed my son around with a broom and dust pan, to theconcierages and the front desk staff everyone we encountered gave spectacular service. In addition everywhere we went in the resort was spotless. People were constantly cleaning around us.
We will definatley stay at this resort again and I have already recommended it to our family and friends.
FYI, there is a medical center and pharmacy on premises. You can also buy diapers and swim diapers on premises. I am not sure about baby formula. For those of you who do not need a suite the Iberostar Paraiso Lindo shares all of the same facillities with the Paraiso Maya but does not have suites and is less expensive.
- Official Description (provided by the hotel):
- Located directly on the beautiful beach of Playa Paraiso (Mexico). All junior suites with Jacuzzi, DVD player, upgraded amenities. Exclusive dining plus dine around privileges at over 16 restaurants, 17 full service bars. ... more less
- Reservation Options:
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- Also Known As:
- Iberostar Paraiso Maya Hotel Playa Paraiso
- Iberostar Playa Paraiso
- Iberostar Riviera Maya
- Iberostar Hotel Paraiso Maya
- Iberostar Maya
- Iberostar Grand Paraiso
- Iberostar Paraiso Maya Playa Paraiso, Riviera Maya, Mexico